Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mrs E complained a GP misdiagnosed her mother's cancer, a hospital failed to scan, and another hospital provided poor communication and discharge care, causing distress.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Cambridge University Hospitals NHS Foundation Trust · Remove organisation filter
Decisions
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mrs K complained the Trust failed to offer her genetic testing despite a family history of cancer, causing her significant stress about her personal risks.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mrs O complained nursing staff administered an excessive medication dose, failed post-error monitoring, and were dismissive, affecting her emotional wellbeing.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Ms F complained about numerous care failures for her late father, Mr F, including unreplaced cannula, CPAP mask issues, ignored high heart rate, dehydration, restricted family access, lack of physiotherapy, NG tube issues, poor nursing care, falls, and poor communication.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Miss Y complained the Trust failed to recognise her grandmother's deterioration, inform her of this, and relax visiting restrictions before her death.
Cambridge University Hospitals NHS Foundation Trust
Mr D complained the Practice and two NHS trusts have failed to diagnose him with botulism and provide treatment for his ongoing debilitating symptoms.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Miss G complained the Trust failed to monitor her eye condition and respond to warning signs, resulting in the loss of her right eye and severe distress.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mr R complained the Cambridge MDT concluded his wife was unfit for surgery based on misrepresentative information and communication failings between Trusts, causing a lost opportunity for earlier, life-extending surgery.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Ms A complained about multiple aspects of the Trust's care for her son's Crohn's disease diagnosis and treatment, alleging misdiagnosis and neglect that impacted his development.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mrs T complained her mother fell, was inappropriately discharged with COVID-19, and was transferred to a distant care home without proper communication, causing rapid deterioration and distress.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Miss E complained staff mishandled her sister, frightening her into self-discharge, which she believes led to her sister's later death from sepsis.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Ms A complained the Trust failed to communicate Mr B's suspected heart attack and delayed investigations/treatment, which she believes contributed to his severe health decline and death.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mrs A complained staff unnecessarily ventilated her mother, turned off life support on a significant date, failed to discuss a DNAR, didn't inform her of death promptly, and didn't offer bereavement support.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mr U complained the Trust failed to remove his catheter in a timely manner, resulting in significant pain, urinary incontinence, and distress.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mr A complained about an unsuccessful nose operation resulting in persistent bleeding and breathing difficulties. He cited poor service and a rude, uncommunicative consultant.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mrs H complained about her husband's catheter bursting, premature discharge, and poor communication about his palliative and terminal diagnosis, causing him pain and distress.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Miss V complained about poor safeguarding, delayed scan sharing, failed medical procedures, communication issues, lack of consent, and unsuitable accommodation during her son's care in April 2018.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Mrs D complained about poor communication regarding her husband's treatment and an allegedly unnecessary operation to remove an infected shunt, which she believed led to his health deteriorating.
Cambridge University Hospitals NHS Foundation Trust
AI-generated summary Ms U complained the Trust failed to provide compassionate care, advice, and follow-up after her miscarriage, and then mishandled her subsequent complaint.