Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005554 | Cambridge University Hospitals NHS Foundation Tru… Mrs K complained the Trust failed to offer her genetic testing despite a family history of cancer, causing her significant … |
NHS in England | Closed | 10 Jun 2026 |
| P-005186 | Cambridge University Hospitals NHS Foundation Tru… Mrs O complained nursing staff administered an excessive medication dose, failed post-error monitoring, and were dismissive, affecting her emotional wellbeing. |
NHS in England | Closed | 1 Apr 2026 |
| P-005081 | Cambridge University Hospitals NHS Foundation Tru… Ms F complained about numerous care failures for her late father, Mr F, including unreplaced cannula, CPAP mask issues, ignored … |
NHS in England | Partly upheld | 23 Mar 2026 |
| P-005075 | Cambridge University Hospitals NHS Foundation Tru… Miss Y complained the Trust failed to recognise her grandmother's deterioration, inform her of this, and relax visiting restrictions before … |
NHS in England | Upheld | 23 Mar 2026 |
| P-004987 | Cambridge University Hospitals NHS Foundation Tru… Mr D complained the Practice and two NHS trusts have failed to diagnose him with botulism and provide treatment for … |
NHS in England | Closed | 5 Mar 2026 |
| P-003559 | Cambridge University Hospitals NHS Foundation Tru… Miss G complained the Trust failed to monitor her eye condition and respond to warning signs, resulting in the loss … |
NHS in England | Closed | 26 May 2025 |
| P-003383 | Cambridge University Hospitals NHS Foundation Tru… Mr R complained the Cambridge MDT concluded his wife was unfit for surgery based on misrepresentative information and communication failings … |
NHS in England | Not upheld | 11 Feb 2025 |
| P-003152 | Cambridge University Hospitals NHS Foundation Tru… Ms A complained about multiple aspects of the Trust's care for her son's Crohn's disease diagnosis and treatment, alleging misdiagnosis … |
NHS in England | Closed | 6 Nov 2024 |
| P-003063 | Cambridge University Hospitals NHS Foundation Tru… Mrs T complained her mother fell, was inappropriately discharged with COVID-19, and was transferred to a distant care home without … |
NHS in England | Closed | 22 Oct 2024 |
| P-002825 | Cambridge University Hospitals NHS Foundation Tru… Miss E complained staff mishandled her sister, frightening her into self-discharge, which she believes led to her sister's later death … |
NHS in England | Closed | 31 Jul 2024 |
| P-002746 | Cambridge University Hospitals NHS Foundation Tru… Ms A complained the Trust failed to communicate Mr B's suspected heart attack and delayed investigations/treatment, which she believes contributed … |
NHS in England | Upheld | 29 Jul 2024 |
| P-002800 | Cambridge University Hospitals NHS Foundation Tru… Mrs A complained staff unnecessarily ventilated her mother, turned off life support on a significant date, failed to discuss a … |
NHS in England | Closed | 25 Jul 2024 |
| P-002432 | Cambridge University Hospitals NHS Foundation Tru… Mr U complained the Trust failed to remove his catheter in a timely manner, resulting in significant pain, urinary incontinence, … |
NHS in England | Upheld | 31 Jan 2024 |
| P-003896 | Cambridge University Hospitals NHS Foundation Tru… Mr A complained about an unsuccessful nose operation resulting in persistent bleeding and breathing difficulties. He cited poor service and … |
NHS in England | Closed | 29 Sep 2023 |
| P-001943 | Cambridge University Hospitals NHS Foundation Tru… Mrs H complained about her husband's catheter bursting, premature discharge, and poor communication about his palliative and terminal diagnosis, causing … |
NHS in England | Closed | 14 Apr 2023 |
| P-001832 | Cambridge University Hospitals NHS Foundation Tru… Miss V complained about poor safeguarding, delayed scan sharing, failed medical procedures, communication issues, lack of consent, and unsuitable accommodation … |
NHS in England | Closed | 15 Nov 2022 |
| P-001475 | Cambridge University Hospitals NHS Foundation Tru… Mrs D complained about poor communication regarding her husband's treatment and an allegedly unnecessary operation to remove an infected shunt, … |
NHS in England | Closed | 26 Jul 2022 |
| P-001238 | Cambridge University Hospitals NHS Foundation Tru… Ms U complained the Trust failed to provide compassionate care, advice, and follow-up after her miscarriage, and then mishandled her … |
NHS in England | Upheld | 30 Dec 2021 |