Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005506 | Ashford and St Peter's Hospitals NHS Foundation T… Ms S complained the Trust did not inform them of pharyngitis risks during her father's surgery or that antibiotics caused … |
NHS in England | Closed | 31 May 2026 |
| P-005026 | Ashford and St Peter's Hospitals NHS Foundation T… Mr W complained about delays in his father's AAA scan recall, inadequate assessment in the ED, and insufficient pain relief … |
NHS in England | Partly upheld | 12 Mar 2026 |
| P-004986 | Ashford and St Peter's Hospitals NHS Foundation T… Ms A complained the Trust performed an unnecessary appendectomy without a second CT scan, failed to identify a kidney infection, … |
NHS in England | Closed | 5 Mar 2026 |
| P-004574 | Ashford and St Peter's Hospitals NHS Foundation T… The Trust discharged her husband without further investigations, like a biopsy, for worsening symptoms, delaying cancer diagnosis and potentially a … |
NHS in England | Partly upheld | 6 Jan 2026 |
| P-004306 | Ashford and St Peter's Hospitals NHS Foundation T… Miss L complained about delayed viral meningitis diagnosis, untimely diagnostic tests, poor communication, inadequate pain relief, and inaccurate medical documentation, … |
NHS in England | Closed | 20 Nov 2025 |
| P-004138 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs A complained the Trust failed to respond to a GP, provided no consultant oversight, and did not monitor blood … |
NHS in England | Closed | 22 Oct 2025 |
| P-004179 | Ashford and St Peter's Hospitals NHS Foundation T… The Trust diagnosed her sister with stage four lung cancer too late, focusing on infection and delaying a PET scan, … |
NHS in England | Closed | 1 Oct 2025 |
| P-003963 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs G complained the Trust failed to adequately monitor her mother's condition, perform risk assessments, give timely antibiotics, perform an … |
NHS in England | Partly upheld | 16 Sep 2025 |
| P-003749 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs O complained the Trust's inadequate blood monitoring and missed opportunities during scans led to her miscarriage and emotional distress. |
NHS in England | Closed | 1 Aug 2025 |
| P-003702 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs B complained the Trust inappropriately discharged her husband multiple times, delayed diagnosis and treatment, and provided poor, delayed palliative … |
NHS in England | Partly upheld | 17 Jul 2025 |
| P-003642 | Ashford and St Peter's Hospitals NHS Foundation T… Mr F complained the Trust failed to follow his sickle cell protocol in ED, causing long waits for pain relief … |
NHS in England | Closed | 3 Jul 2025 |
| P-003570 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs H complained about delayed diagnosis of her husband's pulmonary arteriovenous malformation by two Trusts, causing deterioration and death. She … |
NHS in England | Closed | 27 May 2025 |
| P-003095 | Ashford and St Peter's Hospitals NHS Foundation T… Mr E complained doctors failed to provide appropriate support after discharge and inadequately treated his mother's significant health problems, including … |
NHS in England | Partly upheld | 29 Oct 2024 |
| P-002995 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs J complained about delayed diagnosis of her husband's breathlessness and his discharge with low oxygen, which she believes accelerated … |
NHS in England | Closed | 25 Sep 2024 |
| P-002431 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs I complained Ashford and St Peter's Hospitals NHS Foundation Trust failed to discuss her husband's CT scans, explain his … |
NHS in England | Closed | 18 Jan 2024 |
| P-001885 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs A complained a midwife incorrectly referred her to social services and made inappropriate comments after childbirth, worsening her postnatal … |
NHS in England | Partly upheld | 10 Mar 2023 |
| P-001822 | Ashford and St Peter's Hospitals NHS Foundation T… Dr O complained the Trust failed to order agreed urgent gastrological investigations, causing her health to deteriorate and worsening symptoms. |
NHS in England | Closed | 17 Feb 2023 |
| P-001616 | Ashford and St Peter's Hospitals NHS Foundation T… Mr A complained the Trust failed to advise them of BMI criteria and delayed scans for IVF treatment, causing them … |
NHS in England | Closed | 9 Nov 2022 |
| P-001464 | Ashford and St Peter's Hospitals NHS Foundation T… Miss U complained about poor communication and misinformation from the Trust while her father received palliative care, causing her additional … |
NHS in England | Closed | 21 Jul 2022 |