Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Ashford and St Peter's Hospitals NHS Foundation Trust · Remove organisation filter
AI-generated summary Ms S complained the Trust did not inform them of pharyngitis risks during her father's surgery or that antibiotics caused an acute kidney injury, leading to severe health and life changes.
AI-generated summary Mr W complained about delays in his father's AAA scan recall, inadequate assessment in the ED, and insufficient pain relief before his death.
AI-generated summary Ms A complained the Trust performed an unnecessary appendectomy without a second CT scan, failed to identify a kidney infection, and gave incorrect billing information.
AI-generated summary The Trust discharged her husband without further investigations, like a biopsy, for worsening symptoms, delaying cancer diagnosis and potentially a better outcome.
AI-generated summary Miss L complained about delayed viral meningitis diagnosis, untimely diagnostic tests, poor communication, inadequate pain relief, and inaccurate medical documentation, causing chronic fatigue.
AI-generated summary Mrs A complained the Trust failed to respond to a GP, provided no consultant oversight, and did not monitor blood results for her mother, causing distress in her final weeks.
AI-generated summary The Trust diagnosed her sister with stage four lung cancer too late, focusing on infection and delaying a PET scan, which Mrs O believes led to her terminal condition.
AI-generated summary Mrs G complained the Trust failed to adequately monitor her mother's condition, perform risk assessments, give timely antibiotics, perform an angiography, assess fall risk, do a timely ABG test, or provide palliative care, leading to her traumatic death.
AI-generated summary Mrs O complained the Trust's inadequate blood monitoring and missed opportunities during scans led to her miscarriage and emotional distress.
AI-generated summary Mrs B complained the Trust inappropriately discharged her husband multiple times, delayed diagnosis and treatment, and provided poor, delayed palliative care, causing suffering and a non-peaceful death.
AI-generated summary Mr F complained the Trust failed to follow his sickle cell protocol in ED, causing long waits for pain relief and admission. He also alleged poor inpatient care, refusal to discuss his condition, and ignored engagement.
AI-generated summary Mrs H complained about delayed diagnosis of her husband's pulmonary arteriovenous malformation by two Trusts, causing deterioration and death. She also cited his discharge with low oxygen.
AI-generated summary Mr E complained doctors failed to provide appropriate support after discharge and inadequately treated his mother's significant health problems, including sepsis, dehydration, and delirium, leading to her distress and avoidable death.
AI-generated summary Mrs J complained about delayed diagnosis of her husband's breathlessness and his discharge with low oxygen, which she believes accelerated his death.
AI-generated summary Mrs I complained Ashford and St Peter's Hospitals NHS Foundation Trust failed to discuss her husband's CT scans, explain his condition or why surgery wasn't possible.
AI-generated summary Mrs A complained a midwife incorrectly referred her to social services and made inappropriate comments after childbirth, worsening her postnatal depression.
AI-generated summary Dr O complained the Trust failed to order agreed urgent gastrological investigations, causing her health to deteriorate and worsening symptoms.
AI-generated summary Mr A complained the Trust failed to advise them of BMI criteria and delayed scans for IVF treatment, causing them to miss eligibility. He also complained the consultant ignored a GP letter.
AI-generated summary Miss U complained about poor communication and misinformation from the Trust while her father received palliative care, causing her additional stress and sadness.