Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005194 | Gloucestershire Hospitals NHS Foundation Trust Mr P complains Gloucestershire Hospitals NHS Foundation Trust (the Trust) did not complete appropriate tests when his wife, Mrs P, … |
NHS in England | Upheld | 6 Apr 2026 |
| P-005069 | Gloucestershire Hospitals NHS Foundation Trust Mr H complains about aspects of the care and treatment he received from Gloucestershire Hospitals NHS Foundation Trust (the Trust). … |
NHS in England | Closed | 20 Mar 2026 |
| P-004780 | Gloucestershire Hospitals NHS Foundation Trust Ms C complains that the Trust did not properly investigate her abdominal pain and adhesions between 2021 and 2023. |
NHS in England | Closed | 4 Feb 2026 |
| P-004158 | Gloucestershire Hospitals NHS Foundation Trust Miss G complains of a lack of escalation from nurses to medics, a lack of surgical review and a delay … |
NHS in England | Partly upheld | 15 Oct 2025 |
| P-003916 | Gloucestershire Hospitals NHS Foundation Trust Mrs T complains about the care her mother received from the Trust in August 2022. She also complains about the … |
NHS in England | Closed | 15 Sep 2025 |
| P-003777 | Gloucestershire Hospitals NHS Foundation Trust Mr S complains about the Trust's ED triage process. He complains the Trust did not triage him as quickly as … |
NHS in England | Partly upheld | 26 Aug 2025 |
| P-003772 | Gloucestershire Hospitals NHS Foundation Trust Mr F complains about the Trust's delay in referring him to another hospital for his heart operation. |
NHS in England | Closed | 4 Aug 2025 |
| P-003465 | Gloucestershire Hospitals NHS Foundation Trust Mrs E complained about the care the Trust and the Practice provided to her daughter, Miss E, for her hypopituitarism, … |
NHS in England | Closed | 27 Mar 2025 |
| P-003337 | Gloucestershire Hospitals NHS Foundation Trust Miss A complains about treatment for a rectal prolapse in 2017, how the Trust did not give her different options … |
NHS in England | Closed | 25 Feb 2025 |
| P-003187 | Gloucestershire Hospitals NHS Foundation Trust Ms U complains the Trust failed to adequately diagnose and treat her parasitic head infection. |
NHS in England | Closed | 20 Dec 2024 |
| P-003030 | Gloucestershire Hospitals NHS Foundation Trust Ms A complains the Trust failed to diagnose a dislocated kneecap and did not carry out a physical examination of … |
NHS in England | Closed | 21 Oct 2024 |
| P-002691 | Gloucestershire Hospitals NHS Foundation Trust Miss F complained about the record keeping around her father’s restraint and the care the Trust provided before discharging him. |
NHS in England | Upheld | 26 Jun 2024 |
| P-002430 | Gloucestershire Hospitals NHS Foundation Trust Mrs O complains about the care provided by the labour ward in November 2021. She says it did not offer … |
NHS in England | Closed | 16 Jan 2024 |
| P-002292 | Gloucestershire Hospitals NHS Foundation Trust Mr I complains about the Trust's treatment and diagnosis when he went to A&E in May 2022. He also complains … |
NHS in England | Closed | 27 Nov 2023 |
| P-001659 | Gloucestershire Hospitals NHS Foundation Trust Mrs H complains the Trust radiologist failed to identify epidural thoracic disease in her husband's vertebra when it did a … |
NHS in England | Closed | 7 Dec 2022 |
| P-001350 | Gloucestershire Hospitals NHS Foundation Trust Mr O complained that the emergency, rheumatology and pain management teams at the Gloucestershire Hospitals NHS Foundation Trust did not … |
NHS in England | Not upheld | 15 Mar 2022 |
| P-001250 | Gloucestershire Hospitals NHS Foundation Trust Mr A complained about the care and treatment provided to his late son, Mr I, by the Practice, Worcestershire Health … |
NHS in England | Closed | 20 Sep 2021 |