Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005194 | Gloucestershire Hospitals NHS Foundation Trust Mr P alleged the Trust failed to perform necessary brain imaging and gave inappropriate discharge advice for his wife, leading … |
NHS in England | Upheld | 6 Apr 2026 |
| P-005069 | Gloucestershire Hospitals NHS Foundation Trust Mr H complained about delays in reviewing his test results and inaccurate/delayed responses to his complaint, causing him to suffer … |
NHS in England | Closed | 20 Mar 2026 |
| P-004780 | Gloucestershire Hospitals NHS Foundation Trust Ms C complained the Trust failed to properly investigate and treat the cause of her abdominal pain, fainting, high blood … |
NHS in England | Closed | 4 Feb 2026 |
| P-004158 | Gloucestershire Hospitals NHS Foundation Trust Miss G complained about a lack of nurse escalation, surgical review, and delayed treatment for her father, Mr G, after … |
NHS in England | Partly upheld | 15 Oct 2025 |
| P-003916 | Gloucestershire Hospitals NHS Foundation Trust Mrs T complained the Trust failed to holistically assess and monitor her mother, did not engage her on a RESPECT … |
NHS in England | Closed | 15 Sep 2025 |
| P-003777 | Gloucestershire Hospitals NHS Foundation Trust Mr S complained the Trust failed to provide help as his chest pain deteriorated in the ED waiting room. He … |
NHS in England | Partly upheld | 26 Aug 2025 |
| P-003772 | Gloucestershire Hospitals NHS Foundation Trust Mr F complained two Trusts delayed his urgent heart operation for over six weeks, causing significant stress, anxiety, PTSD, and … |
NHS in England | Closed | 4 Aug 2025 |
| P-003465 | Gloucestershire Hospitals NHS Foundation Trust Mrs E complained the Trust and Practice failed to act on allergic reactions to medication, monitor cortisol levels, address concerns … |
NHS in England | Closed | 27 Mar 2025 |
| P-003337 | Gloucestershire Hospitals NHS Foundation Trust A surgeon failed to investigate Miss A's rectal prolapse, another refused contingency options, and the Trust failed to act on … |
NHS in England | Closed | 25 Feb 2025 |
| P-003187 | Gloucestershire Hospitals NHS Foundation Trust Ms U complained the Trust failed to diagnose and treat her parasitic head infection, causing ongoing uncomfortable symptoms such as … |
NHS in England | Closed | 20 Dec 2024 |
| P-003030 | Gloucestershire Hospitals NHS Foundation Trust Ms A complained a consultant misdiagnosed a dislocated kneecap, failed to examine her knee, and dismissed her pain as psychological, … |
NHS in England | Closed | 21 Oct 2024 |
| P-002691 | Gloucestershire Hospitals NHS Foundation Trust Miss F complained the Trust failed to record/communicate about her father's restraint and discharged him without treating constipation or urine … |
NHS in England | Upheld | 26 Jun 2024 |
| P-002430 | Gloucestershire Hospitals NHS Foundation Trust Mrs O complained about inadequate pain relief, unheeded concerns, and failure to offer induction during labour, along with an incorrect … |
NHS in England | Closed | 16 Jan 2024 |
| P-002292 | Gloucestershire Hospitals NHS Foundation Trust Trust failed to follow Mr I's advance decision, misdiagnosed a seizure as a fall, and shared his health information with … |
NHS in England | Closed | 27 Nov 2023 |
| P-001659 | Gloucestershire Hospitals NHS Foundation Trust Mrs H complained a radiologist consultant failed to identify epidural thoracic disease in Mr H's vertebra in March 2021, leading … |
NHS in England | Closed | 7 Dec 2022 |
| P-001350 | Gloucestershire Hospitals NHS Foundation Trust Mr O complained that Gloucestershire Hospitals NHS Foundation Trust failed to investigate his worsening arthritic pain during ED visits and … |
NHS in England | Not upheld | 15 Mar 2022 |
| P-001250 | Gloucestershire Hospitals NHS Foundation Trust Mr A complained GPs failed to recognise his son's pneumonia deterioration and about lost blood tests and inadequate care by … |
NHS in England | Closed | 20 Sep 2021 |