Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: East Suffolk and North Essex NHS Foundation Trust · Remove organisation filter
Mr O complains about how East Suffolk and North Essex NHS Foundation Trust treated him for a tumour on his leg. He complains the Trust wrongly delayed his surgery, and claimed it had offered him an earlier surgery date when it did not.
AI-generated summary Miss F complained the Trust failed to diagnose or treat her pelvic pain and infections across multiple visits, causing avoidable pain, impacting her work, and leading to private medical costs.
AI-generated summary Mr A complained the Trust failed to identify and treat his daughter's severe infection, inappropriately discharging her multiple times, which he believes led to her death.
AI-generated summary Nurse incorrectly assessed and treated his IBD flare-up, and the Trust poorly communicated and handled his subsequent complaint.
AI-generated summary Mrs A complained about delays in the emergency department, a missed spinal fracture, delayed pneumonia diagnosis, incorrect isolation, poor observation, and missed COPD medication for her mother.
AI-generated summary Miss J complained three organisations failed to administer her mother's medications, treat diarrhoea, and promptly treat sepsis, alleging premature discharge and incorrect medication contributed to her mother's death.
AI-generated summary Mr. U complained about the Trust's management of his mother's nutrition, hydration, and the timing of a feeding tube, contributing to her death.
AI-generated summary Mrs J complained the Trust failed to proactively manage her husband's pain in the stroke unit and didn't arrange a palliative care review.
AI-generated summary Mrs M complained about Mr M's poor clinical care, including neglected sepsis care, inappropriate DNACPR communication, poor record-keeping, and an incorrect Clexane dose.
AI-generated summary A patient complained the Trust failed to detect abnormalities on his chest X-ray and delayed cardiology investigations, causing him distress.
AI-generated summary Mrs D alleged the Trust failed to test Mr D for flu, leading to a missed AHLE diagnosis and incorrect treatment, potentially shortening his life.
AI-generated summary Mrs R complained the Trust failed to administer her mother's Parkinson's medication, provided inadequate care, ignored advanced wishes, and didn't communicate with her, contributing to an avoidable death.
AI-generated summary Mrs O complained about delayed diagnosis, inadequate investigation of breathlessness, unsafe discharge, and poor management of her sister's kidney function and sepsis, leading to her premature death.
AI-generated summary Mr H complained about misdiagnosis and incorrect surgery in 2021, missed opportunities to identify a neck fracture in 2023, and the Trust's failure to investigate his complaint.
AI-generated summary Mr O alleged the Trust failed to provide timely tests, treatment, and acted on his concerns for his twin daughters' respiratory conditions, making poor clinical decisions that led to severe deterioration.
AI-generated summary Mr A complained the Trust mismanaged his husband's care, including delayed CT scan review, misleading information, an unnecessary biopsy, and poor pre/post-biopsy care, leading to his premature death.
AI-generated summary Mrs B complained about various failings in her fertility care, including delayed medication, mislabelled tests, poor communication, cancelled procedures, and the Trust's inadequate complaint handling.
AI-generated summary Miss R complained the Trust administered morphine to her mother despite knowing of an allergy, provided poor emergency care, and believed it caused her mother's death.
AI-generated summary Miss O complained the Trust failed to treat her sister quickly, placed her inappropriately, mismanaged hydration and oxygen, neglected posture, and did not involve family in critical treatment discussions before her death.
AI-generated summary Mr A complained ward staff failed to provide proper care for his late mother, including not using a fan for COPD, incorrect positioning, poor hygiene, and medication mismanagement.
AI-generated summary Mrs L complained the Trust failed to diagnose her husband's rare brain condition earlier and perform appropriate tests, denying him the opportunity to prolong his life.
AI-generated summary Mrs A questioned why her husband's pancreatic cancer diagnosis was missed across multiple CT scans, believing earlier diagnosis could have led to better pain relief and a home death.
AI-generated summary Mrs E complained the Trust improperly discharged her from its pain management clinic despite a new spinal disc bulge, suspecting it was retaliation for a previous complaint.
AI-generated summary Mr U complained a nurse incorrectly advised his uncle, Mr E, that his care would be fully funded, leading Mr E to sell his home. He later became ineligible, incurring costs.
AI-generated summary Mr F complained the Practice missed signs of his wife's brain tumour and the Trust delayed radiotherapy and chemotherapy, potentially affecting her chances of survival.