Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005403 | East Suffolk and North Essex NHS Foundation Trust Mrs A complained about delays in the emergency department, a missed spinal fracture, delayed pneumonia diagnosis, incorrect isolation, poor observation, … |
NHS in England | Partly upheld | 17 May 2026 |
| P-005145 | East Suffolk and North Essex NHS Foundation Trust Miss J complained three organisations failed to administer her mother's medications, treat diarrhoea, and promptly treat sepsis, alleging premature discharge … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-004918 | East Suffolk and North Essex NHS Foundation Trust Mr. U complained about the Trust's management of his mother's nutrition, hydration, and the timing of a feeding tube, contributing … |
NHS in England | Closed | 25 Feb 2026 |
| P-004899 | East Suffolk and North Essex NHS Foundation Trust Mrs J complained the Trust failed to proactively manage her husband's pain in the stroke unit and didn't arrange a … |
NHS in England | Closed | 24 Feb 2026 |
| P-004532 | East Suffolk and North Essex NHS Foundation Trust Mrs M complained about Mr M's poor clinical care, including neglected sepsis care, inappropriate DNACPR communication, poor record-keeping, and an … |
NHS in England | Partly upheld | 19 Dec 2025 |
| P-004399 | East Suffolk and North Essex NHS Foundation Trust A patient complained the Trust failed to detect abnormalities on his chest X-ray and delayed cardiology investigations, causing him distress. |
NHS in England | Closed | 4 Dec 2025 |
| P-004401 | East Suffolk and North Essex NHS Foundation Trust Mrs D alleged the Trust failed to test Mr D for flu, leading to a missed AHLE diagnosis and incorrect … |
NHS in England | Partly upheld | 4 Dec 2025 |
| P-004368 | East Suffolk and North Essex NHS Foundation Trust Mrs R complained the Trust failed to administer her mother's Parkinson's medication, provided inadequate care, ignored advanced wishes, and didn't … |
NHS in England | Closed | 28 Nov 2025 |
| P-004506 | East Suffolk and North Essex NHS Foundation Trust Mrs O complained about delayed diagnosis, inadequate investigation of breathlessness, unsafe discharge, and poor management of her sister's kidney function … |
NHS in England | Upheld | 20 Nov 2025 |
| P-004235 | East Suffolk and North Essex NHS Foundation Trust Mr H complained about misdiagnosis and incorrect surgery in 2021, missed opportunities to identify a neck fracture in 2023, and … |
NHS in England | Closed | 11 Nov 2025 |
| P-003446 | East Suffolk and North Essex NHS Foundation Trust Mr O alleged the Trust failed to provide timely tests, treatment, and acted on his concerns for his twin daughters' … |
NHS in England | Closed | 20 Mar 2025 |
| P-003336 | East Suffolk and North Essex NHS Foundation Trust Mr A complained the Trust mismanaged his husband's care, including delayed CT scan review, misleading information, an unnecessary biopsy, and … |
NHS in England | Closed | 27 Feb 2025 |
| P-003335 | East Suffolk and North Essex NHS Foundation Trust Mrs B complained about various failings in her fertility care, including delayed medication, mislabelled tests, poor communication, cancelled procedures, and … |
NHS in England | Closed | 6 Feb 2025 |
| P-003175 | East Suffolk and North Essex NHS Foundation Trust Miss R complained the Trust administered morphine to her mother despite knowing of an allergy, provided poor emergency care, and … |
NHS in England | Closed | 19 Nov 2024 |
| P-003093 | East Suffolk and North Essex NHS Foundation Trust Miss O complained the Trust failed to treat her sister quickly, placed her inappropriately, mismanaged hydration and oxygen, neglected posture, … |
NHS in England | Partly upheld | 16 Oct 2024 |
| P-002924 | East Suffolk and North Essex NHS Foundation Trust Mr A complained ward staff failed to provide proper care for his late mother, including not using a fan for … |
NHS in England | Closed | 3 Sep 2024 |
| P-002799 | East Suffolk and North Essex NHS Foundation Trust Mrs L complained the Trust failed to diagnose her husband's rare brain condition earlier and perform appropriate tests, denying him … |
NHS in England | Closed | 24 Jul 2024 |
| P-002827 | East Suffolk and North Essex NHS Foundation Trust Mrs A questioned why her husband's pancreatic cancer diagnosis was missed across multiple CT scans, believing earlier diagnosis could have … |
NHS in England | Partly upheld | 11 Jul 2024 |
| P-002412 | East Suffolk and North Essex NHS Foundation Trust Mrs E complained the Trust improperly discharged her from its pain management clinic despite a new spinal disc bulge, suspecting … |
NHS in England | Closed | 3 Jan 2024 |
| P-001994 | East Suffolk and North Essex NHS Foundation Trust Mr U complained a nurse incorrectly advised his uncle, Mr E, that his care would be fully funded, leading Mr … |
NHS in England | Closed | 24 May 2023 |
| P-001795 | East Suffolk and North Essex NHS Foundation Trust Mr F complained the Practice missed signs of his wife's brain tumour and the Trust delayed radiotherapy and chemotherapy, potentially … |
NHS in England | Closed | 27 Feb 2023 |
| P-001750 | East Suffolk and North Essex NHS Foundation Trust The Trust failed to include Mr K's manual handling and exercise needs in his discharge summary and care plan, leading … |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001456 | East Suffolk and North Essex NHS Foundation Trust Mrs H complained her father received incorrect medication, untreated pressure ulcers, insufficient physiotherapy, unconsulted care orders, and a delayed continuing … |
NHS in England | Partly upheld | 15 Jul 2022 |
| P-001418 | East Suffolk and North Essex NHS Foundation Trust Mr L complained the Trust reduced his COVID-19 father's oxygen and stopped antibiotics, commenced palliative care against his will, and … |
NHS in England | Upheld | 16 Jun 2022 |
| P-001276 | East Suffolk and North Essex NHS Foundation Trust Mrs T complained the A&E department failed to refer her for an X-ray or provide appropriate treatment after a fall. … |
NHS in England | Upheld | 24 Jan 2022 |
Page 1 of 2
Next ›