East Suffolk and North Essex NHS Foundation Trust
AI-generated summary The Trust failed to include Mr K's manual handling and exercise needs in his discharge summary and care plan, leading to his deterioration and subsequent death.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: East Suffolk and North Essex NHS Foundation Trust · Remove organisation filter
Decisions
East Suffolk and North Essex NHS Foundation Trust
AI-generated summary Mrs H complained her father received incorrect medication, untreated pressure ulcers, insufficient physiotherapy, unconsulted care orders, and a delayed continuing healthcare checklist.
East Suffolk and North Essex NHS Foundation Trust
AI-generated summary Mr L complained the Trust reduced his COVID-19 father's oxygen and stopped antibiotics, commenced palliative care against his will, and failed to include the family in important discussions or provide vital information.
East Suffolk and North Essex NHS Foundation Trust
AI-generated summary Mrs T complained the A&E department failed to refer her for an X-ray or provide appropriate treatment after a fall. This led to a delayed jaw fracture diagnosis, prolonged pain, and potential permanent issues.
East Suffolk and North Essex NHS Foundation Trust
AI-generated summary Mrs L complained staff refused her entry as a familial carer to the ED and ward, were rude, and frequently woke her for observations, causing distress to her and her daughter.