Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: East Kent Hospitals University NHS Foundation Trust · Remove organisation filter
AI-generated summary The Trust allegedly placed a DNACPR order without Mrs D's presence, coerced her husband's consent, and refused to rescind it, leading to his death and causing Mrs D significant upset.
AI-generated summary Mr O complained it was unclear who decided to place his mother on a pain-management pathway instead of investigating symptoms, leading to a delayed cancer diagnosis and prolonged suffering.
AI-generated summary Mr C alleged a GP practice and the Trust failed to act on abnormal PSA levels, delaying his prostate cancer diagnosis and causing the cancer to spread, requiring severe treatment.
AI-generated summary Miss M complained about various aspects of her father's care, including communication of cancer diagnosis, palliative care delay, and personal care neglect.
AI-generated summary Mr. A complained the Trust refused him dental implants, failing to consider his dentist's view, medical history, and previous intolerance to dentures.
AI-generated summary Mr. J complained the Trust mishandled his urgent suspected cancer referral and refused to compensate him for private treatment costs.
AI-generated summary Mrs A complained the Trust misdiagnosed her headache, gave incorrect medication, and improperly discharged her from services, leading to a lifelong condition and impacting her mental health.
AI-generated summary Mr E complained the Trust misdiagnosed and improperly treated his hand injuries, causing permanent damage, and also handled his subsequent complaint poorly.
AI-generated summary Mrs E complained the Trust failed to diagnose her father after surgery, poorly managed sepsis, lacked awareness of blood clots, and did not refer his death to the coroner, causing his death.
AI-generated summary Mr N complained the Trust provided incorrect initial treatment, poor personal care, inaccurate records, and delayed seeing a doctor, alongside an unclear complaints process.
AI-generated summary Mrs S complained about delays in her husband's feeding, cancelled tests, and inappropriate discharges. She also alleged antidepressants were stopped for two weeks, causing severe depression.
AI-generated summary Mrs M complained about her husband's lack of treatment, an incorrect gastroscopy decision, and poor communication, believing these failings contributed to his premature death.
AI-generated summary Mr P complained of delayed treatment and handover by the ambulance service, and delayed admission and family notification by the hospital Trust, contributing to his father's death.
AI-generated summary Mrs A complained East Kent Hospitals University NHS Foundation Trust discharged her too soon after colon surgery, leading to an undetected wound infection that ruptured, required further surgery, and delayed chemotherapy.
AI-generated summary Mrs B complained the Trust failed to contact her when her husband was hospitalised, preventing her involvement in care decisions and saying goodbye before his death.
AI-generated summary Mrs C complained the Trust did not provide appropriate cardiac care and monitoring and overloaded her brother with fluid during infusions, leading to his deterioration, ineligibility for surgery, and shortened life.
AI-generated summary Mrs K complained about her husband's hospital care, including delayed sepsis checks, poor communication, multiple falls, and inadequate end-of-life care, believing it caused his untimely death.
AI-generated summary A doctor complained about multiple issues in her late husband's care, including inappropriate ward transfer, incorrect medication dosage, unsuitable discharge, and poor communication.
AI-generated summary Ms S complained the Trust failed to diagnose her hernia from September 2019, causing years of pain, distress, and anxiety until surgery in May 2022.
AI-generated summary Miss R complained the Trust failed to assess her father's swallow and did not isolate him, leading to aspiration pneumonia and COVID-19, which she believes contributed to his death.
AI-generated summary Mrs T complained her mother was incorrectly given glucose gel while semi-unconscious and not treated for coughing. She alleged this caused lung damage, delayed treatment, and led to her mother's death.
AI-generated summary Mrs O complained the Trust wrongly refused to admit her husband to ED multiple times for leg pain due to bed unavailability and incorrect decisions, leading to distress and premature death.
AI-generated summary Mrs A complained about inadequate oncology and neurology care for Mr A, including incorrectly reported scans, a missed brain tumour diagnosis opportunity, and failure to provide pain relief.
AI-generated summary Miss A complained her father received inadequate nutrition, Parkinson's medication, physiotherapy, and pressure sore management, experiencing poor care and staff rudeness.