Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005276 | East Kent Hospitals University NHS Foundation Tru… Mr C alleged a GP practice and the Trust failed to act on abnormal PSA levels, delaying his prostate cancer … |
NHS in England | Partly upheld | 23 Apr 2026 |
| P-005101 | East Kent Hospitals University NHS Foundation Tru… Miss M complained about various aspects of her father's care, including communication of cancer diagnosis, palliative care delay, and personal … |
NHS in England | Closed | 25 Mar 2026 |
| P-005048 | East Kent Hospitals University NHS Foundation Tru… Mr. J complained the Trust mishandled his urgent suspected cancer referral and refused to compensate him for private treatment costs. |
NHS in England | Closed | 18 Mar 2026 |
| P-005050 | East Kent Hospitals University NHS Foundation Tru… Mr. A complained the Trust refused him dental implants, failing to consider his dentist's view, medical history, and previous intolerance … |
NHS in England | Closed | 18 Mar 2026 |
| P-004249 | East Kent Hospitals University NHS Foundation Tru… Mrs A complained the Trust misdiagnosed her headache, gave incorrect medication, and improperly discharged her from services, leading to a … |
NHS in England | Closed | 12 Nov 2025 |
| P-004440 | East Kent Hospitals University NHS Foundation Tru… Mr E complained the Trust misdiagnosed and improperly treated his hand injuries, causing permanent damage, and also handled his subsequent … |
NHS in England | Upheld | 31 Oct 2025 |
| P-003999 | East Kent Hospitals University NHS Foundation Tru… Mrs E complained the Trust failed to diagnose her father after surgery, poorly managed sepsis, lacked awareness of blood clots, … |
NHS in England | Closed | 18 Sep 2025 |
| P-004087 | East Kent Hospitals University NHS Foundation Tru… Mr N complained the Trust provided incorrect initial treatment, poor personal care, inaccurate records, and delayed seeing a doctor, alongside … |
NHS in England | Closed | 16 Sep 2025 |
| P-003751 | East Kent Hospitals University NHS Foundation Tru… Mrs S complained about delays in her husband's feeding, cancelled tests, and inappropriate discharges. She also alleged antidepressants were stopped … |
NHS in England | Closed | 7 Aug 2025 |
| P-003663 | East Kent Hospitals University NHS Foundation Tru… Mrs M complained about her husband's lack of treatment, an incorrect gastroscopy decision, and poor communication, believing these failings contributed … |
NHS in England | Upheld | 15 Jul 2025 |
| P-003657 | East Kent Hospitals University NHS Foundation Tru… Mr P complained of delayed treatment and handover by the ambulance service, and delayed admission and family notification by the … |
NHS in England | Partly upheld | 1 Jul 2025 |
| P-003611 | East Kent Hospitals University NHS Foundation Tru… Mrs A complained East Kent Hospitals University NHS Foundation Trust discharged her too soon after colon surgery, leading to an … |
NHS in England | Closed | 24 Jun 2025 |
| P-003131 | East Kent Hospitals University NHS Foundation Tru… Mrs B complained the Trust failed to contact her when her husband was hospitalised, preventing her involvement in care decisions … |
NHS in England | Closed | 12 Nov 2024 |
| P-003087 | East Kent Hospitals University NHS Foundation Tru… Mrs C complained the Trust did not provide appropriate cardiac care and monitoring and overloaded her brother with fluid during … |
NHS in England | Partly upheld | 10 Oct 2024 |
| P-002852 | East Kent Hospitals University NHS Foundation Tru… Mrs K complained about her husband's hospital care, including delayed sepsis checks, poor communication, multiple falls, and inadequate end-of-life care, … |
NHS in England | Closed | 28 Aug 2024 |
| P-002885 | East Kent Hospitals University NHS Foundation Tru… A doctor complained about multiple issues in her late husband's care, including inappropriate ward transfer, incorrect medication dosage, unsuitable discharge, … |
NHS in England | Closed | 18 Aug 2024 |
| P-002738 | East Kent Hospitals University NHS Foundation Tru… Ms S complained the Trust failed to diagnose her hernia from September 2019, causing years of pain, distress, and anxiety … |
NHS in England | Upheld | 23 Jun 2024 |
| P-002638 | East Kent Hospitals University NHS Foundation Tru… Miss R complained the Trust failed to assess her father's swallow and did not isolate him, leading to aspiration pneumonia … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002335 | East Kent Hospitals University NHS Foundation Tru… Mrs T complained her mother was incorrectly given glucose gel while semi-unconscious and not treated for coughing. She alleged this … |
NHS in England | Closed | 5 Dec 2023 |
| P-001991 | East Kent Hospitals University NHS Foundation Tru… Mrs O complained the Trust wrongly refused to admit her husband to ED multiple times for leg pain due to … |
NHS in England | Closed | 31 May 2023 |
| P-002005 | East Kent Hospitals University NHS Foundation Tru… Mrs A complained about inadequate oncology and neurology care for Mr A, including incorrectly reported scans, a missed brain tumour … |
NHS in England | Closed | 21 May 2023 |
| P-001063 | East Kent Hospitals University NHS Foundation Tru… Miss A complained her father received inadequate nutrition, Parkinson's medication, physiotherapy, and pressure sore management, experiencing poor care and staff … |
NHS in England | Upheld | 22 Apr 2021 |