Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005021 | Croydon Health Services NHS Trust Mr U complained about the lack of a secretion management plan for his mother, failure to re-refer her to physiotherapy, … |
NHS in England | Closed | 11 Mar 2026 |
| P-004991 | Croydon Health Services NHS Trust Mr P complained about inappropriate advice, continued insulin, delayed diagnosis, and inadequate treatment for his wife at the Trust, leading … |
NHS in England | Partly upheld | 5 Mar 2026 |
| P-004936 | Croydon Health Services NHS Trust Miss Y alleged the Trust dismissed her concerns during premature labour, leading to her son's health issues and her own … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004529 | Croydon Health Services NHS Trust Ms N complained about a locum's failure to examine her and provide correct information, poor appointment handling, and the Trust's … |
NHS in England | Closed | 19 Dec 2025 |
| P-003774 | Croydon Health Services NHS Trust Mrs J complained the Trust discharged her sister-in-law without a care package or involving relatives, forcing her to pay for … |
NHS in England | Closed | 20 Aug 2025 |
| P-003427 | Croydon Health Services NHS Trust Mr H alleged the Trust failed to provide his mother with adequate nutrition and proper diabetes control, including medication errors, … |
NHS in England | Partly upheld | 20 Mar 2025 |
| P-003176 | Croydon Health Services NHS Trust The Trust failed to recognise her mother's serious condition, provide appropriate care, keep the family informed, and gave a wrong … |
NHS in England | Closed | 26 Nov 2024 |
| P-003129 | Croydon Health Services NHS Trust Ms G complained the Trust failed to recognise the severity of B's illness, took too long to treat and escalate … |
NHS in England | Closed | 14 Nov 2024 |
| P-003158 | Croydon Health Services NHS Trust Ms P complained about her father's care at two Trusts, citing poor dialysis, lack of food/drink, inadequate communication, and two … |
NHS in England | Closed | 7 Nov 2024 |
| P-002643 | Croydon Health Services NHS Trust Mrs L complained the Trust failed to keep her husband isolated, withheld diabetes medication and antibiotics, and cancelled a lung … |
NHS in England | Closed | 28 May 2024 |
| P-002593 | Croydon Health Services NHS Trust Miss A complained the Trust failed to inform her mother's cancer was terminal and provided poor end-of-life care, specifically inadequate … |
NHS in England | Partly upheld | 14 May 2024 |
| P-002427 | Croydon Health Services NHS Trust Mrs R complained Croydon Health Services NHS Trust did not provide appropriate pain relief, and about poor staff behaviour and … |
NHS in England | Closed | 19 Jan 2024 |
| P-001957 | Croydon Health Services NHS Trust Mr G complained the Trust's decision to stop his sister's antibiotics despite working blood results caused her death, questioning the … |
NHS in England | Closed | 5 Apr 2023 |
| P-001374 | Croydon Health Services NHS Trust Mr N complained the Trust's district nurses failed to administer his mother's medication, which he believes led to her seizure … |
NHS in England | Partly upheld | 12 Apr 2022 |
| P-001265 | Croydon Health Services NHS Trust Ms L complained doctors failed to identify and treat infections and sepsis in her father, leading to an avoidable death. … |
NHS in England | Partly upheld | 24 Jan 2022 |