Croydon Health Services NHS Trust
AI-generated summary Mr U complained about the lack of a secretion management plan for his mother, failure to re-refer her to physiotherapy, and poor response to her call bell.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Croydon Health Services NHS Trust · Remove organisation filter
Decisions
Croydon Health Services NHS Trust
AI-generated summary Mr P complained about inappropriate advice, continued insulin, delayed diagnosis, and inadequate treatment for his wife at the Trust, leading to her death.
Croydon Health Services NHS Trust
AI-generated summary Miss Y alleged the Trust dismissed her concerns during premature labour, leading to her son's health issues and her own psychological distress.
Croydon Health Services NHS Trust
AI-generated summary Ms N complained about a locum's failure to examine her and provide correct information, poor appointment handling, and the Trust's inadequate complaint resolution.
Croydon Health Services NHS Trust
AI-generated summary Mrs J complained the Trust discharged her sister-in-law without a care package or involving relatives, forcing her to pay for private care after breaking her arm.
Croydon Health Services NHS Trust
AI-generated summary Mr H alleged the Trust failed to provide his mother with adequate nutrition and proper diabetes control, including medication errors, which he believes hindered her recovery and cancer treatment.
Croydon Health Services NHS Trust
AI-generated summary The Trust failed to recognise her mother's serious condition, provide appropriate care, keep the family informed, and gave a wrong diagnosis, leading to her mother's death alone.
Croydon Health Services NHS Trust
AI-generated summary Ms G complained the Trust failed to recognise the severity of B's illness, took too long to treat and escalate care, and did not listen to her concerns about sepsis.
Croydon Health Services NHS Trust
AI-generated summary Ms P complained about her father's care at two Trusts, citing poor dialysis, lack of food/drink, inadequate communication, and two falls, which she believed contributed to his death.
Croydon Health Services NHS Trust
AI-generated summary Mrs L complained the Trust failed to keep her husband isolated, withheld diabetes medication and antibiotics, and cancelled a lung drainage procedure, contributing to his death from pneumonia.
Croydon Health Services NHS Trust
AI-generated summary Miss A complained the Trust failed to inform her mother's cancer was terminal and provided poor end-of-life care, specifically inadequate pain relief.
Croydon Health Services NHS Trust
AI-generated summary Mrs R complained Croydon Health Services NHS Trust did not provide appropriate pain relief, and about poor staff behaviour and the discharge process after surgery.
Croydon Health Services NHS Trust
AI-generated summary Mr G complained the Trust's decision to stop his sister's antibiotics despite working blood results caused her death, questioning the ethical and legal basis of the decision.
Croydon Health Services NHS Trust
AI-generated summary Mr N complained the Trust's district nurses failed to administer his mother's medication, which he believes led to her seizure and death.
Croydon Health Services NHS Trust
AI-generated summary Ms L complained doctors failed to identify and treat infections and sepsis in her father, leading to an avoidable death. She disputed the Trust's lymphoma diagnosis and suspected a cover-up.