Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: County Durham and Darlington NHS Foundation Trust · Remove organisation filter
Mrs T complains on behalf of her late Mother, Mrs U, that the Trust allowed a pressure sore to develop between December 2023 and January 2024. Further, she complains the Trust did not communicate with or arrange for any aftercare with the district nurses.
AI-generated summary Mr G complained the Trust failed to assess his falls risk, leading to a fall; did not investigate his subsequent blurred vision; and poorly handled his complaint investigation.
AI-generated summary Ms O complained the Trust failed to thoroughly investigate her auntie's symptoms on hospital admissions, which she believes led to an avoidable death.
AI-generated summary Mrs L complained a Trust wrongly advised her mother's mole was not cancerous in 2018 and another Trust caused excessive delays for her cancer treatment in 2022.
AI-generated summary Mrs I complained the Trust failed to properly administer paracetamol, conduct appropriate observations, and neglected her, causing increased risk and distress.
AI-generated summary Mrs Y complained about an unnecessarily long induction drip, being prescribed enoxaparin for only three months, and delayed referrals to specialist departments.
AI-generated summary Mrs L complained STEES delayed changing Mr L’s catheter, which she believed led to missed chemotherapy and premature death. She also alleged CDDFT failed to conduct sufficient observations before his death.
AI-generated summary Mr Z complained the Trust failed to inform his family of his wife's critical condition, did not treat her for sepsis, delayed an MRCP scan, and took 18 months to respond to the complaint.
AI-generated summary Miss A complained about delays in treatment for her lower back pain from multiple Trusts since 2012, including a failure to arrange scans or consider surgery.
AI-generated summary Ms U complained her father received inadequate assessment, leading to a preventable fall and injury, and cited delayed medication and poor communication regarding his deterioration and impending death.
AI-generated summary Mrs O complained the District Nursing team neglected her mother's hygiene, failed to report concerns or symptoms of organ failure, and didn't collect samples, contributing to her mother's death.
AI-generated summary Mr R alleged the Trust wrongly kept his mother in hospital for a non-life-threatening condition, which he believes led to her deterioration and death.
AI-generated summary Ms M complained the Trust delayed a referral and funding application for her son to see an eating specialist, causing significant distress and a long-term detrimental impact.
AI-generated summary Mrs A complained about inadequate medical and midwifery care, including lack of support for bleeding and a doctor refusing examination, before and after her son's birth.
AI-generated summary Mrs H complained both the Trust and her GP failed to timely investigate her stomach pain and weight loss, delaying her cancer diagnosis and causing prolonged suffering.
AI-generated summary Mr O complained the Trust discharged his father-in-law without diagnosis, caused preventable pressure sores, made incorrect specialist referrals, and failed to diagnose a spinal stroke.
AI-generated summary The Trust allegedly provided no clear diagnosis or treatment for Dr V's CRPS, made him feel ignored, and handled his complaint poorly, causing chronic pain and distress.
AI-generated summary Mr K complained the Trust failed to perform an ultrasound scan and administered anticoagulant medications without checking for internal bleeding, believing these actions hastened his wife's death.
AI-generated summary Mrs A complained a DNAR order was placed on her brother without family input, staff made inappropriate comments, IV fluids were not changed, and a sponge for dry lips was refused, causing suffering and hastening death.
AI-generated summary The Trust included false and damaging information about her in her daughter’s cognitive assessment report, causing mental health deterioration, a suicide attempt, and separation from her daughter.
AI-generated summary Her husband was pressured into an EBUS procedure despite being unfit. Nursing staff failed to identify his deterioration, and his wishes for discharge as a terminally ill patient were ignored.
AI-generated summary Mrs U complained about poor communication, lack of an overarching care plan, unmet nutrition/hydration needs, and delayed palliative care for her father.
AI-generated summary Ms K complained the Trust inappropriately transferred her father while he was too unwell and then failed to provide necessary treatment, causing his condition to deteriorate and leading to his death.
AI-generated summary Mrs G complained about her husband's hospital care, including medication dosage, inadequate respiratory treatment, a DNACPR order, and poor communication. She also cited a delayed referral.
AI-generated summary Mrs U complained about unprofessional emergency department staff, including incorrect symptom transcription, not being listened to, discussing private matters, repeated tests, and long waits without adequate pain relief.