Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005525 | County Durham and Darlington NHS Foundation Trust Mrs I complained the Trust failed to properly administer paracetamol, conduct appropriate observations, and neglected her, causing increased risk and … |
NHS in England | Closed | 3 Jun 2026 |
| P-005501 | County Durham and Darlington NHS Foundation Trust Mrs Y complained about an unnecessarily long induction drip, being prescribed enoxaparin for only three months, and delayed referrals to … |
NHS in England | Partly upheld | 28 May 2026 |
| P-005474 | County Durham and Darlington NHS Foundation Trust Mrs L complained STEES delayed changing Mr L’s catheter, which she believed led to missed chemotherapy and premature death. She … |
NHS in England | Closed | 27 May 2026 |
| P-005192 | County Durham and Darlington NHS Foundation Trust Mr Z complained the Trust failed to inform his family of his wife's critical condition, did not treat her for … |
NHS in England | Closed | 6 Apr 2026 |
| P-005074 | County Durham and Darlington NHS Foundation Trust Miss A complained about delays in treatment for her lower back pain from multiple Trusts since 2012, including a failure … |
NHS in England | Closed | 23 Mar 2026 |
| P-004715 | County Durham and Darlington NHS Foundation Trust Ms U complained her father received inadequate assessment, leading to a preventable fall and injury, and cited delayed medication and … |
NHS in England | Upheld | 28 Jan 2026 |
| P-004387 | County Durham and Darlington NHS Foundation Trust Mrs O complained the District Nursing team neglected her mother's hygiene, failed to report concerns or symptoms of organ failure, … |
NHS in England | Closed | 1 Dec 2025 |
| P-004212 | County Durham and Darlington NHS Foundation Trust Mr R alleged the Trust wrongly kept his mother in hospital for a non-life-threatening condition, which he believes led to … |
NHS in England | Closed | 6 Nov 2025 |
| P-003806 | County Durham and Darlington NHS Foundation Trust Ms M complained the Trust delayed a referral and funding application for her son to see an eating specialist, causing … |
NHS in England | Partly upheld | 20 Aug 2025 |
| P-003703 | County Durham and Darlington NHS Foundation Trust Mrs A complained about inadequate medical and midwifery care, including lack of support for bleeding and a doctor refusing examination, … |
NHS in England | Closed | 14 Jul 2025 |
| P-003409 | County Durham and Darlington NHS Foundation Trust Mrs H complained both the Trust and her GP failed to timely investigate her stomach pain and weight loss, delaying … |
NHS in England | Not upheld | 30 Mar 2025 |
| P-003367 | County Durham and Darlington NHS Foundation Trust Mr O complained the Trust discharged his father-in-law without diagnosis, caused preventable pressure sores, made incorrect specialist referrals, and failed … |
NHS in England | Upheld | 26 Mar 2025 |
| P-003322 | County Durham and Darlington NHS Foundation Trust The Trust allegedly provided no clear diagnosis or treatment for Dr V's CRPS, made him feel ignored, and handled his … |
NHS in England | Closed | 24 Feb 2025 |
| P-003054 | County Durham and Darlington NHS Foundation Trust Mr K complained the Trust failed to perform an ultrasound scan and administered anticoagulant medications without checking for internal bleeding, … |
NHS in England | Closed | 13 Oct 2024 |
| P-003094 | County Durham and Darlington NHS Foundation Trust Mrs A complained a DNAR order was placed on her brother without family input, staff made inappropriate comments, IV fluids … |
NHS in England | Closed | 7 Oct 2024 |
| P-003026 | County Durham and Darlington NHS Foundation Trust The Trust included false and damaging information about her in her daughter’s cognitive assessment report, causing mental health deterioration, a … |
NHS in England | Closed | 2 Oct 2024 |
| P-003078 | County Durham and Darlington NHS Foundation Trust Her husband was pressured into an EBUS procedure despite being unfit. Nursing staff failed to identify his deterioration, and his … |
NHS in England | Partly upheld | 1 Oct 2024 |
| P-002950 | County Durham and Darlington NHS Foundation Trust Mrs U complained about poor communication, lack of an overarching care plan, unmet nutrition/hydration needs, and delayed palliative care for … |
NHS in England | Partly upheld | 25 Sep 2024 |
| P-003002 | County Durham and Darlington NHS Foundation Trust Ms K complained the Trust inappropriately transferred her father while he was too unwell and then failed to provide necessary … |
NHS in England | Partly upheld | 11 Sep 2024 |
| P-002902 | County Durham and Darlington NHS Foundation Trust Mrs G complained about her husband's hospital care, including medication dosage, inadequate respiratory treatment, a DNACPR order, and poor communication. … |
NHS in England | Closed | 22 Aug 2024 |
| P-002843 | County Durham and Darlington NHS Foundation Trust Mrs U complained about unprofessional emergency department staff, including incorrect symptom transcription, not being listened to, discussing private matters, repeated … |
NHS in England | Closed | 20 Aug 2024 |
| P-002696 | County Durham and Darlington NHS Foundation Trust Mrs E complained the Trust failed to prevent a fall, provide sufficient pain relief, give clear prognosis information, and had … |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002588 | County Durham and Darlington NHS Foundation Trust Mrs T complained her father received inadequate food and drink, lacked mobility efforts, and had poor record keeping, contributing to … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002654 | County Durham and Darlington NHS Foundation Trust Miss G complained the Trust inappropriately gave her mother end-of-life medication and recorded a DNACPR without family consent, believing it … |
NHS in England | Closed | 2 May 2024 |
| P-002451 | County Durham and Darlington NHS Foundation Trust Mrs H complained her nil-by-mouth father-in-law was given oral medication, missed Parkinson's medication, suffered poor record-keeping, and poor communication, contributing … |
NHS in England | Closed | 29 Feb 2024 |
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