Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: County Durham and Darlington NHS Foundation Trust · Remove organisation filter
AI-generated summary Mrs E complained the Trust failed to prevent a fall, provide sufficient pain relief, give clear prognosis information, and had flawed discharge planning, leading to Mrs D's death.
AI-generated summary Mrs T complained her father received inadequate food and drink, lacked mobility efforts, and had poor record keeping, contributing to his declining condition and death.
AI-generated summary Miss G complained the Trust inappropriately gave her mother end-of-life medication and recorded a DNACPR without family consent, believing it caused her mother's death.
AI-generated summary Mrs H complained her nil-by-mouth father-in-law was given oral medication, missed Parkinson's medication, suffered poor record-keeping, and poor communication, contributing to his death.
AI-generated summary Mrs E complained her surgeon failed to warn her about the permanent loss of sensation following a hysterectomy, causing distress and impacting her ability to cope and work.
AI-generated summary Mr I complained the Trust delayed his mother's hip surgery, discussed risks without family present, restricted visits, and notified him of her death by text message.
AI-generated summary Miss O complained a practice misdiagnosed pelvic pain, delaying treatment for infection and causing infertility. She also cited a Trust secretary's error delaying a laparoscopy.
AI-generated summary Mr A complained the Trust inappropriately discharged him twice without diagnosing his heart failure, leading to a missed opportunity for earlier treatment. He also complained about handling.
AI-generated summary Mrs O complained the Trust used an inappropriate cannula, failed to monitor it or refer her for an extravasation injury, and wrongly informed her husband post-surgery.
AI-generated summary Mrs A complained the Trust provided conflicting information and redacted reports about her mother's death, preventing her from understanding what happened.
AI-generated summary Mr G complained he was left unattended for long periods, prescription details weren't sent to his GP, and a cannula was left in his hand on discharge.
AI-generated summary Mr E complained about delayed kidney stone procedures for his mother, leading to an emergency and her death. He also cited delayed hospice referral and discharge from Parkinson's service.