North Bristol NHS Trust
AI-generated summary Mr D complained the Trust delayed chemotherapy, failed to act on scan guidance, and improperly moved him by hoist, resulting in reduced life expectancy and an inoperable fistula.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: North Bristol NHS Trust · Remove organisation filter
Decisions
North Bristol NHS Trust
AI-generated summary Mrs R complained the Trust provided inappropriate care when she miscarried in its waiting room and failed to investigate her complaint properly. She alleged this put her life at risk and caused deep trauma.
North Bristol NHS Trust
AI-generated summary Mr I complained the Trust charged him and his wife for fertility investigations without prior notification, despite being explicitly told they would not be charged, causing significant emotional and financial trauma.
North Bristol NHS Trust
AI-generated summary Mrs H complained about the care and treatment her father, Mr D, received from the Trust, which she believes resulted in his death.
North Bristol NHS Trust
AI-generated summary Mrs A complained about poor communication, not being with her husband when he died, coerced medication, untreated ulcers, unexplained wounds, lack of monitoring, forced DNA CPR, a stolen shaver, and delayed complaint response.
North Bristol NHS Trust
AI-generated summary A mother complained about delayed cancer diagnosis due to lack of urgency and adherence to suspected cancer pathway timeframes for her son.
North Bristol NHS Trust
AI-generated summary Miss K complained she received a permanent stoma instead of bladder replacement, wasn't prepared by a stoma nurse, developed sepsis after stent removal without antibiotics, and had nephrostomy bags left too long.
North Bristol NHS Trust
AI-generated summary Staff did not identify a brain abnormality on Mrs V's scan, and information about her confusion was not fully provided for an ambulance transfer, leading to an incident.
North Bristol NHS Trust
AI-generated summary Mrs L complained the Trust incorrectly recorded she declined a breast screening, didn't send a further invitation, and failed to amend her medical records after her cancer diagnosis.
North Bristol NHS Trust
AI-generated summary Mr U alleged the Trust failed to administer blood thinners to his wife, leading to a fatal blood clot, and also cited issues with consent, surgery delays, and communication.
North Bristol NHS Trust
AI-generated summary Mr O complained about inappropriate treatment and rude staff at a vascular clinic follow-up in 2019, believing this contributed to a major stroke in 2021.
North Bristol NHS Trust
AI-generated summary Mr E complained doctors decided against PEG feeding and administered strong painkillers without family consultation, which he believes caused his mother's death.
North Bristol NHS Trust
AI-generated summary Ms A complained about a lack of breast cancer nurse support, delayed treatment, inadequate surgical discussions, incorrect reconstructive surgery, and poor complaint handling.
North Bristol NHS Trust
AI-generated summary Mrs A complained about poor nursing care, including removal of her mother's call bell, bedsores, delayed catheter repair, and inadequate family communication, which she believed caused unnecessary suffering.
North Bristol NHS Trust
AI-generated summary Ms O complained that during her rectal cancer care, a catheter was pulled out causing haemorrhage, and internal examinations were traumatising without a chaperone.