Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005548 | Barts Health NHS Trust Ms B complained of premature discharge, excessive fluid administration, significant gabapentin reduction, and prolonged catheterisation, alleging these caused severe health … |
NHS in England | Closed | 9 Jun 2026 |
| P-005540 | Barts Health NHS Trust Ms T complained about delayed pain relief and induction during emergency labour, and insufficient communication, causing her avoidable pain, distress, … |
NHS in England | Closed | 7 Jun 2026 |
| P-005463 | Barts Health NHS Trust Mr N complained his father did not receive prompt triage, medical review, troponin testing, cardiologist review, prophylactic treatment, or constant … |
NHS in England | Closed | 26 May 2026 |
| P-005294 | Barts Health NHS Trust Mr D complained the Trust offered inadequate compensation for the loss of his father's hearing aids and handled his reimbursement … |
NHS in England | Closed | 26 Apr 2026 |
| P-005235 | Barts Health NHS Trust Ms O complained the Trust failed to provide emotional support and privacy during a foeticide procedure. She also alleged failings … |
NHS in England | Upheld | 16 Apr 2026 |
| P-005213 | Barts Health NHS Trust Miss D complained about the care and treatment her mother received from the Trust in early 2022, believing it contributed … |
NHS in England | Closed | 12 Apr 2026 |
| P-005108 | Barts Health NHS Trust Miss R complained about a failure to remove a pregnancy in 2022 and a failure to consider her pain following … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005045 | Barts Health NHS Trust Mr Y complained about inadequate surveillance after an angioplasty, delayed communication about a stent occlusion, and inappropriate monitoring, leading to … |
NHS in England | Partly upheld | 17 Mar 2026 |
| P-004919 | Barts Health NHS Trust Miss A complained the Trust repeatedly failed to provide her with safe, timely medication, causing risk of adrenal crisis and … |
NHS in England | Closed | 25 Feb 2026 |
| P-004781 | Barts Health NHS Trust Mr K complained about the care and treatment provided by the Trust to Mr K during hospital admissions from November … |
NHS in England | Closed | 4 Feb 2026 |
| P-004463 | Barts Health NHS Trust Mrs O complained about inadequate breast cancer care, including incorrect magseed insertion by an unannounced trainee and wrong antibiotics, leading … |
NHS in England | Closed | 12 Dec 2025 |
| P-004433 | Barts Health NHS Trust Dr G complained Barts Health did not respect her opinions, lied in medical records, treated her son disrespectfully during transfer, … |
NHS in England | Closed | 28 Nov 2025 |
| P-004424 | Barts Health NHS Trust Her father was assaulted in the Emergency Department due to the Trust's failure to assess and manage a high-risk patient, … |
NHS in England | Closed | 26 Nov 2025 |
| P-004245 | Barts Health NHS Trust Mrs V complained her father developed sepsis due to poor infection control at GST Trust, and Barts Trust's ACCESS service … |
NHS in England | Closed | 27 Oct 2025 |
| P-004077 | Barts Health NHS Trust Mr W complained the Trust unsafely discharged his mother multiple times without adequately treating her pneumonia, leading to her deterioration … |
NHS in England | Closed | 29 Sep 2025 |
| P-003970 | Barts Health NHS Trust Mr P complained the Trust failed to act on gallstone scans, provided an inappropriate ERCP by a trainee, and did … |
NHS in England | Closed | 17 Sep 2025 |
| P-004083 | Barts Health NHS Trust Ms C complained doctors at two Trust hospitals and GPs failed to diagnose her brother's stomach cancer and sepsis, leading … |
NHS in England | Closed | 8 Sep 2025 |
| P-003711 | Barts Health NHS Trust Miss K complained about multiple failings in her son's continence care, an A&E visit, an inpatient admission, and physiotherapy over … |
NHS in England | Closed | 23 Jul 2025 |
| P-003676 | Barts Health NHS Trust Mr H complained clinicians failed to properly monitor and medicate his mother, and had poor communication/cleanliness, believing these failures contributed … |
NHS in England | Closed | 14 Jul 2025 |
| P-003499 | Barts Health NHS Trust Miss H complained her mother received poor care, including false hope, lack of consent for procedures, missed pneumonia signs, and … |
NHS in England | Closed | 13 Apr 2025 |
| P-003421 | Barts Health NHS Trust Miss F complained the Trust failed to diagnose her father's cancer early enough and provide necessary treatment, leading to his … |
NHS in England | Partly upheld | 28 Mar 2025 |
| P-003220 | Barts Health NHS Trust Mrs M complained the Trust delayed treating her husband's acute leukaemia, leading to his condition worsening and eventual death. She … |
NHS in England | Not upheld | 16 Dec 2024 |
| P-003092 | Barts Health NHS Trust Mr O complained the Trust failed to facilitate his baby's delivery, alleging the doctor was unprepared. This led to the … |
NHS in England | Closed | 28 Oct 2024 |
| P-002916 | Barts Health NHS Trust Ms P complained the Trust failed to prescribe pneumonia medication, provide pain relief/antibiotics, offer suitable food, withdrew antibiotics without consent, … |
NHS in England | Closed | 19 Sep 2024 |
| P-002986 | Barts Health NHS Trust Mr G complained about poor communication, inadequate care (fluids, antibiotics, nutrition), and lack of assessment for his father, whose condition … |
NHS in England | Closed | 10 Sep 2024 |
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