Barts Health NHS Trust
AI-generated summary Mrs M complained the Trust delayed treating her husband's acute leukaemia, leading to his condition worsening and eventual death. She believed earlier treatment was possible.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Barts Health NHS Trust · Remove organisation filter
Decisions
Barts Health NHS Trust
AI-generated summary Mr O complained the Trust failed to facilitate his baby's delivery, alleging the doctor was unprepared. This led to the baby falling onto the bed and sustaining fatal injuries from a brain bleed.
Barts Health NHS Trust
AI-generated summary Ms P complained the Trust failed to prescribe pneumonia medication, provide pain relief/antibiotics, offer suitable food, withdrew antibiotics without consent, and poorly communicated her father's deterioration.
Barts Health NHS Trust
AI-generated summary Mr H complained trainee surgeons incorrectly performed his tonsillectomy, only partially removing his tonsils, causing him pain, discomfort, a lisp, and requiring a further operation.
Barts Health NHS Trust
AI-generated summary Mr G complained about poor communication, inadequate care (fluids, antibiotics, nutrition), and lack of assessment for his father, whose condition rapidly deteriorated, leading to an avoidable death.
Barts Health NHS Trust
AI-generated summary Miss E complained her late father sustained injuries, lacked planned one-to-one care and scans, had an improperly changed catheter, and was unsafely discharged without palliative care, alongside poor communication.
Barts Health NHS Trust
AI-generated summary Ms E complained the Trust transferred her sister too soon, provided inadequate physiotherapy, incorrectly advised on PEG tube removal, and discharged her without proper training, equipment, or timely referrals.
Barts Health NHS Trust
AI-generated summary Mr A complained his mother did not receive surgery for perforated bowel or treatment for pneumonia/ruptured appendix, was misinformed about end-of-life care, and staff gave insufficient notice of her death.
Barts Health NHS Trust
AI-generated summary Mrs R complained about an unconsulted DNACPR order, inadequate nursing care (pain relief, food/drink), misleading information about her husband's deteriorating condition, and denial of family visits.
Barts Health NHS Trust
AI-generated summary Miss A complained the Trust delayed acting on her grandfather's MRI scan results for months, causing his condition to worsen and permanent nerve damage.
Barts Health NHS Trust
AI-generated summary Mr R complained the Trust refused to fix his failed pain device and repeatedly cancelled his surgery, causing him prolonged pain, bladder/bowel issues, and increased anxiety.
Barts Health NHS Trust
AI-generated summary The Trust allegedly mismanaged Miss F's mother's deterioration, prematurely withdrew treatment, and communicated poorly regarding a Do Not Attempt Resuscitation (DNAR) decision.
Barts Health NHS Trust
AI-generated summary Mrs H complained the Trust failed to act on her husband's worsening health and provide necessary care, which she believed led to his death and caused her severe depression.
Barts Health NHS Trust
AI-generated summary Miss E complained about her son's care, including delayed admission, missed medication, unattended drip alarms, an overly long MRI, and inadequate discharge planning and equipment.
Barts Health NHS Trust
AI-generated summary Mr L complained he was misdiagnosed with an STI in February 2022, treated unnecessarily, causing distress and relationship issues. He also complained about the Trust's delayed complaint handling.
Barts Health NHS Trust
AI-generated summary Mr Y complained the Trust incorrectly prescribed ibuprofen for his daughter's chickenpox, leading to a serious skin infection, scarring, pain, and distress.
Barts Health NHS Trust
AI-generated summary Mr E complained a Trust failed to properly assess and treat his mother, discharging her unfit, leading to an undiagnosed infection, broken back, and ultimately her death.
Barts Health NHS Trust
AI-generated summary The Trust failed to refer Mr A to the restoration department as promised, which resulted in the loss of his tooth.
Barts Health NHS Trust
AI-generated summary Mr L complained the Trust performed his circumcision incorrectly with tight stitching and provided no aftercare, causing pain, lymphedema, and significant functional issues.
Barts Health NHS Trust
AI-generated summary Ms I complained the Trust unfairly charged her for urgent S-ICD treatment and stopped home monitoring, alleging she was not a UK resident entitled to free NHS care.
Barts Health NHS Trust
AI-generated summary Miss W complained about the Trust's care for her deaf sister during brain surgery, citing no care plan, lack of BSL interpreter, poor communication, and failure to investigate a lump.
Barts Health NHS Trust
AI-generated summary Ms R complained about poor communication and delayed morphine administration for her late father during his end-of-life care, causing her distress.
Barts Health NHS Trust
AI-generated summary Mrs E complained her bowel was cut during 2012 surgery, leading to permanent disability, and that the Trust failed to investigate further questions about her complaint.
Barts Health NHS Trust
AI-generated summary Mrs C complained the Trust failed to reschedule her cancelled shoulder operation and did not communicate treatment options or the relocation of orthopaedic services.
Barts Health NHS Trust
AI-generated summary Ms U complained about inadequate care for a skin condition, unnecessary antidepressant prescription, and significant delays by Barts Health NHS Trust in handling her complaint.