Barts Health NHS Trust
AI-generated summary Mr P complained the Trust failed to respond to his allergic reaction, proposed inappropriate surgery, denied a second opinion, stopped him filming, and threatened his wife.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Barts Health NHS Trust · Remove organisation filter
Decisions
Barts Health NHS Trust
AI-generated summary Miss H complained the Trust misled her mother about her health, made mistakes inserting a stent, did not act appropriately during haemorrhages, and failed to monitor her heart, shortening her mother's life.
Barts Health NHS Trust
AI-generated summary Miss B complained multiple Trusts failed to respond to her son’s symptoms, clarify care responsibility, provide consistent neurology oversight, or give clear discharge guidance, causing prolonged pain and distress.
Barts Health NHS Trust
AI-generated summary Mrs S complained about poor pain management, hygiene, communication, and staff continuity for her husband before his death, causing him suffering and her distress.
Barts Health NHS Trust
AI-generated summary Ms B complained of premature discharge, excessive fluid administration, significant gabapentin reduction, and prolonged catheterisation, alleging these caused severe health deterioration, pain, and cognitive impairment.
Barts Health NHS Trust
AI-generated summary Ms T complained about delayed pain relief and induction during emergency labour, and insufficient communication, causing her avoidable pain, distress, and anxiety.
Barts Health NHS Trust
AI-generated summary Mr N complained his father did not receive prompt triage, medical review, troponin testing, cardiologist review, prophylactic treatment, or constant ECG monitoring, leading to his death.
Barts Health NHS Trust
AI-generated summary Mr D complained the Trust offered inadequate compensation for the loss of his father's hearing aids and handled his reimbursement request poorly, causing distress and affecting his decision-making.
Barts Health NHS Trust
AI-generated summary Ms O complained the Trust failed to provide emotional support and privacy during a foeticide procedure. She also alleged failings in birth options, medication, monitoring, and pain relief, causing severe distress and injury.
Barts Health NHS Trust
AI-generated summary Miss D complained about the care and treatment her mother received from the Trust in early 2022, believing it contributed to her mother's death.
Barts Health NHS Trust
AI-generated summary Miss R complained about a failure to remove a pregnancy in 2022 and a failure to consider her pain following childbirth in 2023.
Barts Health NHS Trust
AI-generated summary Mr Y complained about inadequate surveillance after an angioplasty, delayed communication about a stent occlusion, and inappropriate monitoring, leading to a deterioration in his arteries and eventual amputation.
Barts Health NHS Trust
AI-generated summary Miss A complained the Trust repeatedly failed to provide her with safe, timely medication, causing risk of adrenal crisis and trauma.
Barts Health NHS Trust
AI-generated summary Mr K complained about the care and treatment provided by the Trust to Mr K during hospital admissions from November 2023 to February 2024, when Mr K sadly died.
Barts Health NHS Trust
AI-generated summary Mrs O complained about inadequate breast cancer care, including incorrect magseed insertion by an unannounced trainee and wrong antibiotics, leading to pain, disfigurement, and distress.
Barts Health NHS Trust
AI-generated summary Dr G complained Barts Health did not respect her opinions, lied in medical records, treated her son disrespectfully during transfer, and failed to provide food/medication, leading to fear of hospitals and increased seizures.
Barts Health NHS Trust
AI-generated summary Her father was assaulted in the Emergency Department due to the Trust's failure to assess and manage a high-risk patient, causing significant injuries and family trauma.
Barts Health NHS Trust
AI-generated summary Mrs V complained her father developed sepsis due to poor infection control at GST Trust, and Barts Trust's ACCESS service failed to connect his chest drain, contributing to his death.
Barts Health NHS Trust
AI-generated summary Mr W complained the Trust unsafely discharged his mother multiple times without adequately treating her pneumonia, leading to her deterioration and death. He sought acknowledgment and apology.
Barts Health NHS Trust
AI-generated summary Mr P complained the Trust failed to act on gallstone scans, provided an inappropriate ERCP by a trainee, and did not effectively treat infections, leading to his wife's early death.
Barts Health NHS Trust
AI-generated summary Ms C complained doctors at two Trust hospitals and GPs failed to diagnose her brother's stomach cancer and sepsis, leading to a late diagnosis and his death.
Barts Health NHS Trust
AI-generated summary Miss K complained about multiple failings in her son's continence care, an A&E visit, an inpatient admission, and physiotherapy over several years.
Barts Health NHS Trust
AI-generated summary Mr H complained clinicians failed to properly monitor and medicate his mother, and had poor communication/cleanliness, believing these failures contributed to her death.
Barts Health NHS Trust
AI-generated summary Miss H complained her mother received poor care, including false hope, lack of consent for procedures, missed pneumonia signs, and poor communication, leading to her death.
Barts Health NHS Trust
AI-generated summary Miss F complained the Trust failed to diagnose her father's cancer early enough and provide necessary treatment, leading to his premature death.