Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Avon and Wiltshire NHS Trust · Remove organisation filter
Mrs J complained Trust A discharged Mr X following a mental health crisis without a full assessment and failed to inform the family, and Trust B did not appropriately manage or escalate concerns about his ongoing risk.
AI-generated summary Complained about being discharged too soon, despite family and care coordinator concerns, leading to escalated psychosis, property loss, and subsequent re-admission.
AI-generated summary Ms A complained the Trust failed to appropriately assess her daughter's suicide risk, provide social support, or safeguard her, which led to her taking her own life.
AI-generated summary Mrs E complains the Trust wrongly removed her daughter's support, insisted on financial control without adequate help, and wrongly discharged her from CPA.
AI-generated summary Mr M complained about his sister Ms M's three inappropriate discharges and inadequate follow-on care, which he says led to suicide attempts and impacted the family.
AI-generated summary Mr Q complained the Trust did not explore more treatment options for his anxiety, worsening his condition.
AI-generated summary Mr E complained the Trust failed to act on concerns about his son Mr A's flat being 'cuckooed,' a call for help, update risk assessments, or communicate with other agencies, leading to his death.
AI-generated summary Ms E complained the crisis team did not listen or offer support options, and as an inpatient, she was denied free movement, proper toilet facilities, correct diet, and a discharge plan.
AI-generated summary Mr A complained about poor communication, lack of debriefs, early discharge, and insufficient consideration of his fiancée's autism during her inpatient anorexia treatment.
AI-generated summary Ms U complained about delays, inappropriate treatment, lack of stabilisation therapy, and an inappropriate discharge from the Trust's wellbeing service.