Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005182 | Northern Care Alliance NHS Foundation Trust Miss C complains the Trust failed to tell her mother she had a heart attack, and didn't give her the … |
NHS in England | Closed | 31 Mar 2026 |
| P-004992 | Northern Care Alliance NHS Foundation Trust Ms L complains about how the Trust managed her father, Mr Y’s, urology, foot and wound care between July 2023 … |
NHS in England | Partly upheld | 5 Mar 2026 |
| P-004960 | Northern Care Alliance NHS Foundation Trust Miss X complains about the care and treatment a hospital Trust provided to her sister, Miss Y, when she died … |
NHS in England | Closed | 27 Feb 2026 |
| P-004937 | Northern Care Alliance NHS Foundation Trust Mrs C complains Northern Care Alliance NHS Foundation Trust did not properly follow up her brother's swallow test. She also … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004844 | Northern Care Alliance NHS Foundation Trust | NHS in England | Partly upheld | 16 Feb 2026 |
| P-004621 | Northern Care Alliance NHS Foundation Trust Mrs C complains about the care and treatment that her mother received at Northern Care Alliance NHS Foundation Trust during … |
NHS in England | Partly upheld | 15 Jan 2026 |
| P-004459 | Northern Care Alliance NHS Foundation Trust Mrs B complains the Trust failed to provide appropriate care to her husband in November 2019. She says it cancelled … |
NHS in England | Closed | 11 Dec 2025 |
| P-004366 | Northern Care Alliance NHS Foundation Trust Mrs B complains about the time she has waited for an operation on her rectocele (a prolapse in the pelvic … |
NHS in England | Closed | 27 Nov 2025 |
| P-004507 | Northern Care Alliance NHS Foundation Trust Ms D complains about several aspects of care provided to her father, Mr D, by Northern Care Alliance NHS Foundation … |
NHS in England | Upheld | 7 Oct 2025 |
| P-004109 | Northern Care Alliance NHS Foundation Trust Ms A complains about the care provided to her late mother, Mrs B, between July and October 2022. She complains … |
NHS in England | Closed | 22 Sep 2025 |
| P-004016 | Northern Care Alliance NHS Foundation Trust Mrs L complains about aspects of the care and treatment the Trust provided to her mother. Mrs L says the … |
NHS in England | Closed | 10 Sep 2025 |
| P-003769 | Northern Care Alliance NHS Foundation Trust Miss L complains about how clinicians from the Trust's rapid response team and the emergency department responded to signs of … |
NHS in England | Closed | 25 Aug 2025 |
| P-003571 | Northern Care Alliance NHS Foundation Trust Ms J complained about the care she received from the Trust and its communication with her before she was treated … |
NHS in England | Closed | 29 May 2025 |
| P-003560 | Northern Care Alliance NHS Foundation Trust Mr W complains his father had to wait a considerable amount of time to be seen when he was transferred … |
NHS in England | Closed | 8 May 2025 |
| P-003342 | Northern Care Alliance NHS Foundation Trust Miss A complains that she had a scan in 2021 that showed signs of lung cancer. She says doctors only … |
NHS in England | Closed | 6 Feb 2025 |
| P-003206 | Northern Care Alliance NHS Foundation Trust Mrs R complains the Trust did not provide appropriate care for her back pain and did not refer her for … |
NHS in England | Partly upheld | 6 Dec 2024 |
| P-003146 | Northern Care Alliance NHS Foundation Trust Mrs N complains about a lack of specialist care for her father’s liver problem and poor nursing care when he … |
NHS in England | Partly upheld | 28 Nov 2024 |
| P-003138 | Northern Care Alliance NHS Foundation Trust Miss H complains about care and treatment the Trust provided to her father when he was admitted to hospital. |
NHS in England | Partly upheld | 26 Nov 2024 |
| P-002868 | Northern Care Alliance NHS Foundation Trust Mrs L complains about aspects of the care and treatment the Trust provided to her mother. Mrs L says the … |
NHS in England | Closed | 27 Aug 2024 |
| P-002894 | Northern Care Alliance NHS Foundation Trust Mr H complains the Trust downgraded the urgent referral sent by his GP without any consultation with him. He also … |
NHS in England | Closed | 26 Aug 2024 |
| P-002803 | Northern Care Alliance NHS Foundation Trust Mrs A is concerned about the way staff implemented a Deprivation of Liberty Safeguards (DoLS) for her mother. She is … |
NHS in England | Not upheld | 29 Jul 2024 |
| P-002769 | Northern Care Alliance NHS Foundation Trust Mrs E complained the Trust did not have an adequate surveillance plan in place following her care and treatment for … |
NHS in England | Partly upheld | 25 Jul 2024 |
| P-002573 | Northern Care Alliance NHS Foundation Trust Mr U complains the Trust did not contact him when his husband's health declined, so he missed the opportunity to … |
NHS in England | Closed | 24 Apr 2024 |
| P-002291 | Northern Care Alliance NHS Foundation Trust Mr I complains the Trust failed to recognise a spinal fracture and failed to provide him with decompression surgery for … |
NHS in England | Closed | 30 Nov 2023 |
| P-003903 | Northern Care Alliance NHS Foundation Trust Mr E complains the Trust incorrectly used a nasal gastric tube on his wife. He also complains the Trust would … |
NHS in England | Closed | 28 Jul 2023 |
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