Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Northern Care Alliance NHS Foundation Trust · Remove organisation filter
AI-generated summary Miss R complained her father lacked adequate oxygen and faced delayed chest secretion treatment in January 2024, and insufficient nutrition in March 2024, causing his condition to worsen.
AI-generated summary A son complained about misdiagnosis, delayed scans, and poor communication by two trusts, believing these failings contributed to his father's unexpected death.
AI-generated summary A partner complained the Trust failed to fit an ICD, conduct further genetic testing, or maintain appointments for her partner, who later died.
AI-generated summary Miss R complained district nursing failed to monitor her sister's foot and leg ulcers for infection and did not accurately document home visits, believing this contributed to her death.
AI-generated summary Mr N complained the Trust incorrectly removed him from a neurosurgery list, delayed urgent spinal treatment, rejected a scan referral, ignored his letter, and delayed medication instructions. This prolonged his severe pain and caused nerve damage.
AI-generated summary Mrs L complained about inadequate care and treatment for Mortons neuroma and poor complaint handling by the Trust, which worsened her PTSD and affected her mobility.
AI-generated summary Miss C complained the Trust failed to inform her mother of a heart attack, provide urgent treatment, or administer medications, leading to her premature death.
AI-generated summary Ms L complained the Trust did not appropriately manage her father’s foot care, skin/wounds, and that the urology department refused to operate or provide appropriate treatment, leading to sepsis and his death.
AI-generated summary Miss X complained that the Trust recorded an incorrect cause of death, did not carry out a postmortem, and delayed resuscitation for her sister.
AI-generated summary Mrs C complained that Northern Care Alliance did not act on test results, and Tameside provided inadequate ED care and delayed informing the family before her brother's death.
AI-generated summary Ms A complained that the Trust failed to diagnose her mother's hip fracture in the emergency department and discharged her without treatment.
AI-generated summary Miss X complained her mother suffered falls, was incorrectly assessed for DOLS, given incorrect medication, overdosed, lacked an end-of-life plan, and the family wasn't timely informed of her deterioration.
AI-generated summary Mrs B complained the Trust provided inappropriate care to her husband, Mr B, alleging issues like mixed records, cancelled tests, and poor communication, which she believes contributed to his death.
AI-generated summary Mrs B complained about a doctor's failure to listen and locate records, poor communication of waiting times, and an excessively long wait for her rectocele operation.
AI-generated summary Ms D complained the Trust prescribed contraindicated medication, poorly managed her father's bowel disease, and did not appropriately treat pulmonary embolism, contributing to his death.
AI-generated summary Ms A complained about her late mother's poor nursing care, including lack of help with eating and personal hygiene, and inadequate explanation of her condition and death, which she believed led to her mother's passing.
AI-generated summary Mrs L complained the Trust failed to promptly administer a morphine syringe driver for her mother Ms R's end-of-life care and did not inform Ms R of long-term risks when prescribing steroid medication, contributing to her death.
AI-generated summary Miss L complained clinicians failed to identify her mother's stroke quickly enough and that the Trust's complaint handling was delayed, incomplete, and lacked evidence of learning.
AI-generated summary Ms J complained the Trust did not timely identify her sepsis and planned to discharge her, and failed to communicate her condition during hospital transfer.
AI-generated summary Mr W complained his father died due to a considerable wait in the Emergency Department before being seen by a consultant, seeking financial compensation.
AI-generated summary Miss A complained doctors failed to inform her of lung nodules found in a 2021 CT scan until 2024, by which time her cancer was incurable, alleging it could have been treatable earlier.
AI-generated summary Mrs R complains the Trust provided inappropriate care for her back pain and delayed an urgent multi-disciplinary team referral, leading to deterioration and missed surgery opportunities.
AI-generated summary The Trust allegedly failed to provide adequate gastroenterology input, delayed a drain procedure, neglected daily weights and enemas, and provided insufficient nutritional support for Mr G.
AI-generated summary The Trust provided poor care, including a prolonged fistula needle, no stroke assessment, misleading information, falls, delayed transfer, and an unconsulted 'do not resuscitate' order.
AI-generated summary Mrs L complained the Trust provided inadequate end-of-life care for her mother and that prescribed steroid medication contributed to her death.