Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005520 | Northern Care Alliance NHS Foundation Trust Miss R complained district nursing failed to monitor her sister's foot and leg ulcers for infection and did not accurately … |
NHS in England | Partly upheld | 2 Jun 2026 |
| P-005450 | Northern Care Alliance NHS Foundation Trust Mr N complained the Trust incorrectly removed him from a neurosurgery list, delayed urgent spinal treatment, rejected a scan referral, … |
NHS in England | Closed | 25 May 2026 |
| P-005328 | Northern Care Alliance NHS Foundation Trust Mrs L complained about inadequate care and treatment for Mortons neuroma and poor complaint handling by the Trust, which worsened … |
NHS in England | Closed | 29 Apr 2026 |
| P-005182 | Northern Care Alliance NHS Foundation Trust Miss C complained the Trust failed to inform her mother of a heart attack, provide urgent treatment, or administer medications, … |
NHS in England | Closed | 31 Mar 2026 |
| P-004992 | Northern Care Alliance NHS Foundation Trust Ms L complained the Trust did not appropriately manage her father’s foot care, skin/wounds, and that the urology department refused … |
NHS in England | Partly upheld | 5 Mar 2026 |
| P-004960 | Northern Care Alliance NHS Foundation Trust Miss X complained that the Trust recorded an incorrect cause of death, did not carry out a postmortem, and delayed … |
NHS in England | Closed | 27 Feb 2026 |
| P-004937 | Northern Care Alliance NHS Foundation Trust Mrs C complained that Northern Care Alliance did not act on test results, and Tameside provided inadequate ED care and … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004844 | Northern Care Alliance NHS Foundation Trust Ms A complained that the Trust failed to diagnose her mother's hip fracture in the emergency department and discharged her … |
NHS in England | Partly upheld | 16 Feb 2026 |
| P-004621 | Northern Care Alliance NHS Foundation Trust Miss X complained her mother suffered falls, was incorrectly assessed for DOLS, given incorrect medication, overdosed, lacked an end-of-life plan, … |
NHS in England | Partly upheld | 15 Jan 2026 |
| P-004459 | Northern Care Alliance NHS Foundation Trust Mrs B complained the Trust provided inappropriate care to her husband, Mr B, alleging issues like mixed records, cancelled tests, … |
NHS in England | Closed | 11 Dec 2025 |
| P-004366 | Northern Care Alliance NHS Foundation Trust Mrs B complained about a doctor's failure to listen and locate records, poor communication of waiting times, and an excessively … |
NHS in England | Closed | 27 Nov 2025 |
| P-004507 | Northern Care Alliance NHS Foundation Trust Ms D complained the Trust prescribed contraindicated medication, poorly managed her father's bowel disease, and did not appropriately treat pulmonary … |
NHS in England | Upheld | 7 Oct 2025 |
| P-004109 | Northern Care Alliance NHS Foundation Trust Ms A complained about her late mother's poor nursing care, including lack of help with eating and personal hygiene, and … |
NHS in England | Closed | 22 Sep 2025 |
| P-004016 | Northern Care Alliance NHS Foundation Trust Mrs L complained the Trust failed to promptly administer a morphine syringe driver for her mother Ms R's end-of-life care … |
NHS in England | Closed | 10 Sep 2025 |
| P-003769 | Northern Care Alliance NHS Foundation Trust Miss L complained clinicians failed to identify her mother's stroke quickly enough and that the Trust's complaint handling was delayed, … |
NHS in England | Closed | 25 Aug 2025 |
| P-003571 | Northern Care Alliance NHS Foundation Trust Ms J complained the Trust did not timely identify her sepsis and planned to discharge her, and failed to communicate … |
NHS in England | Closed | 29 May 2025 |
| P-003560 | Northern Care Alliance NHS Foundation Trust Mr W complained his father died due to a considerable wait in the Emergency Department before being seen by a … |
NHS in England | Closed | 8 May 2025 |
| P-003342 | Northern Care Alliance NHS Foundation Trust Miss A complained doctors failed to inform her of lung nodules found in a 2021 CT scan until 2024, by … |
NHS in England | Closed | 6 Feb 2025 |
| P-003206 | Northern Care Alliance NHS Foundation Trust Mrs R complains the Trust provided inappropriate care for her back pain and delayed an urgent multi-disciplinary team referral, leading … |
NHS in England | Partly upheld | 6 Dec 2024 |
| P-003146 | Northern Care Alliance NHS Foundation Trust The Trust allegedly failed to provide adequate gastroenterology input, delayed a drain procedure, neglected daily weights and enemas, and provided … |
NHS in England | Partly upheld | 28 Nov 2024 |
| P-003138 | Northern Care Alliance NHS Foundation Trust The Trust provided poor care, including a prolonged fistula needle, no stroke assessment, misleading information, falls, delayed transfer, and an … |
NHS in England | Partly upheld | 26 Nov 2024 |
| P-002868 | Northern Care Alliance NHS Foundation Trust Mrs L complained the Trust provided inadequate end-of-life care for her mother and that prescribed steroid medication contributed to her … |
NHS in England | Closed | 27 Aug 2024 |
| P-002894 | Northern Care Alliance NHS Foundation Trust Mr H complained his urgent GP referral was wrongly downgraded to routine without consultation, and a consultant couldn't view his … |
NHS in England | Closed | 26 Aug 2024 |
| P-002803 | Northern Care Alliance NHS Foundation Trust Miss A complained staff inappropriately implemented a Deprivation of Liberty Safeguards authorisation without informing her and prevented family visits, which … |
NHS in England | Not upheld | 29 Jul 2024 |
| P-002769 | Northern Care Alliance NHS Foundation Trust Mrs E complained about an inadequate cancer surveillance plan and a delay in acting on scan results, causing a lost … |
NHS in England | Partly upheld | 25 Jul 2024 |
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