Northern Care Alliance NHS Foundation Trust
AI-generated summary Mr H complained his urgent GP referral was wrongly downgraded to routine without consultation, and a consultant couldn't view his scan, causing prolonged worry and pain.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Northern Care Alliance NHS Foundation Trust · Remove organisation filter
Decisions
Northern Care Alliance NHS Foundation Trust
AI-generated summary Miss A complained staff inappropriately implemented a Deprivation of Liberty Safeguards authorisation without informing her and prevented family visits, which she believes contributed to her mother's death.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Mrs E complained about an inadequate cancer surveillance plan and a delay in acting on scan results, causing a lost opportunity for earlier treatment and lack of reassurance about service improvements.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Mr U complained the Trust delayed contacting him about his husband's deteriorating health, preventing him from being present at his death, and restricted visiting times.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Mr I complained the Trust failed to recognise a spinal fracture and provide decompression surgery between 2008 and 2017. He alleged this led to 15 years of back pain and abdominal pain.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Mr E complained his wife's pneumonia and death were caused by the Trust's incorrect use of a nasogastric tube and failure to provide thrombolysis after her stroke.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Mr A complained about the Trust's care for his swollen elbow, alleging incorrect medical care, unprofessional consultant behaviour, missed blood tests, and improper discharge.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Mrs C complained the Trust failed to investigate her sister's symptoms and implement her care plan, delaying cancer diagnosis. She also cited insensitive staff comments.
Northern Care Alliance NHS Foundation
AI-generated summary The Trust improperly discharged a very unwell COVID-19 patient, had a COVID-positive relative collect her, provided insufficient basic care, restricted visitors, and gave unclear updates.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Ms O complained about poor nursing care and communication during her mother's last moments and inadequate handling of her subsequent complaint, which caused her significant distress and grief.