Gateshead Health NHS Foundation Trust
AI-generated summary Mr A complained the GP practice failed to promptly identify his father's cancer signs and provided inadequate support after diagnosis, delaying treatment.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Gateshead Health NHS Trust · Remove organisation filter
Decisions
Gateshead Health NHS Foundation Trust
AI-generated summary Mrs C complained about difficulties obtaining pain relief during labour, including delays and failure to discuss all options with her.
Gateshead Health NHS Foundation Trust
Mrs T complains about her husband's care and says diagnosing his cardiological condition was delayed. She also complains there was no treatment plan and staff ignored her and her husband as he deteriorated.
Gateshead Health NHS Foundation Trust
AI-generated summary Miss R complained the Trust prescribed an excessively high dose of zopiclone alongside other sedatives to her oxygen-dependent mother, believing it hastened her death.
Gateshead Health NHS Foundation Trust
AI-generated summary Mrs H complained about Miss E's delayed toilet access after an enema and inadequate care, risk assessments, and one-to-one nursing, leading to injury and distress.
Gateshead Health NHS Foundation Trust
AI-generated summary Mrs R complained the Trust inappropriately discharged her mother twice, failed to consider her support needs, kept poor records, and did not explain care home eligibility, causing distress and mental health deterioration.
Gateshead Health NHS Foundation Trust
AI-generated summary Mrs N complained about the hospital's management of her mother's fall risk, leading to three preventable falls, and the Trust's poor investigation and complaint handling.
Gateshead Health NHS Foundation Trust
AI-generated summary Mr E complained the Trust wrongly put his mother on end-of-life care with excessive sedation, accelerating her death in 2018.
Gateshead Health NHS Foundation Trust
AI-generated summary Ms A complained the Trust did not properly assess her father’s continence and falls risk, leading to him falling and his oxygen dislodging, which she believes led to his death.
Gateshead Health NHS Foundation Trust
AI-generated summary Mr A complained the Trust failed to biopsy or regularly scan a lung growth from 2017-2019, delaying a cancer diagnosis until it had spread, increasing his distress.
Gateshead Health NHS Foundation Trust
AI-generated summary The Trust allegedly performed an incorrect total knee replacement, then failed to take Mr E's concerns about complications seriously.
Gateshead Health NHS Foundation Trust
AI-generated summary There was poor communication, medication errors, incorrect NHS numbers on a DNACPR, and unsatisfactory discharge risk assessment during the patient's inpatient stay.
Gateshead Health NHS Foundation Trust
AI-generated summary Mrs O complained the Trust failed to communicate the severity of her mother's condition and provide updates, leading to her mother dying alone and causing family distress.
Gateshead Health NHS Foundation Trust
AI-generated summary Mrs I complained staff made insensitive comments and performed unnecessary observation checks on her mother while she was approaching end-of-life care, causing distress.
Gateshead Health NHS Foundation Trust
AI-generated summary Miss A complained the Trust failed to sufficiently investigate her thyroid pain in October 2019, despite her ongoing discomfort affecting her social and working life.
Gateshead Health NHS Foundation Trust
AI-generated summary Mr T complained ED staff inadequately investigated his dislocated toe and orthopaedic care was severely delayed for a year, causing deterioration, infection, and toe amputation.