Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004791 | Gateshead Health NHS Foundation Trust Mrs C complains about difficulties obtaining pain relief during her labour. She says the Trust delayed providing pain relief and … |
NHS in England | Closed | 9 Feb 2026 |
| P-004432 | Gateshead Health NHS Foundation Trust Mrs T complains about her husband's care and says diagnosing his cardiological condition was delayed. She also complains there was … |
NHS in England | Upheld | 28 Nov 2025 |
| P-003743 | Gateshead Health NHS Foundation Trust Miss R complains about the medication the Trust provided to her mother, Ms F, before her death. |
NHS in England | Closed | 11 Aug 2025 |
| P-003453 | Gateshead Health NHS Foundation Trust Mrs H complains the length of time her niece had to wait to use the toilet after staff had given … |
NHS in England | Partly upheld | 30 Mar 2025 |
| P-002963 | Gateshead Health NHS Foundation Trust Mrs R complained about the Trust’s decision to discharge her mother following her hospital admission and its communication around this. |
NHS in England | Closed | 26 Sep 2024 |
| P-002765 | Gateshead Health NHS Foundation Trust Mrs N complains about how clinicians at a hospital managed her mother’s risk of falling. She is dissatisfied with how … |
NHS in England | Upheld | 14 Jul 2024 |
| P-002653 | Gateshead Health NHS Foundation Trust Mr E complains about the care the Trust provided to his mother from 7 to 24 February 2018. Mr E … |
NHS in England | Closed | 15 May 2024 |
| P-002496 | Gateshead Health NHS Foundation Trust Ms A complains the Trust did not carry out appropriate nursing assessments of her father’s needs, failed to meet his … |
NHS in England | Upheld | 11 Mar 2024 |
| P-002420 | Gateshead Health NHS Foundation Trust Mr A complains the Trust failed to do a biopsy to check whether a suspicious growth on his partner's lung … |
NHS in England | Closed | 8 Jan 2024 |
| P-003900 | Gateshead Health NHS Foundation Trust Mr E complains the Trust did a right total knee replacement in July 2021 incorrectly. He complains the Trust did … |
NHS in England | Closed | 1 Sep 2023 |
| P-001680 | Gateshead Health NHS Foundation Trust Mrs T complains about her mother's inpatient stay at the Trust from 21 January to her discharge on 29 January … |
NHS in England | Closed | 14 Dec 2022 |
| P-001830 | Gateshead Health NHS Foundation Trust Mrs O complains the Trust did not communicate the severity of her mother's condition, that it did not explain what … |
NHS in England | Closed | 10 Nov 2022 |
| P-001534 | Gateshead Health NHS Foundation Trust Mrs I complains about the care provided to her late mother when she was admitted to hospital for an undiagnosed … |
NHS in England | Closed | 30 Sep 2022 |
| P-001469 | Gateshead Health NHS Foundation Trust Miss A complains Gateshead Health NHS Foundation Trust failed to conduct sufficient investigations into pain in her thyroid when she … |
NHS in England | Closed | 25 Jul 2022 |
| P-001111 | Gateshead Health NHS Foundation Trust Mr T complains the Trust did not assess or treat his injured foot correctly and there were delays in care. … |
NHS in England | Partly upheld | 30 Sep 2021 |