Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004791 | Gateshead Health NHS Foundation Trust Mrs C complained about difficulties obtaining pain relief during labour, including delays and failure to discuss all options with her. |
NHS in England | Closed | 9 Feb 2026 |
| P-004432 | Gateshead Health NHS Foundation Trust Mrs T complains about her husband's care and says diagnosing his cardiological condition was delayed. She also complains there was … |
NHS in England | Upheld | 28 Nov 2025 |
| P-003743 | Gateshead Health NHS Foundation Trust Miss R complained the Trust prescribed an excessively high dose of zopiclone alongside other sedatives to her oxygen-dependent mother, believing … |
NHS in England | Closed | 11 Aug 2025 |
| P-003453 | Gateshead Health NHS Foundation Trust Mrs H complained about Miss E's delayed toilet access after an enema and inadequate care, risk assessments, and one-to-one nursing, … |
NHS in England | Partly upheld | 30 Mar 2025 |
| P-002963 | Gateshead Health NHS Foundation Trust Mrs R complained the Trust inappropriately discharged her mother twice, failed to consider her support needs, kept poor records, and … |
NHS in England | Closed | 26 Sep 2024 |
| P-002765 | Gateshead Health NHS Foundation Trust Mrs N complained about the hospital's management of her mother's fall risk, leading to three preventable falls, and the Trust's … |
NHS in England | Upheld | 14 Jul 2024 |
| P-002653 | Gateshead Health NHS Foundation Trust Mr E complained the Trust wrongly put his mother on end-of-life care with excessive sedation, accelerating her death in 2018. |
NHS in England | Closed | 15 May 2024 |
| P-002496 | Gateshead Health NHS Foundation Trust Ms A complained the Trust did not properly assess her father’s continence and falls risk, leading to him falling and … |
NHS in England | Upheld | 11 Mar 2024 |
| P-002420 | Gateshead Health NHS Foundation Trust Mr A complained the Trust failed to biopsy or regularly scan a lung growth from 2017-2019, delaying a cancer diagnosis … |
NHS in England | Closed | 8 Jan 2024 |
| P-003900 | Gateshead Health NHS Foundation Trust The Trust allegedly performed an incorrect total knee replacement, then failed to take Mr E's concerns about complications seriously. |
NHS in England | Closed | 1 Sep 2023 |
| P-001680 | Gateshead Health NHS Foundation Trust There was poor communication, medication errors, incorrect NHS numbers on a DNACPR, and unsatisfactory discharge risk assessment during the patient's … |
NHS in England | Closed | 14 Dec 2022 |
| P-001830 | Gateshead Health NHS Foundation Trust Mrs O complained the Trust failed to communicate the severity of her mother's condition and provide updates, leading to her … |
NHS in England | Closed | 10 Nov 2022 |
| P-001534 | Gateshead Health NHS Foundation Trust Mrs I complained staff made insensitive comments and performed unnecessary observation checks on her mother while she was approaching end-of-life … |
NHS in England | Closed | 30 Sep 2022 |
| P-001469 | Gateshead Health NHS Foundation Trust Miss A complained the Trust failed to sufficiently investigate her thyroid pain in October 2019, despite her ongoing discomfort affecting … |
NHS in England | Closed | 25 Jul 2022 |
| P-001111 | Gateshead Health NHS Foundation Trust Mr T complained ED staff inadequately investigated his dislocated toe and orthopaedic care was severely delayed for a year, causing … |
NHS in England | Partly upheld | 30 Sep 2021 |