Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: University Hospitals Birmingham NHS Foundation Trust · Remove organisation filter
AI-generated summary The Trust allegedly failed to appropriately manage Mr P's tracheostomy site, leading to dislodgement and bleeding, and then failed to properly manage the bleeding, causing a brain injury.
AI-generated summary Mrs H complained the Trust failed to administer her husband's medications and manage his nutritional needs, leading to his deterioration and preventing planned heart surgery.
AI-generated summary Ms A complained the Trust failed to arrange a scan and diagnose her father’s abdominal aneurysm in May 2022, leading to his sudden death a few days later.
AI-generated summary Mrs Y complained the Trust altered her partner's medical records, provided incomplete discharge letters, wrongly prescribed medication, used legal safeguarding inappropriately, and failed to provide follow-up care or treat encephalitis.
AI-generated summary Trust failed to monitor stepfather's cancer, conduct scans, or investigate symptoms and blood markers, leading to a late diagnosis and untreatable tumour.
AI-generated summary Mrs I complained the Trust failed to monitor her anti-D levels during her second pregnancy and did not explain the implications of her Rh D negative blood type until her third pregnancy.
AI-generated summary The Trust missed opportunities to diagnose her mother's cancer and handled the subsequent complaint poorly, causing significant distress and prolonged grief for the family.
AI-generated summary The Trust failed to document her family's questions about her mother's care, often denying they were asked, which caused avoidable pain and distress.
AI-generated summary Ms D complained a doctor performed an episiotomy without consent, forcibly removed her placenta, and gave stitches without pain relief during childbirth. She also alleged incorrect medical records and poor complaint handling.
AI-generated summary Mrs B complained Trust staff used too much water to flush her husband's feeding tube, causing him to vomit, aspirate, and subsequently die.
AI-generated summary Mrs P complained the Trust failed to identify her husband's cancer, provided poor inpatient care, and confusingly communicated his diagnosis and treatment.
AI-generated summary Mrs M complained about multiple care failures for her daughter, including treatment delays, a dirty room, a mistaken injection, poor communication, and staff conduct, causing distress and potential health risks.
AI-generated summary Miss A complained about restricted visits, catheterization without consent, lack of inhaler, and discharge with an unexplained wound, causing her mother distress.
AI-generated summary Mr B complained about the care his wife received from the Trust following a liver biopsy, stating that complications arose and she was not monitored appropriately.
AI-generated summary Ms A complained the Trust failed to investigate and act on her brother's abdominal swelling after surgery, leading to a bowel split, septic shock, organ failure, and his death.
AI-generated summary Mrs D complained the Trust incorrectly sutured her following an episiotomy, causing severe pain, discomfort, and psychological impact after childbirth.
AI-generated summary Mrs. A complained about the Trust's failure to monitor her mother's nutrition/hydration, a missed call bell, lack of discharge discussion/care plan, and poor communication.
AI-generated summary Mrs L complained that the Trust mistreated her father by forcing oral medication and rubbing his injured back hard, causing him pain and distress before his death.
AI-generated summary Miss I complained the Trust didn't provide additional pain relief, consider her SPD, or explain ventouse/episiotomy risks during labour, causing trauma and distress.
AI-generated summary Miss E complained the Trust gave inadequate advice on kidney dialysis, discharged her without proper instructions or medication, was rude, and left staples in her abdomen causing infection.
AI-generated summary Mr A complained his father was sexually assaulted by another patient, alleging the Trust knew of the risk but failed to safeguard and later provided false information in its response.
AI-generated summary Miss A complained the Trust incorrectly applied glue and steri-strips to her son's facial wound and gave no aftercare advice, resulting in a permanent, aesthetically displeasing scar.
AI-generated summary Mrs A complained her mother was injured by a faulty dialysis chair, the incident was undocumented, and the Trust failed to provide an adequate discharge plan, leading to her mother's fall at home.
AI-generated summary Ms R complained the Trust failed to give her mother accurate surgical risk information, didn't review medical records, and ignored her health conditions before surgery, which led to her death.
AI-generated summary Miss L complained the Trust failed to treat a gastrointestinal perforation during surgery, provided inappropriate aftercare, and delayed treatment for a gastric ulcer.