Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005412 | University Hospitals Birmingham NHS Foundation Tr… Mrs I complained the Trust failed to monitor her anti-D levels during her second pregnancy and did not explain the … |
NHS in England | Partly upheld | 18 May 2026 |
| P-005385 | University Hospitals Birmingham NHS Foundation Tr… The Trust missed opportunities to diagnose her mother's cancer and handled the subsequent complaint poorly, causing significant distress and prolonged … |
NHS in England | Upheld | 13 May 2026 |
| P-005367 | University Hospitals Birmingham NHS Foundation Tr… The Trust failed to document her family's questions about her mother's care, often denying they were asked, which caused avoidable … |
NHS in England | Closed | 11 May 2026 |
| P-005338 | University Hospitals Birmingham NHS Foundation Tr… Ms D complained a doctor performed an episiotomy without consent, forcibly removed her placenta, and gave stitches without pain relief … |
NHS in England | Closed | 4 May 2026 |
| P-005291 | University Hospitals Birmingham NHS Foundation Tr… Mrs B complained Trust staff used too much water to flush her husband's feeding tube, causing him to vomit, aspirate, … |
NHS in England | Closed | 26 Apr 2026 |
| P-005217 | University Hospitals Birmingham NHS Foundation Tr… Mrs P complained the Trust failed to identify her husband's cancer, provided poor inpatient care, and confusingly communicated his diagnosis … |
NHS in England | Closed | 13 Apr 2026 |
| P-005159 | University Hospitals Birmingham NHS Foundation Tr… Mrs M complained about multiple care failures for her daughter, including treatment delays, a dirty room, a mistaken injection, poor … |
NHS in England | Closed | 30 Mar 2026 |
| P-005127 | University Hospitals Birmingham NHS Foundation Tr… Miss A complained about restricted visits, catheterization without consent, lack of inhaler, and discharge with an unexplained wound, causing her … |
NHS in England | Closed | 27 Mar 2026 |
| P-005065 | University Hospitals Birmingham NHS Foundation Tr… Mr B complained about the care his wife received from the Trust following a liver biopsy, stating that complications arose … |
NHS in England | Closed | 19 Mar 2026 |
| P-004931 | University Hospitals Birmingham NHS Foundation Tr… Ms A complained the Trust failed to investigate and act on her brother's abdominal swelling after surgery, leading to a … |
NHS in England | Closed | 26 Feb 2026 |
| P-004905 | University Hospitals Birmingham NHS Foundation Tr… Mrs D complained the Trust incorrectly sutured her following an episiotomy, causing severe pain, discomfort, and psychological impact after childbirth. |
NHS in England | Closed | 25 Feb 2026 |
| P-004917 | University Hospitals Birmingham NHS Foundation Tr… Mrs. A complained about the Trust's failure to monitor her mother's nutrition/hydration, a missed call bell, lack of discharge discussion/care … |
NHS in England | Closed | 25 Feb 2026 |
| P-004891 | University Hospitals Birmingham NHS Foundation Tr… Miss I complained the Trust didn't provide additional pain relief, consider her SPD, or explain ventouse/episiotomy risks during labour, causing … |
NHS in England | Upheld | 24 Feb 2026 |
| P-004896 | University Hospitals Birmingham NHS Foundation Tr… Mrs L complained that the Trust mistreated her father by forcing oral medication and rubbing his injured back hard, causing … |
NHS in England | Partly upheld | 24 Feb 2026 |
| P-004730 | University Hospitals Birmingham NHS Foundation Tr… Miss E complained the Trust gave inadequate advice on kidney dialysis, discharged her without proper instructions or medication, was rude, … |
NHS in England | Closed | 29 Jan 2026 |
| P-004714 | University Hospitals Birmingham NHS Foundation Tr… Mr A complained his father was sexually assaulted by another patient, alleging the Trust knew of the risk but failed … |
NHS in England | Closed | 28 Jan 2026 |
| P-004713 | University Hospitals Birmingham NHS Foundation Tr… Miss A complained the Trust incorrectly applied glue and steri-strips to her son's facial wound and gave no aftercare advice, … |
NHS in England | Upheld | 28 Jan 2026 |
| P-004690 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complained her mother was injured by a faulty dialysis chair, the incident was undocumented, and the Trust failed … |
NHS in England | Closed | 27 Jan 2026 |
| P-004630 | University Hospitals Birmingham NHS Foundation Tr… Ms R complained the Trust failed to give her mother accurate surgical risk information, didn't review medical records, and ignored … |
NHS in England | Partly upheld | 19 Jan 2026 |
| P-004537 | University Hospitals Birmingham NHS Foundation Tr… Miss L complained the Trust failed to treat a gastrointestinal perforation during surgery, provided inappropriate aftercare, and delayed treatment for … |
NHS in England | Closed | 22 Dec 2025 |
| P-004530 | University Hospitals Birmingham NHS Foundation Tr… Miss H complained the Trust incorrectly applied a DNACPR, withheld medication, misrecorded weight, and undignified care for her father. She … |
NHS in England | Closed | 19 Dec 2025 |
| P-004520 | University Hospitals Birmingham NHS Foundation Tr… Miss E complained about her grandfather's hospital care, alleging discharge without treatment/diagnosis or a care package, poor fluid monitoring, and … |
NHS in England | Closed | 18 Dec 2025 |
| P-004473 | University Hospitals Birmingham NHS Foundation Tr… Mrs U complained her sister, Ms A, experienced delayed pain relief, untimely personal care, and inadequate prevention/treatment of C. difficile, … |
NHS in England | Upheld | 16 Dec 2025 |
| P-004464 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complained about her father's care, citing unclear DNACPR status, delayed CPR, unnecessary sedation, poor communication, and lack of … |
NHS in England | Closed | 12 Dec 2025 |
| P-004425 | University Hospitals Birmingham NHS Foundation Tr… The Trust failed to communicate adequately with his mother and family, didn't perform a rectal exam, and didn't follow an … |
NHS in England | Upheld | 27 Nov 2025 |
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