University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr E complained his mother fell unsupervised, staff took her phone, and a nurse upset her, causing her death, seeking financial remedy.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: University Hospitals Birmingham NHS Foundation Trust · Remove organisation filter
Decisions
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs D complained the Trust's response was inaccurate, believing her husband's ICD malfunctioned and delivered excessive shocks, potentially causing his death.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs O complained radiotherapy caused her husband's paralysis, alleging lack of prior risk advice, insufficient emotional support, failure to investigate symptoms, and inappropriate discharge.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Daughter complained about inadequate monitoring and treatment of her mother's weight loss, nutrition, and mismanagement of a pressure ulcer by the Trust.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr L complained doctors failed to act on his father Mr E's CT scan results and inappropriately discharged him, and that the Trust's complaint responses left questions unanswered.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs E complained that after foot surgery, the wrong plaster was applied, preventing a surgical boot and forcing her to use a walking frame, causing damage to her right leg.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Ms P complained her late husband received inappropriate urology care, including inadequate investigations for raised PSA and insufficient follow-up after surgery, leading to bladder damage.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr E complained the Trust charged his mother over £6,000 for care after initially quoting £900, causing shock and financial difficulty.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr I complained the Trust discharged him without antibiotics and with a delayed post-operative review, leading to a severe finger infection requiring partial amputation.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs A complained the Trust provided poor care to her late father, including insufficient fluids, communication failures, delayed cancer diagnosis, and lack of consent for a DNR.