University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr L complained the Trust failed to provide his mother with take-home potassium supplements and safety netting at discharge, leading to her cardiac arrest and brain damage.
Source · Ombudsman casework
PHSO Casework Decisions
4,437 published decisions
3,745 Health (NHS)
692 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,437 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: University Hospitals Birmingham NHS Foundation Trust · Remove organisation filter
Decisions
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr H complained his partner, Mrs I, was left alone with sepsis, fell, and broke her ankle. He also alleged the Trust failed to notify him of her admission or communicate, and delayed complaint responses.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Trust failed to identify Mrs L's right leg was shorter after hip surgery, leading to mobility issues, falls, and impacting her independence.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Miss I complained her father's condition deteriorated from able-bodied to disabled, leading to his death, and that the family was pressured into a DNR order and denied visits.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr A complained the Trust unlawfully detained him without reason or proper guidelines, and failed to provide him with DoLS documents during detention or discharge.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs T complained about poor communication, a missed dementia diagnosis, inadequate aftercare, premature discharge, and missed observations for her father, believing these led to his death.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs A complained about delayed respiratory referral, poor communication about heart failure seriousness, conflicting alcohol advice, delayed oxygen treatment for Mr A, and inadequate complaint handling.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary The Trust allegedly kept Mrs G's mother in hospital unnecessarily, mismanaged her nutrition/hydration, failed to communicate deterioration, and made incorrect discharge record entries.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr A complained the Trust failed to escalate his wife’s care, didn't perform observations frequently enough, delayed test results, and incorrectly labelled blood samples and inserted a PICC line.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs E complained the Trust delayed her husband's cancer diagnosis for three years and a doctor allegedly deprived him of oxygen during a cardiac arrest, leading to his death.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs R complained her grandmother received poor hygiene care, was discharged without a care package or oxygen instructions, and capacity for a DNAR form was questionable.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs O complained nurses mishandled her husband's oxygen, causing cardiac arrest, and an inappropriate, failed pleural aspiration led to a lung puncture and his death.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Trust allegedly gave inappropriate end-of-life medication and incorrect dosages, wrongly diagnosed a condition, and failed to arrange a promised resolution meeting.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Trust did not perform appropriate tests for a suspected blood clot in Miss C's leg, allegedly leading to an amputation and significant emotional distress.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary A son complained his dying father was publicly informed of his condition, discharged without support, lacked appropriate home assessment and transport, and received no bereavement counselling.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs A complained about her husband's care, including isolation issues, incorrect COVID-19 treatment, insensitive communication about his dying, and unauthorized cessation of medication.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Negligent care, including missed medication/fluid, poor personal care, and an inappropriate DNACPR, caused her father's health to decline and resulted in his death.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary The Trust allegedly failed to gain consent for and forced catheterisation on E, causing pain. There were also delays in handling Miss O's complaint.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs K complained about inadequate non-surgical treatment for wrist fractures, premature cast removal, ineffective physiotherapy, and incorrect recording of her fall details.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr Y complained his mother, Mrs Y, acquired a second infection as an inpatient and staff failed to inform him. He also criticised the Trust's complaint handling for not answering his questions.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs N complained about the Trust's medication management for Ms A (too much glucose, missed meds, failed blood thinning), a DNACPR order without consent, poor sepsis management, and conflicting communication.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Miss O complained the Trust failed to admit her for stroke symptoms or refer her to brain injury services, and gave incorrect information. She also alleged WAH provided poor care, caused long A&E waits, and staff were verbally abusive.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mr P complained the Trust prematurely discharged his wife, leading to a brain bleed, stroke, and life-changing injuries, asserting care fell below expected standards.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Clinicians at the Trust did not take Mrs I's endometriosis seriously, delayed treatment, and advised her to 'persevere', causing ongoing pain and affecting potential fertility.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs A complained staff refused to treat an abscess, misdiagnosed it multiple times, and failed to treat gangrene, ultimately leading to her leg amputation.