Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: University Hospitals Birmingham NHS Foundation Trust · Remove organisation filter
AI-generated summary Miss H complained the Trust incorrectly applied a DNACPR, withheld medication, misrecorded weight, and undignified care for her father. She also criticised the Trust's delayed and poor complaint handling.
AI-generated summary Miss E complained about her grandfather's hospital care, alleging discharge without treatment/diagnosis or a care package, poor fluid monitoring, and lack of end-of-life communication.
AI-generated summary Mrs U complained her sister, Ms A, experienced delayed pain relief, untimely personal care, and inadequate prevention/treatment of C. difficile, which contributed to her death.
AI-generated summary Mrs O complained about her father's care, citing unclear DNACPR status, delayed CPR, unnecessary sedation, poor communication, and lack of dignity, believing these contributed to his death.
AI-generated summary The Trust failed to communicate adequately with his mother and family, didn't perform a rectal exam, and didn't follow an advanced directive.
AI-generated summary The Trust wrongly removed Mr A from an ENT waiting list and gave conflicting information about his re-listing, causing distress and delaying surgery.
AI-generated summary Complaint alleged inappropriate treatment of pregnancy-induced hypertension, inadequate monitoring, failure to administer epilepsy medication, and sterilisation performed without informed consent during childbirth.
AI-generated summary Mr B complained the Trust failed in falls management, leading to his father's fall and potential stroke, left a sedative in his mouth, and imposed restrictions without proper assessments.
AI-generated summary Complaint alleged a Trust failed to identify and act on her father's deterioration and did not communicate this to the family, exacerbating their grief.
AI-generated summary Miss T complained the Trust failed to manage her mother's diabetes, did not provide condition updates, failed to notice her mother was unresponsive, and incorrectly recorded the cause of death.
AI-generated summary Mrs H complained her right lung was damaged during a biopsy in 2016, causing worsened breathing difficulties. She also alleged inaccurate information about who performed the surgery.
AI-generated summary Miss S complained about delayed investigation of her father's deterioration (including sepsis screening), inappropriate questions, delayed medication, and failure to recognise end-of-life, reducing family time.
AI-generated summary Mr H complained about incorrect medication instructions, delayed scans/treatment, incorrect prescriptions, lack of mobility assistance, poor communication, and a long complaint response, worsening his condition.
AI-generated summary The Trust failed to properly investigate her mother's bowel symptoms, missing a blockage, which, combined with continued feeding and enemas, caused perforation and her premature death.
AI-generated summary Mrs H complained the Trust delayed her bone cancer treatment, leading to the cancer spreading, her neck collapsing, and hospitalisation, causing significant pain and anxiety.
AI-generated summary Mrs N complained the Trust failed to investigate her husband's high white cell counts and bowel issues, discharged him during an MS relapse, and did not complete skin assessments or provide a colonoscopy.
AI-generated summary Miss R complained the Trust unsafely discharged her unwell mother, Ms R, leading to her collapse, readmission, and subsequent death from sepsis shortly after.
AI-generated summary Ms R alleged the Trust failed to accurately assess surgical risks, consider health conditions, access records, or provide correct post-surgery care for Mrs R, leading to her death.
AI-generated summary Mrs I complained University Hospitals Birmingham NHS Foundation Trust failed to investigate a pancreatic mass, delayed reversal surgery, missed pancreatic cancer on a scan, delayed diagnosis, and failed to communicate with her family about her father's condition and palliative care.
AI-generated summary Mr X complained the Trust prematurely placed a DNR notice, failed to manage pneumonia recovery, inadequately managed nutrition, and didn't act on sepsis signs, leading to his mother's death.
AI-generated summary Mrs R complained staff did not listen to her father's unwellness and the Trust failed to provide regular BSL interpreters, instead using her children. She also questioned the complaint meeting interpreter and response.
AI-generated summary Dr Y complained about numerous care failings for Mr Z, including medication overdose, inappropriate ward moves, neglected personal care, delayed tests, and racial abuse, leading to his death.
AI-generated summary Mrs A complained the Trust incorrectly stated a consultant performed her husband's surgery and failed to communicate his condition, leading to severe health impacts and distress.
AI-generated summary Mrs A complained the Trust caused an undetected tear during ureteroscopy in May 2021, leading to severe pain, a nephrostomy, and significant kidney damage.
AI-generated summary Mr L complained the Trust failed to provide his mother with take-home potassium supplements and safety netting at discharge, leading to her cardiac arrest and brain damage.