Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005293 | Child Maintenance Service (CMS) Mr O complains that CMS failed to take appropriate action from May 2019 when he made it aware that his … |
UK Government | Upheld | 26 Apr 2026 |
| P-005154 | Child Maintenance Service (CMS) Mr R complains that CMS has provided a consolatory payment which does not reflect the severity, duration and impact of … |
UK Government | Closed | 30 Mar 2026 |
| P-005135 | Child Maintenance Service (CMS) A complaint that repeated CMS errors over |
UK Government | Partly upheld | 27 Mar 2026 |
| P-005133 | Child Maintenance Service (CMS) Mr W complains about the actions of CMS between September 2023 and January 2024. He says CMS did not follow … |
UK Government | Closed | 27 Mar 2026 |
| P-005090 | Child Maintenance Service (CMS) Mr E complains CMS did not use the correct income to calculate his child maintenance liability from June 2021 onwards. … |
UK Government | Closed | 24 Mar 2026 |
| P-005006 | Child Maintenance Service (CMS) Mrs R is complaining about the Child Maintenance Service (CMS) for failing to secure consistent payments towards arrears on her … |
UK Government | Closed | 9 Mar 2026 |
| P-005002 | Child Maintenance Service (CMS) Miss B complains that CMS closed her case without collecting the outstanding arrears and leaving her without access to her … |
UK Government | Closed | 6 Mar 2026 |
| P-004935 | Child Maintenance Service (CMS) Mr T complains that because CMS used incorrect earnings for him and failed to rectify this during his 2022 annual … |
UK Government | Closed | 26 Feb 2026 |
| P-004869 | Child Maintenance Service (CMS) Mr A complains CMS told him they could help arrange DNA testing, and he opened a case with CMS on … |
UK Government | Closed | 30 Jan 2026 |
| P-004589 | Child Maintenance Service (CMS) Miss A complains about the service she has received from the Child Maintenance Service (CMS) relating to her claim for … |
UK Government | Closed | 8 Jan 2026 |
| P-004559 | Child Maintenance Service (CMS) Mrs A complains CMS failed to take enforcement action on outstanding arrears owed to her. She also complains CMS delayed … |
UK Government | Closed | 31 Dec 2025 |
| P-004508 | Child Maintenance Service (CMS) Mr C complains that the Child Maintenance Service (CMS) did not promptly review his maintenance liability after he told it … |
UK Government | Upheld | 18 Dec 2025 |
| P-004493 | Child Maintenance Service (CMS) Mr H complains about the Child Maintenance Service's management of payment arrangements for his child maintenance case |
UK Government | Closed | 17 Dec 2025 |
| P-003981 | Child Maintenance Service (CMS) Miss U complains that CMS has refused to put arrears back onto her account after her ex-partner failed to pay … |
UK Government | Closed | 24 Sep 2025 |
| P-003993 | Child Maintenance Service (CMS) Mr R complains about CMS's failure to carry out a mandatory reconsideration and asset valuation between 2018 and 2024. Furthermore, … |
UK Government | Closed | 16 Sep 2025 |
| P-003449 | Child Maintenance Service (CMS) Mr V complains about the service he received from CMS between April 2019 and October 2019. Mr V complains CMS … |
UK Government | Closed | 19 Mar 2025 |
| P-003120 | Child Maintenance Service (CMS) Mr A complains the CMS failed to communicate properly and it provided inconsistent information from June 2021 onwards. He says … |
UK Government | Closed | 21 Nov 2024 |
| P-003060 | Child Maintenance Service (CMS) Ms L complains that Child Support Agency and Child Maintenance Service failed to use their available powers to secure the … |
UK Government | Closed | 29 Oct 2024 |
| P-002976 | Child Maintenance Service (CMS) Mr R complains CMS used outdated figures to calculate his liability for child maintenance. He also complains that it did … |
UK Government | Closed | 13 Sep 2024 |
| P-002797 | Child Maintenance Service (CMS) Mr A complains the Child Maintenance Service delayed in providing him with a breakdown of his arrears in October 2021. … |
UK Government | Closed | 1 Jul 2024 |
| P-002727 | Child Maintenance Service (CMS) Mr A complains that the CMS did not communicate with him effectively from November 2019 onwards leading to threatening letters … |
UK Government | Closed | 23 Jun 2024 |
| P-002686 | Child Maintenance Service (CMS) Miss L complains about the CMS and its failure to communicate and take enforcement action in her case from 2018. |
UK Government | Closed | 16 Jun 2024 |
| P-002665 | Child Maintenance Service (CMS) Mr E complains that CMS did not take appropriate action in 2020 when he provided evidence that his daughter was … |
UK Government | Closed | 10 Jun 2024 |
| P-002540 | Child Maintenance Service (CMS) Mrs G complains about how the Child Maintenance Service calculated and collected arrears and says it provided a poor service. |
UK Government | Closed | 29 Apr 2024 |
| P-002559 | Child Maintenance Service (CMS) Mr O complains that despite asking CMS more than once, it failed to consider another child when it calculated his … |
UK Government | Closed | 29 Apr 2024 |
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