Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005388 | Child Maintenance Service (CMS) CMS seized student loan funds with a Lump Sum Deduction Order without providing appeal options, failing to grant agreed-upon time … |
UK Government | Closed | 14 May 2026 |
| P-005293 | Child Maintenance Service (CMS) Mr O complained the CMS failed to act from May 2019 when informed his child was no longer living with … |
UK Government | Upheld | 26 Apr 2026 |
| P-005154 | Child Maintenance Service (CMS) Mr R complained that CMS's consolatory payment did not adequately reflect the severity, duration, and impact of its failings, which … |
UK Government | Closed | 30 Mar 2026 |
| P-005135 | Child Maintenance Service (CMS) Mr A complained the CMS wrongly said he owed arrears, leading to stress, depression, job loss, and financial hardship, and … |
UK Government | Partly upheld | 27 Mar 2026 |
| P-005133 | Child Maintenance Service (CMS) Mr W complained about the CMS failing to follow the correct process for a DNA test, providing incorrect information, and … |
UK Government | Closed | 27 Mar 2026 |
| P-005090 | Child Maintenance Service (CMS) Mr. E complained that the CMS did not use the correct income to calculate his child maintenance liability and delayed … |
UK Government | Closed | 24 Mar 2026 |
| P-005006 | Child Maintenance Service (CMS) Mrs R complained that the CMS failed to secure consistent arrears payments, provided misleading information, and regularly changed its position … |
UK Government | Closed | 9 Mar 2026 |
| P-005002 | Child Maintenance Service (CMS) Miss B complained that the CMS closed her case without collecting outstanding arrears, leaving her without access to her records. |
UK Government | Closed | 6 Mar 2026 |
| P-004935 | Child Maintenance Service (CMS) Mr T complained CMS used incorrect earnings for his 2022 annual review, leading to overpayments, fees, financial difficulties, and the … |
UK Government | Closed | 26 Feb 2026 |
| P-004869 | Child Maintenance Service (CMS) Mr A complained CMS wrongly said it could arrange DNA testing, then retracted, causing distress to his children and damaging … |
UK Government | Closed | 30 Jan 2026 |
| P-004589 | Child Maintenance Service (CMS) Miss A complained the CMS failed to notify her of appeal rights, made incorrect calculations, delayed tribunal information, and did … |
UK Government | Closed | 8 Jan 2026 |
| P-004559 | Child Maintenance Service (CMS) Mrs A complained the CMS failed to enforce maintenance arrears, delayed a reconsideration request, and did not respond to complaint … |
UK Government | Closed | 31 Dec 2025 |
| P-004508 | Child Maintenance Service (CMS) Mr C complained CMS failed to promptly review his maintenance liability, didn't offer to translate a Polish court order, took … |
UK Government | Upheld | 18 Dec 2025 |
| P-004493 | Child Maintenance Service (CMS) Mr H complained CMS wrongly changed his case to Collect and Pay, made it sensitive without his knowledge, refused to … |
UK Government | Closed | 17 Dec 2025 |
| P-003981 | Child Maintenance Service (CMS) Miss U complained the Child Maintenance Service (CMS) refused to reinstate arrears her ex-partner failed to pay, causing distress and … |
UK Government | Closed | 24 Sep 2025 |
| P-003993 | Child Maintenance Service (CMS) Mr R complained the CMS failed to carry out a mandatory reconsideration and asset valuation, did not provide callbacks, gave … |
UK Government | Closed | 16 Sep 2025 |
| P-003449 | Child Maintenance Service (CMS) Mr V complained CMS provided conflicting information about maintenance arrears being written off, then failed to explain his continued liability, … |
UK Government | Closed | 19 Mar 2025 |
| P-003120 | Child Maintenance Service (CMS) The CMS failed to communicate effectively, did not return calls, provided inconsistent information, and wrongly moved his case to 'Collect … |
UK Government | Closed | 21 Nov 2024 |
| P-003060 | Child Maintenance Service (CMS) CSA and CMS failed to use powers to secure child maintenance debt owed since 1993, ignored communications, and risked a … |
UK Government | Closed | 29 Oct 2024 |
| P-002976 | Child Maintenance Service (CMS) Mr R complained CMS ignored evidence of his low income, using outdated figures to calculate child maintenance, and didn't consider … |
UK Government | Closed | 13 Sep 2024 |
| P-002797 | Child Maintenance Service (CMS) Mr A complained the Child Maintenance Service delayed providing an arrears breakdown and gave conflicting information, impacting his relationship with … |
UK Government | Closed | 1 Jul 2024 |
| P-002727 | Child Maintenance Service (CMS) Mr A complained the Child Maintenance Service communicated ineffectively, delayed a Tribunal decision, failed to advise of payment reductions, and … |
UK Government | Closed | 23 Jun 2024 |
| P-002686 | Child Maintenance Service (CMS) Miss L complained the CMS failed to communicate and take enforcement action from 2018, missing opportunities and delaying payments, causing … |
UK Government | Closed | 16 Jun 2024 |
| P-002665 | Child Maintenance Service (CMS) CMS failed to act on evidence of his daughter's employment in 2020 and delayed implementing a 2021 tribunal decision, causing … |
UK Government | Closed | 10 Jun 2024 |
| P-002559 | Child Maintenance Service (CMS) Miss A complained on behalf of Mr O that CMS failed to consider another child in maintenance calculations, used incorrect … |
UK Government | Closed | 29 Apr 2024 |
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