Child Maintenance Service (CMS)
AI-generated summary Miss L complained the CMS failed to communicate and take enforcement action from 2018, missing opportunities and delaying payments, causing financial hardship and distress.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Organisation: Child Maintenance Service · Remove organisation filter
Decisions
Child Maintenance Service (CMS)
AI-generated summary CMS failed to act on evidence of his daughter's employment in 2020 and delayed implementing a 2021 tribunal decision, causing him to continue paying unnecessary child maintenance.
Child Maintenance Service (CMS)
AI-generated summary Miss A complained on behalf of Mr O that CMS failed to consider another child in maintenance calculations, used incorrect HMRC data, breached data protection, and incorrectly debited arrears. He sought apology and recalculation.
Child Maintenance Service (CMS)
AI-generated summary Mrs G complained CMS failed to ensure collection of child maintenance, delayed recalculating/collecting arrears, ignored income evidence, and provided poor service with inappropriate responses. She sought a financial payment.
Child Maintenance Service (CMS)
AI-generated summary Mr A complained the CMS delayed recalculating his maintenance payments after income changes and shared care arrangements, causing him financial difficulty.
Child Maintenance Service (CMS)
AI-generated summary Mr A complained CMS mishandled his child maintenance case by not considering income evidence, sending documents to the wrong address, and causing long complaint delays.
Child Maintenance Service (CMS)
AI-generated summary Miss U complained the compensation from CMS was insufficient to address the problems she experienced in getting maintenance from her ex-partner, causing financial loss and distress.
Child Maintenance Service (CMS)
AI-generated summary Ms A complained the Child Maintenance Service (CMS) failed to collect outstanding maintenance owed to her and made payment arrangements that unfairly disadvantaged her financially.
Child Maintenance Service
AI-generated summary Mr E complained the Child Maintenance Service would not investigate or provide evidence for £21,000 in arrears from the previous Child Support Agency.
Child Maintenance Service (CMS)
AI-generated summary Mr D complained CMS did not follow correct procedures for a Deduction from Earnings Order (DEO), causing financial hardship and relationship damage, and delayed escalating his complaint.
Child Maintenance Service (CMS)
AI-generated summary Mr A complained the CMS did not adequately compensate him for failing to notify him his child maintenance case closed, causing unnecessary payments and financial disadvantage.
Child Maintenance Service
AI-generated summary Mr I complained the CMS unfairly claimed maintenance from him while unemployed and charged extra for collection, despite direct payments, causing overpayment and distress.
Child Maintenance Service
AI-generated summary Mr B complained the CMS refused his late appeal against a 2018 decision despite health issues causing the delay, and took over five years to deal with his complaint inadequately.
Child Maintenance Service
AI-generated summary Mr N complained the Child Maintenance Service (CMS) failed to explain his debt calculation, and the Independent Case Examiner (ICE) failed to investigate additional concerns.
Child Maintenance Service
AI-generated summary Mr A complained CMS delayed informing him his child maintenance payments were ending, causing him to make unnecessary payments. CMS then unfairly refused to reimburse the money.
Child Maintenance Service
AI-generated summary Mrs L complained the Child Maintenance Service failed to secure money from a charging order and take enforcement action since 2006, causing stress and health issues.
Child Maintenance Service
AI-generated summary Mr L complained CMS lost his bank statements, failed to call him as promised, did not repay an overpayment, and provided inadequate remedy for acknowledged mistakes, causing financial loss and mental health issues.