Source · NIPSO (NI Public Services Ombudsman)

Causeway Coast and Glens Borough Council

NIPSO (NI Public Services Ombudsman) Upheld Reference NIPSO-202003163 Sector Local Government Decided 20 August 2025

Full decision

Causeway Coast and Glens Borough Council failed to keep a charity updated on the status of its complaint.

Reference	Date	Summary	Outcome
NIPSO-201915457	03 Oct 2023	We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which …	Upheld
NIPSO-202001035	31 Jul 2023	We asked Causeway Coast and Glens Borough Council to refund thousands of pounds to a woman after we found it …	Upheld
NIPSO-201915620	08 Dec 2021	We asked Causeway Coast & Glens Borough Council to take a number of learning points from our investigation into the …	Other
NIPSO-17922	03 Oct 2019	The Ombudsman has upheld a complaint about the way planning officials within Causeway Coast and Glens Borough Council dealt with …	Other