Source · NIPSO (NI Public Services Ombudsman)

Northern Health and Social Care Trust

NIPSO (NI Public Services Ombudsman) Upheld Reference NIPSO-202005529 Sector Health & Social Care Decided 13 May 2025

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Patient safety governance Inaccurate and inaccessible patient records

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

A woman complained that failures in her husband’s care while he was in hospital contributed to a deterioration in his health. We partially upheld the complaint.

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Other decisions involving Northern Health and Social Care Trust

Reference	Date	Summary	Outcome
NIPSO-202401489	10 Mar 2026	We upheld a complaint from a patient who claimed that the delay in her surgery left her with a permanent …	Upheld
NIPSO-202005907	16 Jan 2026	The Northern Trust also failed to carry out a proper investigation when the patient complained.	Upheld
NIPSO-202006521	05 Dec 2025	Doctors in the Emergency Department of Antrim Area Hospital followed the correct procedures when they treated a man. Although there …	Not Upheld
NIPSO-202004300	10 Nov 2025	A young boy who had autism and was non-verbal was left in pain after the Northern Health Trust failed to …	Upheld
NIPSO-202400522	28 Oct 2025	The Northern Trust failed to develop an appropriate plan for managing a patient’s incontinence during his stay in Causeway Hospital.	Upheld

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