A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother. We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.
Source · NIPSO (NI Public Services Ombudsman)
Northern Health and Social Care Trust
NIPSO (NI Public Services Ombudsman)
Upheld
Reference NIPSO-care-and-treatment-patient-antrim-area-hospital-0
Sector Health & Social Care
Decided 13 June 2024
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Full decision
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