457 published decisions from the NI Public Services Ombudsman. The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
This report provides an overview of our assessment of the provision of Interpreting Services in GP practices for patients who are not proficient in English. It is the first in a series of Overview Reports which review issues that are creating potential barriers to accessing …
A woman who was 33 weeks pregnant was admitted to Craigavon Area Hospital with severe abdominal pains. Our investigation found that had an emergency caesarean section been carried out it is likely her baby would have survived.
A woman complained that her GP failed to uphold a commitment to monitor her mental health problems. We partially upheld the complaint.
A GP Practice provided appropriate care and treatment to a man shortly before his sudden death.
Belfast City Council did not need to consult with residents before naming a new road.
Error created uncertainty and caused patient upset, but did not impact on the care she received.
A patient’s spinal injury should have been reviewed by a consultant following referral from another Trust.
The Northern Trust failed to act on a woman’s concerns about her mother’s health. This, as well as its failure to properly assess her spinal injury and accurately read the results of an MRI scan, led to her untimely death.
The Northern Ireland Public Services Ombudsman is proposing to investigate the actions of the region’s largest social housing landlord, the Northern Ireland Housing Executive. The investigation into social housing conditions would be the third to take place under the Ombudsman’s ‘own initiative’ power, which allows …
A man complained that shortly before her death his wife’s GP incorrectly diagnosed her with an upper respiratory tract infection. We did not identify any failures in her care and treatment.
A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.
A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.
A man claimed he was treated unfairly by the Housing Executive when it rejected his application for a three-bedroomed house.
A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.
A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.
A school should have done more to help a student who was struggling with an 'A-Level' subject.
A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.
A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.
A GP practice removed a woman from its Patient List following a complaint she made about practice staff.
A patient complained that the Trust should have changed her waiting list status to ‘urgent’ following a request by her GP. We did not uphold the complaint.
A Health Trust’s failure to carry out tests on a man with an undiagnosed heart condition left his family with unanswered questions following his death.
A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.
The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.
A man complained about the treatment he received for his fractured rib. We did not uphold the complaint.
A man claimed that prison authorities unfairly denied him treatment for his opioid addiction. We did not uphold the complaint but made observations on the case for the Trust to consider going forward.