Source · NIPSO (NI Public Services Ombudsman)

Western Health and Social Care Trust

NIPSO (NI Public Services Ombudsman) Not Upheld Reference NIPSO-202004474 Sector Health & Social Care Decided 15 January 2025

View Western Health and Social Services Board scorecard

Complaint record keeping failures

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

A patient complained that the Trust should have changed her waiting list status to ‘urgent’ following a request by her GP. We did not uphold the complaint.

View original on NIPSO (NI Public Se… website

Other decisions involving Western Health and Social Care Trust

Reference	Date	Summary	Outcome
NIPSO-202400652	25 Feb 2026	Clinicians in the Western Trust were correct to conclude that a patient did not display signs of autism. However, our …	Not Upheld
NIPSO-202001889	14 Oct 2025	We found failings in the way the Trust investigated a man's concerns about how his father was treated in a …	Upheld
NIPSO-202004744	12 Aug 2025	A woman complained that her late sister should have received better care on the night she was admitted to hospital. …	Not Upheld
NIPSO-202004078	01 Aug 2025	The Western Trust’s failure to give a patient an MRI test caused her to experience prolonged pain and unnecessarily delayed …	Upheld
NIPSO-202003606	10 Jul 2025	The Northern Trust should have told a patient and his family that he would not be resuscitated if his heart …	Upheld

View all decisions for this organisation

Source decision Back to decisions list