457 published decisions from the NI Public Services Ombudsman. The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
We found that a consultation response to a planning application should have been made available on the Planning Portal website. While this was a record keeping error by the Belfast Planning Service, we found no grounds to question its decision to approve the application.
A woman contacted her Health Trust to complain about her social worker, who she felt had wrongly accused her of emotional and psychological abuse towards her children.
A business owner said he was unfairly denied a Covid business support grant. We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.
We asked the Belfast Trust to make service improvements after investigating a man’s complaint that his wife’s brain tumour should have been diagnosed earlier.
The Belfast Trust has put in place new procedures for carrying out pre-operative assessments after we partially upheld a man’s complaint.
A man complained about the care and treatment his late wife received by the South Eastern Trust. Our investigation found no failures.
A woman whose husband was in significant pain and was feeling suicidal said he shouldn’t have been discharged from hospital.
Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given poor advice which caused him to lose his existing benefits.
Investigation finds care home was wrong to prevent a dying woman’s family from tending to her during her final days.
Failings by a care home in the treatment of an elderly resident were preventable and may well have contributed to the shortening of her life.
A woman complained that her father’s health deteriorated because he was not looked after properly in his care home. Our investigation found failings in his care and treatment, as well as a string of serious record keeping failures by the home.
A woman experienced worry, uncertainty, and frustration because her concerns about being fitted with a pacemaker were not properly addressed by the Belfast Health and Social Care Trust.
We found no failings by the Antrim Area Hospital in the care and treatment of a patient with severe heart valve disease.
We upheld a complaint about how the Southern Health Trust carried out an investigation into the death of a patient with lung cancer.
A man said it was unfair that deductions were made from payments he received towards the cost of his daughter’s respite care.
We found that the Western Health Trust should have diagnosed a patient at an earlier stage, given his symptoms, test results, and observations.