We will not investigate Mrs X’s complaint about an insurance claim outcome. This is because it would be reasonable to expect Mrs X to go to court. And we will not investigate any side issues arising such as the complaint handling as it would not be proportionate to do so if we are not considering the core complaint.
Source · LGO (Local Government & Social Care Ombudsman)
North Tyneside Metropolitan Borough Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-030-882
Sector Other Categories
Category Other
Decided 16 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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