North Tyneside Metropolitan Borough Council

The Council has acknowledged that it took too long to issue the Education Health and Care Plan for Mrs X’s child, and to start funding his alternative educational provision. It also found that it had not always responded to Mrs X’s complaints fully or accurately. The Council apologised to Mrs X, has made improvements to its service, and has offered to make symbolic payments to Mrs X in recognition of the distress and uncertainty it caused her, and the impact of her child missing education.