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LGO (Local Government & Social Care Ombudsman) decision

London Borough of Merton

Decision date 9 September 2026 Reference 25-024-197 Outcome: Upheld Sector: Housing Category: Homelessness Body on this site: Merton Council

Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions

Decision summary

The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.

Summary (the LGO's words, from its website)

Mr D complains the Council mishandled his homelessness application. I have found fault by the Council including a failure to offer interim accommodation. The Council has agreed to pay Mr D redress and to make service improvements.

From: LGO (Local Government & Social Care Ombudsman), decision 25-024-197, 9 September 2026