Source · LGO (Local Government & Social Care Ombudsman)

Royal Borough of Kensington & Chelsea

LGO (Local Government & Social Care Ombudsman) Upheld Reference 25-017-575 Sector Housing Category Homelessness Decided 28 July 2026

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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗

Publisher summary

Miss B complained that the Council delayed in dealing with her homeless application. We found fault which caused Miss B uncertainty and frustration. The Council has agreed to apologise to Miss B and make a symbolic payment of £150.

Full decision text is not available in the index.

Read on the LGO (Local Government & Social Care Ombudsman) website

Other decisions involving Royal Borough of Kensington & Chelsea

Reference	Date	Summary	Outcome
25-026-164	14 Jul 2026	We will not investigate this complaint about the location of a parking bay. The complaint is late and there is …	Other
25-004-961	09 Jul 2026	We found fault by the Council and Trust with regards to how they handled a child protection medical examination for …	Upheld
25-013-344	08 Jul 2026	Mr X complained about the Council’s actions when he approached it for support with his housing in April 2024. We …	Upheld
26-008-647	05 Jul 2026	We will not investigate X’s complaint about how the Council dealt with their application under the right to buy scheme. …	Other
25-005-248	05 Jul 2026	The Council was not at fault in how it decided Miss X and her children were not eligible for support …	Not Upheld

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