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LGO (Local Government & Social Care Ombudsman) decision

London Borough of Ealing

Decision date 15 September 2026 Reference 25-017-151 Outcome: Upheld Sector: Housing Category: Homelessness Body on this site: Ealing Council

Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions

Decision summary

The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.

Summary (the LGO's words, from its website)

Mr X complained about the Council’s failure to provide him with suitable temporary accommodation in response to his homelessness. We found the Council to be at fault because it took long to process his homelessness application and suitability review. This caused uncertainty and meant he stayed in unsuitable accommodation for longer than necessary. To remedy this injustice, the Council agreed to apologise and make a symbolic payment to Mr X.

From: LGO (Local Government & Social Care Ombudsman), decision 25-017-151, 15 September 2026