Source · LGO (Local Government & Social Care Ombudsman)

Midshires Care Limited

LGO (Local Government & Social Care Ombudsman) Upheld Reference 25-015-897 Sector Adult Care Services Category Domiciliary Care Decided 20 May 2026

Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗

Publisher summary

We will not investigate this complaint about the quality of care provided to Mr Y and the way the Care Provider communicated with his family. The Care Provider has accepted fault and provided remedies in line with our guidance. It has also taken steps to improve its service. Further investigation by the Ombudsman would not achieve a different outcome.

Full decision text is not available in the index.

Read on the LGO (Local Government & Social Care Ombudsman) website

Other decisions involving Midshires Care Limited

Reference	Date	Summary	Outcome
25-023-142	17 Jun 2026	We will not investigate Ms X’s complaint about the Care Provider breaching confidentiality and its care workers not wearing uniform. …	Other
24-017-966	22 Jun 2025	Summary: Mr X complained about a live in carer’s treatment of Mr Y following an accusation Mr Y had used …	Not Upheld
24-021-020	17 Jun 2025	Summary: We will not investigate Miss X’s complaint about the Care Provider’s handling of her grandmother’s care. The Care Provider …	Other
24-001-994	05 Nov 2024	Summary: The care provider did not apply the contract terms properly and has now agreed to refund the relevant notice …	Upheld
24-005-542	22 Sep 2024	Summary: We will not investigate this complaint about overpayment for adult social care at home. This is because the Care …	Upheld

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