Source · LGO (Local Government & Social Care Ombudsman)

Great Yarmouth Borough Council

LGO (Local Government & Social Care Ombudsman) Other Reference 25-013-436 Sector Benefits And Tax Category Council Tax Decided 10 November 2025

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Full decision

The Ombudsman's final decision

Summary: We will not investigate this complaint about a Council tax premium and discount because there is a right of appeal to a Valuation Tribunal.

The complaint

Mr X complains that the Council has imposed a Council tax premium on a property which required substantial renovation. He is unhappy he no longer receives a single occupation discount.

The Ombudsman’s role and powers

The law says we cannot normally investigate a complaint when someone has a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to use this right. (Local Government Act 1974, section 26(6)(a), as amended) The Valuation Tribunal deals with appeals against decisions on council tax liability and council tax support or reduction.

How I considered this complaint

I considered information provided by the complainant.

I considered the Ombudsman’s Assessment Code.

My assessment

Mr X says that he is renovating an uninhabitable property owned by his wife. He says he should receive a single occupation discount and the second property should not have a premium attached to it.

Any dispute about the application of a Council tax premium can be appealed to a Valuation Tribunal. This also applies to any dispute about a Council tax discount. The tribunal is an independent body which can determine any dispute about such decisions. I see no reason why an appeal could not be made in this case and so the complaint is out of jurisdiction.

Final decision

We will not investigate Mr X’s complaint because has a right of appeal to a Valuation Tribunal.

Investigator's decision on behalf of the Ombudsman

View original on LGO (Local Governme… website

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Reference Date Summary Outcome
25-008-852 Not Upheld
25-000-992 02 Dec 2025 Summary: We will not investigate Mr X’s complaint about the Council’s decision to impose an increase on Council Tax for … Other
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24-019-259 03 Jul 2025 Summary: We will not Mr X’s complaint about the Council’s decision to close his housing application. This is because there … Other
24-011-875 21 Nov 2024 Summary: We cannot investigate the Council’s handling of works to a wall and garage on Mr X’s garden boundary. This … Other
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