We will not investigate Mrs B’s complaint about the Council’s handling of Mr C’s care planning and care charges. Part of the complaint is late, and there is insufficient evidence of fault to justify investigating the remaining part. We will also not investigate her complaint about the Council’s communications about these matters. It is unlikely our involvement would achieve a different outcome.
Source · LGO (Local Government & Social Care Ombudsman)
Somerset Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-013-078
Sector Adult Care Services
Category Charging
Decided 12 February 2026
View Somerset Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-015-043 | — | Other | |
| 25-015-096 | — | Other | |
| 25-001-087 | — | Upheld | |
| 25-001-162 | — | Upheld | |
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