London Borough of Ealing

Mr X complained the Council mishandled his housing application, incorrectly assessed his medical priority and mishandled subsequent homelessness application and review request. We find the Council at fault for failing to apply the correct exemption criteria to Mr X’s application. This caused Mr X to be removed from the housing register and caused him distress, frustration and uncertainty. The Council has agreed to apologise, reinstate Mr X’s application and make a symbolic payment to remedy the injustice caused.