London Borough of Newham

The Council failed to provide agreed educational catch-up provision for Ms X’s child, Y and significantly delayed responding to her complaints. There was no fault in the Council’s handling of Ms X’s transport appeals. We have not investigated other parts of Ms X’s complaint as they are late. The Council has agreed to apologise for the uncertainty, distress and frustration caused and complete the process relating to Ms X’s complaint. It has also agreed to service improvements to prevent recurrence.