Miss X complained the Council’s 2024 review of her care and support plan did not properly consider her medical conditions, care needs and personal circumstances. She said the Council decided to reduce her care package before carrying out a proper assessment. We found no fault in the Council’s review process or its consideration of her objections.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Newham
LGO (Local Government & Social Care Ombudsman)
Not Upheld
Reference 25-017-520
Sector Adult Care Services
Category Assessment And Care Plan
Decided 26 July 2026
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Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website