Gateshead Metropolitan Borough Council

Y complained about various aspects of the Council’s involvement with his care and support. We found there was some fault with the Council’s communication with Y. We also found a care provider failed to keep appropriate records. There was also a failure to properly consider and explain its position regarding reasonable adjustments Y requested about document formats. We did not find fault with how the Council or a care provider addressed safeguarding issues or involved Y in care assessments. We recommended an apology and actions to put things right.