Gateshead Metropolitan Borough Council

Miss X complained about how the Council supported her as her son’s carer and how the Council and a care provider dealt with safeguarding matters. We found there was no fault in the way safeguarding matters were handled. However, we found delay in assessing Miss X’s needs as a carer, mishandling of her complaint and a need for improved record keeping by a care provider. We recommended an apology and actions to put things right.