Mr X complained about the Council’s failure to deal with obstructions on the road near his home that prevented lawful parking. We found fault in the Council’s handling of the obstructions, which as a person with restricted mobility, caused Mr X avoidable distress when seeking to park close to his home. To address the injustice, the Council agreed to apologise, explain how it would respond to the obstructions, and make a symbolic payment to Mr X.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Croydon
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-016-131
Sector Transport And Highways
Category Traffic Management
Decided 13 February 2026
View London Borough of Croydon scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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