Published decisions from the Local Government & Social Care Ombudsman, each linking to the ombudsman's own record.
Summary (LGO's words) Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans. Mrs X …
Summary (LGO's words) Mrs K complained about her two children’s school transport including late and missed pick-ups, a lack of consistency, ignoring instructions to safeguard her children and about an incident when one of her children went missing. Both children have Education, Health and Care Plans. Mrs X …
Summary (LGO's words) Miss X complained about the way the Council handled her daughter, Y’s education. The Council delayed in reviewing Y’s education, health and care plan and failed to provide agreed occupational therapy provision. This caused Miss X and Y frustration and uncertainty. The Council should apologise …
Summary (LGO's words) We will not investigate Miss X’s complaint about how the Council responded to her housing concerns because there is not enough evidence of fault.
Summary (LGO's words) We will not investigate Miss X’s complaint that the Council did not progress her homelessness application promptly and that its communication with her was poor. This is because we could not add to the Council’s investigation.
Summary (LGO's words) Mr Y complained about the way Acton Care Centre, commissioned by the Council, provided care to his late mother-in-law (Mrs X) and acted following her fall. Mr Y also said the care provider Gold Care Homes failed to respond to his complaint. We found fault …
Summary (LGO's words) Ms X complained the Council failed to provide appropriate software for her child, Y, to access the provision in his Education, Health and Care Plan. We found the Council at fault for failing to properly consider whether the software provided met Y’s individual needs and …
Summary (LGO's words) We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal.
Summary (LGO's words) There was no evidence of fault in how the Council oversaw the housing repairs as set out in the improvement notice for Ms X’s property. It was at fault for not retaining a copy of the report after it carried out an inspection of the …
Summary (LGO's words) Ms X complained on behalf of Miss Y about the way the Council dealt with Miss Y’s transition from children’s services to adult social care. The Council was at fault for delaying in discussing care and funding options when the staying put arrangement was due …
Summary (LGO's words) We will not investigate this complaint about the Council's decision to install mixed-sex changing facilities at a leisure centre. This is because further investigation is unlikely to find evidence of fault in the way the Council reached its decision.
Summary (LGO's words) We will not investigate this complaint about a drug and alcohol service commissioned by the Council. This is because any fault has not caused a significant personal injustice to Mr X.
Summary (LGO's words) We will not investigate this complaint about the Council’s valuation of Ms X’s discount market sale property as the Council is to investigate the complaint now.
Summary (LGO's words) We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect the complainant to apply to the Traffic Enforcement Centre to seek to regain their appeal rights, and then to appeal to a tribunal.
Summary (LGO's words) We will not investigate this complaint about the way the Council completed repairs when the complainant reported damage after it provided disabled aids and adaptations at the complainant’s property. Any injustice is not significant enough to justify our involvement.
Summary (LGO's words) We will not investigate Mr X’s complaint about adult social care charging by the Council. There is not enough evidence of fault by the Council to warrant our further involvement.
Summary (LGO's words) The Council was at fault for failing to provide Miss X temporary accommodation when she was experiencing domestic abuse, causing her distress and frustration. Delay in a review of her housing priority banding, poor communication and delay in the Council’s complaint handling added to her …
Summary (LGO's words) Mr X complained the Council did not properly consult residents and give them the chance to object to a new Cycle Hire Only on-street parking bay opposite his home. We did not find fault in the Council’s consultation. However, the Council was at fault for …
Summary (LGO's words) Mr X complained the Council failed to move him to alternative accommodation after it identified the property he was living in was unsuitable. We find the Council was at fault for its delay in moving Mr X to alternative suitable accommodation. This caused Mr X …
Summary (LGO's words) We will not investigate this complaint about council tax arrears. This is because the complaint is late and there is no good reason for this.
Summary (LGO's words) Miss X says the Council’s school transport appeal decision for her daughter, Y, was unfair because Miss X could not attend the appeal hearing. She says this distressed her and her family and stopped Y getting school transport. The Council was not at fault.
Summary (LGO's words) The Council delayed completing an education, health and care needs assessment, delayed putting in place education following an exclusion, delayed explaining the funding process for the alternative provision the school arranged, failed to keep Mrs X up to date or respond to emails and gave …
Summary (LGO's words) The Council delayed completing Miss X’s child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 46 week delay in obtaining Educational Psychologist …
Summary (LGO's words) The Council was at fault for the delay in completing Mr Y’s financial assessment, but its remedy was appropriate. I found no fault in the care assessment or care planning, so there is no further role for this office.
Summary (LGO's words) Mr X complained on behalf of his mother, Mrs Y, about the Council’s failure to respond to his requests for respite care for her. The Council was at fault for failing to respond to one request and delaying in responding to another. It also delayed …