LGO (Local Government & Social Care Ombudsman) decision

Cannock Chase District Council

Decision date 8 September 2026 Reference 26-007-062 Outcome: Closed after initial enquiries Sector: Benefits and tax Category: Council tax Body on this site: Cannock Chase District Council

Full decision

Decision (the LGO's words)

The Ombudsman's final decision

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal.

The complaint

Mr X complains that the Council has unfairly applied a Council tax premium to his property.

The Ombudsman’s role and powers

The law says we cannot normally investigate a complaint when someone has a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to use this right. (Local Government Act 1974, section 26(6)(a), as amended) The Valuation Tribunal deals with appeals against decisions on council tax liability and council tax support or reduction.

How I considered this complaint

I considered information provided by the complainant.

I considered the Ombudsman’s Assessment Code.

My assessment

Mr X owns a second property which is the subject of a Council tax premium as an empty second home. He disputes this and has received a backdated bill.

Any dispute about a Council tax premium can be appealed to a valuation tribunal. The valuation tribunal is an expert body and their decisions can overturn a Council’s decision (the Ombudsman cannot do this). The valuation tribunal can consider appeals against liability, premiums, Council tax support and discounts. I see no reason why such an appeal could not be made in this case.

The complaint is therefore out of our jurisdiction.

Final decision

We will not investigate Mr X’s complaint because there is a right of appeal to a valuation tribunal.

Investigator's decision on behalf of the Ombudsman

From: LGO (Local Government & Social Care Ombudsman), decision 26-007-062, 8 September 2026