Source · IMB Annual Report
Hewell
Year: 2024
Published: 8 Jan 2025
Type: Prison · Cat B
Population: 1,033
Recommendations: 15
Key concerns
Positive findings
HMP Hewell, a local Category B prison, faced significant challenges in the reporting year, including persistent crowding and a high remand population. Despite these pressures, the IMB noted dedicated efforts by staff to maintain a safe and humane regime, introducing positive initiatives like 'here to help' mentors and a prison council. Key concerns remain around increased self-harm and violence, the lack of IT for prisoners, and inadequate mental health and family contact provisions, many of which are recurrent issues.
Safety statistics
| Indicator | This year | Previous |
|---|---|---|
| Deaths in custody | 0 | — |
| Self-harm incidents | 1,033 | 664 |
| Prisoner assaults | 302 | — |
| Assaults on staff | 173 | — |
Positive findings
The Board commends HMP Hewell's Governor and staff for their commitment to a safe, fair, and humane regime despite significant pressures. Positive developments include the introduction of 'twilight' shifts and 'here to help' mentors, which have transformed prisoner engagement and support. There has been a strong focus on equality and diversity, with the prison council and equality advocates improving prisoner voice and trust. The Board also noted proportionate use of force, low drug testing results, and commendable efforts in maintaining clean and decent communal areas, with a new regime being agreed for implementation to increase purposeful activity.
Key concerns
Overcrowding
Repeated
Persistent court backlogs leading to a significant increase and prolongation of the remand population, which impacts crowding, prisoner wellbeing, and family contact.
Safety
Significant increase in self-harm incidents (1033 vs 664 previous year) and violence (475 incidents, 302 prisoner-on-prisoner, 173 staff assaults), exacerbated by crowding and cell sharing.
Mental Health
Repeated
Lack of adequate mental health services and suitable environments for unwell prisoners, leading to long waits and the inappropriate use of segregation for those with complex needs.
Estate/Conditions
The outdated prison estate, including critical air-handling and heating equipment past its design life, and recurrent lift outages significantly impacting vulnerable and wheelchair-using prisoners.
Education/Purposeful Activity
Repeated
Absence of IT systems and digital kiosks for prisoners, leading to inefficiencies, reliance on paper-based systems, and reduced opportunities for skill development and self-management.
Staffing
Repeated
The abandonment of key working due to population pressures and staffing challenges, undermining prisoner-staff relationships and individual support.
Resettlement/Release
Inadequate family contact provisions, including insufficient social visit sessions, the lack of a dedicated child contact room, and no basic refreshments for visitors.
Safety
Repeated
ACCTs often lack depth and analysis, with prisoner voices not adequately captured, representing a missed opportunity for effective suicide and self-harm prevention.
Recommendations
| # | Recommendation | Addressee | Status |
|---|---|---|---|
| 1 |
What will the Minister do to reduce numbers in custody related to the length of time on remand due to backlogs in the courts?
Repeated
Response
I was further encouraged to note the establishing and use of the prison council, together with the significant work undertaken to improve time out of cell and to enable equity of access to work and other activities. |
Ministry of Justice | Noted |
| 1 | Maintains and develops the existing high level of commitment to equality and engagement, giving prisoners a greater voice and promoting a staff culture that emphasises the prison as a place of opportunity. | Governor / Director | |
| 2 |
Will the Minister consider alternatives to custodial sentences?
Response
You also raise the issue of alternatives to custodial sentences. I’m pleased to say that the Government has delivered on a manifesto commitment to bring sentencing up to date and ensure the framework is consistent by launching an Independent Sentencing Review. This will be chaired by former Lord Chancellor, David Gauke. It will be up to the Chair to decide his areas of focus, but we expect consideration will be given to the use of community alternatives to prison. The review will submit its findings in Spring 2025, and we look forward to considering its recommendations in full. |
Ministry of Justice | In progress |
| 2 | Evaluates the impact of changes to the re-designation of some houseblocks, the core day and the five underpinning key priorities. | Governor / Director | |
| 3 |
What will the Minister do to ensure that the provision of mental health services for prisoners, inside prison and in dedicated mental health facilities, is improved?
Repeated
Response
I appreciate your ongoing concerns regarding the provision of mental health services for prisoners. I want to assure you that all people in prison, including those held on remand, have access to integrated mental health services commissioned by NHS England (NHSE). Together with NHSE, we continue to improve services in prison to ensure that people have access to timely and effective mental health care that is tailored to their needs. However, we recognise that vulnerable people in prison who meet the threshold for detention under the Mental Health Act and require a transfer to hospital, continue to experience delays in accessing the specialist care and treatment they need. The Mental Health Bill was introduced to Parliament on 6th November 2024. The Bill sets out vital reforms to support people with severe mental illness in the Criminal Justice System. It aims to speed up access to specialist inpatient care and ensure that offenders and defendants with severe mental health needs can access appropriate and timely support in the most appropriate setting. Locally, commissioners are working with the healthcare provider and the prison to review mental health provision, including targeted care pathways to better respond to individual’s needs. |
Ministry of Justice | In progress |
| 3 | Improves family contact by providing basic refreshments for visitors on arrival and a child contact room. | Governor / Director | |
| 4 |
Will the Minister invest more in the maintenance and updating of prisons, to end inhumane and unsanitary conditions, and to meet the needs of an ageing population with related health and mobility challenges?
Response
All prisoners have a Digital Personal Learning Plan which captures progress and is accessible across the estate, so in effect moves with them. These services/processes are continuing to be improved through development of the new Learning & Work Progress Service which will be in mandatory use in all public sector prisons by 1 April 2025. |
Ministry of Justice | Implemented |
| 4 | Enables prisoners transferring to other establishments to take with them a record of progress and achievement in education and vocational activities. | Governor / Director | |
| 5 |
Will the Minister ensure that all prisons and prisoners have access to IT systems to increase prisoner skills and chances of employment, to free up prison officer time spent on paper systems and to promote a fairer and more transparent regime?
Repeated
Response
I understand the advantages of providing prisoners with IT access and other sites are seeing the benefits of ‘Launchpad’. This is a digital platform that lets users access local and national content supporting their progression along with replacing paper systems for tasks such as submitting applications and checking prison account balances. Whilst the longer-term ambition is to roll-out the in-cell solution ‘Launchpad’ across the closed public-sector estate, there are unfortunately no firm plans yet to roll this out at HMP Hewell. |
Ministry of Justice | Partial |
| 6 |
Will the Minister extend support for prisoners after release to reduce recall and re-offending?
Response
As you will be aware, reoffending rates are far too high and we will always seek to identify opportunities to improve the chances of effective resettlement. One of the ways in which we can do that is to improve employment opportunities on release and so it was encouraging to receive your comments about the employment hub initiative and the excellent support that this provides to men whilst in custody and after release. The employment outcomes that your report highlights are particularly impressive, enabling those leaving our custody to make positive life changing choices upon their return to families and society. |
Ministry of Justice | Noted |
| 7 |
When will Hewell benefit from changes to training, as identified in the independent review of training carried out by Lord Timpson, and to be taken forward as part of the wider Enable programme?
Repeated
Response
The Enable programme outlines a strategic approach to the transformation of our workforce, focusing on significant reforms in capability, development, leadership, and support. The Enable programme is currently testing a number of products across our Early Adopters sites and other testing sites as the first step towards achieving the Enable vision. This will allow for the continued refinement of products and will also provide opportunity to explore and understand the options for delivery and implementation of products at an individual site level. We expect to have completed this process and have some of the Enable products ready for next year, but we are not able to confirm a date for rollout at HMP Hewell at this time. |
HMPPS | In progress |
| 8 |
Why are governors unable to interview Band 3 staff locally?
Response
The centralised recruitment model ensures a consistent standard is applied in assessment, helping to combat unconscious bias, and reducing the opportunity for adverse impact. Centralised recruitment also supports the delivery of volume recruitment at pace and provides efficiencies due to the economies of scale achieved for large volumes of applicants. Whilst we do operate a centralised recruitment process, we recognise the value that prisons can contribute to the recruitment journey and prisons are encouraged to take an active role in engaging with applicants locally, especially regarding the early onboarding process of new colleagues so that they’re prepared for the prison they’re entering. HMPPS has been piloting local delivery models of the recruitment process with the purpose of testing the hypothesis that increased engagement locally will deliver better results both in respect of the quality of candidates recruited and on retention. HMPPS will draw lessons and strategies from these pilots to inform future strategies. |
HMPPS | Noted |
| 9 |
When will Hewell have IT access for prisoners? All prisons should allow direct access for prisoners to enable them to be self-directing and reduce the burden and mistrust of paper-based systems.
Repeated
Response
I understand the advantages of providing prisoners with IT access and other sites are seeing the benefits of ‘Launchpad’. This is a digital platform that lets users access local and national content supporting their progression along with replacing paper systems for tasks such as submitting applications and checking prison account balances. Whilst the longer-term ambition is to roll-out the in-cell solution ‘Launchpad’ across the closed public-sector estate, there are unfortunately no firm plans yet to roll this out at HMP Hewell. |
HMPPS | Partial |
| 10 |
Are the current health needs assessments, including mental health assessments, still fit for purpose given the changing demographics of the prison population?
Response
NHS England commissioned a rapid needs assessment for HMP Hewell in December 2023 in response to prison pressures and the changing needs of the population. This assessment was used to inform a business case for additional funding for the whole healthcare service at HMP Hewell. Positively, this was approved and agreed until 31 March 2026, and specifically for mental health service provides: • 150 additional Mental Health Nurse hours per week • 2.5 additional Consultant Psychiatrist sessions per week Full needs assessments are usually commissioned every 3-4 years and Commissioners plan to undertake this for HMP Hewell in early 2025. |
HMPPS | In progress |
| 11 |
Could you establish a process to ensure that prisoners can take a record of progress and achievement in educational and vocational activities with them when moving between prisons.
Repeated
Response
All prisoners have a Digital Personal Learning Plan which captures progress and is accessible across the estate, so in effect moves with them. These services/processes are continuing to be improved through development of the new Learning & Work Progress Service which will be in mandatory use in all public sector prisons by 1 April 2025. |
HMPPS | Implemented |
Applications to the IMB
| Category | Current | Previous |
|---|---|---|
| Accommodation including laundry, clothing, ablutions | 8 | 22 |
| Canteen, facility list, catalogue(s) | 7 | 1 |
| Discipline including adjudications, incentives schemes, sanctions | 3 | 3 |
| Equality | 2 | 6 |
| Finance including pay, private monies, spends | 5 | 7 |
| Food and kitchens | 3 | 2 |
| Health including physical, mental and social care | 8 | 25 |
| Letters, visits, telephones, public protection restrictions | 15 | 25 |
| Property during transfer or in another establishment or location | 9 | 9 |
| Property within this establishment | 25 | 13 |
| Purposeful activity including education, work, training, library, regime, time out of cell | 4 | 4 |
| Sentence management including HDC (home detention curfew), ROTL (release on temporary licence), parole, release dates, recategorisat | 13 | 18 |
Related inspections & investigations
18 Sep 2015
PFD
Liam Smith · State Custody related deaths; Hospital Death (Clinical Procedures and medical management) related deaths
Other reports for Hewell
Report details
- Establishment
- Hewell
- Type
- Prison · Cat B
- Report year
- 2024
- Published
- 8 January 2025
- Responsible body
- HMP Hewell
- Recommendations
- 15
- MoJ rating (2024/25)
- 1 — Serious concern
Population
| Population | 1,033 |
| Operational capacity | 1,094 |
| CNA (designed for) | 795 130% |
| Time out of cell | 2.0h/day |
Service providers
Education
Novus
Healthcare
Practice Plus Group
IMB Secretariat
Ministry of Justice