Independent Monitoring Boards annual report

Send

Report year 2026 Published 7 Oct 2026 Type Prison, category women's closed Population 236 Responsible body HMP Send 19 recommendations

The summary and positive findings below were written from the report by an AI model. The Board's own wording is in the report linked above.

Summary

Summary written by this site (AI-generated)
HMP Send, a closed prison for adult women, held 236 prisoners at the end of the reporting year with an operational capacity of 255. The report highlights increased self-harm incidents and ACCT cases, along with a rise in staff assaults and drug availability. Key concerns include significant cuts to education provision, persistent staffing shortages leading to regime restrictions, and ongoing challenges with property transfers and the lack of a dementia strategy. Positive findings include improved staff-prisoner relationships, better healthcare satisfaction, and a strong reading strategy.

Positive findings

Summary written by this site (AI-generated)
The Board observes that management and staff make a great effort to try and ensure the safety of prisoners, and Send does not feel like a dangerous place. Positive relationships between staff and prisoners, who have been observed being treated with respect and compassion, are noted. There has been a sustained improvement in the prison’s management and scrutiny of discrimination incident reporting forms (DIRFs), and prisoners are generally more satisfied with the healthcare they receive than in previous years. The Board observed classes where prisoners were engaged and tutors supportive, with HMCIP acknowledging the prison’s strong reading strategy. A new commercial hair and nail salon also opened, with educational support from an industry partner.

Recommendations

All 19 recommendations

Key concerns

All 14 key concerns

Recommendations 19 items · 19 repeated

Recommendations were extracted from the report by AI, and responses and their status from the ministerial response by AI. Each recommendation shows whether its wording has been checked against the report.

Recommendation 1

Addressee: Ministry of Justice · Topic: Equality · Repeated from a previous year

Recommendation (the Board's words)
While Ministers’ initiative on the use of restraints on pregnant prisoners attending hospital is very welcome, will the Government extend this approach to other prisoners, particularly those who are older and disabled?

Source text verified

Recommendation 2

Addressee: Ministry of Justice · Topic: Mental Health · Repeated from a previous year

Recommendation (the Board's words)
What action will the Government take to address the barriers to the timely transfer of prisoners with severe mental health needs whose care cannot be provided effectively in prison?

Source text verified

Recommendation 3

Addressee: Ministry of Justice · Topic: Education · Repeated from a previous year

Recommendation (the Board's words)
How will the Government ensure that prisoners continue to have access to the functional skills and employability training they need, given the significant reduction in education provision?

Source text verified

Recommendation 4

Addressee: Ministry of Justice · Topic: Resettlement · Repeated from a previous year

Recommendation (the Board's words)
When will the Government address the continued detention of IPP prisoners?

Source text verified

Recommendation 5

Addressee: HMPPS · Topic: Healthcare · Repeated from a previous year

Recommendation (the Board's words)
Will the Prison Service ensure that IMBs are routinely provided with the clinical reviewer’s report on deaths in custody where the Prisons and Probation Ombudsman (PPO) makes recommendations relating to healthcare?

Source text verified

Recommendation 6

Addressee: HMPPS · Topic: Mental Health · Repeated from a previous year

Recommendation (the Board's words)
When will the Prison Service introduce a clear strategy for managing and supporting the increasing number of prisoners with dementia?

Source text verified

Recommendation 7

Addressee: HMPPS · Topic: Healthcare · Repeated from a previous year

Recommendation (the Board's words)
What action will the Prison Service take to ensure that adequate funding is available for services supporting prisoners who have experienced domestic abuse?

Source text verified

Recommendation 8

Addressee: HMPPS · Topic: Staffing · Repeated from a previous year

Recommendation (the Board's words)
What measures will the Prison Service introduce to ensure that smaller prisons have enough operational staff to maintain the regime when faced with unplanned demands, such as hospital escorts, and when will it address delays in the vetting of new staff?

Source text verified

Recommendation 9

Addressee: HMPPS · Topic: Staffing · Repeated from a previous year

Recommendation (the Board's words)
How will the Prison Service address the ongoing difficulties in recruiting gym staff for the women’s estate?

Source text verified

Recommendation 10

Addressee: HMPPS · Topic: Education · Repeated from a previous year

Recommendation (the Board's words)
Will the Prison Service ensure that digital technology is introduced at Send without further delay, both to support prisoners’ digital learning and to improve the efficiency and effectiveness of prison services?

Source text verified

Recommendation 11

Addressee: HMPPS · Topic: Resettlement · Repeated from a previous year

Recommendation (the Board's words)
Where there is evidence that programmes, like the Railtrack training programme, help prisoners gain skills for employment, how will the Prison Service ensure they are properly funded and delivered on a regular basis?

Source text verified

Recommendation 12

Addressee: HMPPS · Topic: Resettlement · Repeated from a previous year

Recommendation (the Board's words)
Prisoner pay rates vary between prisons, particularly between the public and private sectors. What action will the Prison Service take to address these inconsistencies and ensure a fairer approach to prisoner pay across the estate?

Source text verified

Recommendation 13

Addressee: Governor / Director · Topic: Substance Misuse · Repeated from a previous year

Recommendation (the Board's words)
What action will be taken to address the reported increase in the availability of drugs within the prison?

Source text verified

Recommendation 14

Addressee: Governor / Director · Topic: Staffing · Repeated from a previous year

Recommendation (the Board's words)
What steps will be taken to increase the number of key workers and ensure that prisoners receive key work sessions more frequently?

Source text verified

Recommendation 15

Addressee: Governor / Director · Topic: Equality · Repeated from a previous year

Recommendation (the Board's words)
When will the prison begin recording data on prisoners with disabilities so that it can assess whether their needs are being met appropriately?

Source text verified

Recommendation 16

Addressee: Governor / Director · Topic: Mental Health · Repeated from a previous year

Recommendation (the Board's words)
What action will be taken to ensure a more co-ordinated approach to identifying and supporting prisoners showing early signs of dementia?

Source text verified

Recommendation 17

Addressee: Governor / Director · Topic: Staffing · Repeated from a previous year

Recommendation (the Board's words)
What further steps will be taken to address the ongoing shortage of gym staff?

Source text verified

Recommendation 18

Addressee: Governor / Director · Topic: Regime · Repeated from a previous year

Recommendation (the Board's words)
What action will be taken to reduce the impact of operational staff shortages on the regime, including frequent reductions in activities and increased time spent in cell, and to address the unequal impact on prisoners on different wings?

Source text verified

Recommendation 19

Addressee: Governor / Director · Topic: Education · Repeated from a previous year

Recommendation (the Board's words)
Will the prison develop an education and skills strategy for kitchens, wing cleaning and recycling, enabling prisoners to gain qualifications and training relevant to those sectors?

Source text verified

Key concerns 14 items

Key concerns were extracted from the report text by an AI model.

Key concern 1

Safety · Repeated from a previous year

Self-harm increased by around 12%, with 661 incidents by 229 prisoners. Twenty-five of those incidents led to hospital admission. This continued an upward trend, following a 20% increase in self-harm in 2024-2025.

Key concern 2

Safety · Repeated from a previous year

There was an increase in assaults against prison staff (20, up from 14 in 2024-2025) and a slight decrease in prisoner-on-prisoner assaults (27, down from 31), although both are still up from 2023-2024.

Key concern 3

Substance Misuse · Repeated from a previous year

The Board has heard reports of an increase in the availability of drugs – both illegal drugs and traded medication – within the prison, and there has been an increase in the number of drug tests confirmed as positive.

Key concern 4

Segregation

There has been a large increase in the number of instances in which prisoners have been segregated following an adjudication (a disciplinary hearing when a prisoner is alleged to have broken prison rules). There has also been a marked increase in the use of segregation to maintain good order and discipline, or for the prisoner’s own protection.

Key concern 5

Staffing

During the year, considerably fewer key work sessions took place (2,145; down from 3,433 in 2024-2025). This change is attributed to the decrease in available key workers (62, down from 86 last year).

Key concern 6

Equality/Diversity · Repeated from a previous year

Statistics about prisoners with disabilities were not regularly reported, making it difficult to assess whether prisoners with disabilities are being well supported.

Key concern 7

Other · Repeated from a previous year

Missing prisoner property on transfer to HMP Send from other prisons remained a major issue. The Board received more applications (prisoners’ written representations to the IMB) on this subject than any other.

Key concern 8

Mental Health · Repeated from a previous year

We are concerned about the lack of a clear strategy for dementia and a co-ordinated approach to supporting prisoners showing signs of the condition.

Key concern 9

Regime/Time Out of Cell · Repeated from a previous year

A key concern for us this year has been the increased time that prisoners have spent locked up in cell as a result of restrictions to the regime (the daily routine and activities for prisoners) because of staff shortages.

Key concern 10

Staffing · Repeated from a previous year

A shortage of gym staff, and the availability of operational staff, has frequently led to the cancellation of gym sessions and Parkrun, impacting significantly on prisoners’ opportunities for exercise.

Key concern 11

Education/Purposeful Activity · Repeated from a previous year

The number of prisoners engaged in education, excluding distance learning, has fallen by 40%. English and Maths Levels 1 and 2 classes have been combined to create mixed-level classes, and key courses for employability, such as business administration, catering and food safety, have been cut. We have been told that these cuts were required because of a significant real-terms reduction in Send’s core education budget.

Key concern 12

Resettlement/Release · Repeated from a previous year

There was one Imprisonment for Public Protection (IPP) prisoner at Send at the end of the reporting year. The Board remains concerned about the continuing impact of these sentences.

Key concern 13

Education/Purposeful Activity · Repeated from a previous year

The Board has repeatedly highlighted the lack of progress in the provision of information and communications technology (ICT) at Send and concludes, again, that the prison is failing to prepare prisoners for life in a digital society.

Key concern 14

Resettlement/Release · Repeated from a previous year

Prisoners have continued to report that pay rates are lower than at other prisons, particularly HMP Bronzefield (a private prison from which many prisoners from Send have been transferred).

Safety statistics

Incidents during the reporting year.

IndicatorThis yearPrevious
Deaths in custody2not recorded
Self-harm incidents661590
ACCT cases opened294234
Prisoner assaults2731
Assaults on staff2014
Use of force92102
Drug finds3912

Population

Population236
Operational capacity255

Applications to the IMB

CategoryCurrentPrevious
Accommodation, including laundry, clothing, ablutions 17 25
Canteen, facility list, catalogues 3 5
Discipline, including adjudications, incentives scheme, sanctions 14 18
Equality 3 5
Finance, including pay, private monies, spends 3 11
Food and kitchens 4 6
Health, including physical, mental, social care 23 34
Letters, visits, telephones, public protection, restrictions 21 21
Miscellaneous 16 21
Property during transfer or in another facility 52 29
Property within the establishment 17 13
Purposeful activity, including education, work, training, time out of cell 14 9
Sentence management, including HDC (home detention curfew), ROTL (release on temporary licence), parole, release dates, recategorisation 31 20
Staff/prisoner concerns, including bullying 24 18
Transfers 3 4

Report details

Establishment
Send
Type
Prison, category women's closed
Report year
2026
Published
7 October 2026
Responsible body
HMP Send
Recommendations
19
MoJ rating (2025/26)
3, Good

Service providers

ServiceProvider
EducationMilton Keynes College
Escort contractorSerco
Healthcare and pharmacyCentral and North West London (CNWL) NHS Foundation Trust
LibrarySurrey County Council
MaintenanceGov Facility Services Limited (GFSL)
Mental healthCNWL NHS Foundation Trust
Psychology servicesWomen’s Estate Psychology Services (WEPS)
Resettlement supportThe Probation Service and the Commissioned Rehabilitative Services
Social CareSurrey County Council
Substance misuse programmeThe Forward Trust
Visitors’ centrePrisoner advice and care trust (PACT)

Related inspections and investigations

HMIP inspection, 17 Mar 2025

Unannounced · Safety 4 · Respect 4 · Activity 3 · Release 4

HMIP inspection, 10 May 2021

Unannounced

Kim Chapman

PPO fatal incident · 6 Jan 2024 · Natural causes

Other reports for Send

2025

Published 10 Sep 2025 · Population 245 · Self-harm 590 · Key concerns recorded

2024

Published 27 Sep 2024 · Population 247 · Self-harm 479 · Key concerns recorded

2023

Published 7 Sep 2023 · Population 177 · Self-harm 867 · Key concerns recorded

2022

Published 16 Aug 2022 · Population 182 · Self-harm 837 · Key concerns recorded

2021

Published 26 Aug 2021 · Population 168 · Self-harm 510 · Key concerns recorded

2020

Published 10 Jul 2020 · Self-harm 543 · Key concerns recorded