Source · IMB Annual Report

Send

Year: 2024 Published: 27 Sep 2024 Type: Prison · Cat closed women's Population: 247 Recommendations: 12 Key concerns Positive findings

HMP Send is a closed prison for adult women and transgender prisoners, reporting a population of 247 at the end of March 2024, with an operational capacity of 255. The Board generally found staff efforts commendable in ensuring safety, noting reductions in self-harm and assaults compared to the previous year. Key concerns highlighted include the persistent lack of in-cell technology, staffing shortages affecting offender management and mental health services, and the continued detention of IPP prisoners.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody1
Self-harm incidents479867
ACCT cases opened158174
Prisoner assaults1119
Assaults on staff913
Use of force4598
Drug finds44

Positive findings

The Board considers HMP Send a safe prison where staff make great efforts to support prisoners, especially those with complex needs. The new ISFL wings are popular and rehabilitative. Positive relationships between staff and prisoners, with respect and compassion, were observed. The provision of primary healthcare and care on constant supervision was largely good. The prison works hard to ensure purposeful activity, and the gym and family visit days are popular.

Key concerns

13 items
Mental Health Repeated The Board reiterates that the needs of complex individuals with multiple mental health issues are not served well in prison. Such prisoners also take up a great deal of staff time.
Resettlement/Release Repeated The Board continues to believe that the continued detention of IPP prisoners is unfair and inhumane.
Healthcare The Board is concerned about the practice of potentially using an escort chain or handcuff of a prisoner to an officer during a breast screening.
Regime/Time Out of Cell Repeated The Board remains concerned about the absence of in-cell technology at Send. There has been no progress on this subject and no evidence available of plans for future change.
Regime/Time Out of Cell There have been persistent comments to the Board from prisoners about low local levels of pay. There is a lack of consistency of pay across the female estate.
Staffing Repeated The shortage of offender managers, both at Send and in the community, has a damaging effect on prisoners and on their ability to successfully reintegrate into society.
Safety The Board would like to see a consistent approach to induction paperwork.
Other The Board is concerned about the increased number of applications received concerning delays in refunds from DHL.
Equality/Diversity Repeated The handling of DIRFs changed frequently in the reporting year. This limited the amount of work the Board was able to do in connection with the management and fairness of DIRFs.
Healthcare The initiative to tackle obesity in prisoners needs to be followed through.
Education/Purposeful Activity Repeated The Board would like to see more prisoners in education.
Education/Purposeful Activity The long-term absence of a computer in the library impacts on the provision of this valuable service.
Staffing Repeated Staff shortages within OMU need to be addressed.

Recommendations

12 items · 6 repeated
#RecommendationAddresseeStatus
1 The Board reiterates that the needs of complex individuals with multiple mental health issues are not served well in prison. Such prisoners also take up a great deal of staff time. Repeated
Response
I understand the Board’s continued concerns regarding prisoners with multiple mental health issues at HMP Send. I am committed to improving mental health outcomes for individuals in contact with the criminal justice system, to ensure that those with acute mental health needs receive timely support, in the most appropriate setting. We at the Ministry of Justice are working with the Department of Health and Social Care to introduce the Mental Health Bill as soon as possible. This will include a range of reforms to support people suffering with severe mental illness in the criminal justice system and aims to speed up access to specialist inpatient treatment so that those affected are able to access the timely care they need. NHS England are also working strategically across the system to improve the pathways into treatment.
Other In progress
2 The Board continues to believe that the continued detention of IPP prisoners is unfair and inhumane. Repeated
Response
I acknowledge the Board’s ongoing concern surrounding indeterminate sentences for public protection (IPP) prisoners. As the Board will be aware, the IPP sentence was recently reformed in the Victims and Prisoners Act which gained Royal Assent on 24 May 2024. The changes will provide a clear pathway to a definitive end to the licence and sentence by reforming the termination of the licence for IPP offenders. On 5 September 2024 the Secretary of State announced the timings for these changes. I can confirm that the Government commenced the IPP measures in the Act in a phased approach from 1 November. This means the IPP sentence automatically ended for around 1,800 people on 1 November and c.600 referrals will be made to the Parole Board for consideration of licence termination following commencement of phase two on 1 February 2025. I hope the Board will welcome that there is also support for those in custody, with the HMPPS Director General of Operations commissioning Executive Directors for England and Wales, including the Women’s Estate to develop operational IPP delivery plans. These directly target front-line delivery to support those serving IPP sentences to work to achieve the objectives within their sentence plans and move towards a future sustainable release. At HMP Send there is small cohort of IPP prisoners. This cohort has been identified as a priority in relation to Key Work and are provided with specialist support from IPP Keyworkers, which ensures that the individuals are fully informed regarding how their sentences are managed as well as reducing risk.
Other In progress
3 The Board is concerned about the practice of potentially using an escort chain or handcuff of a prisoner to an officer during a breast screening.
Response
Prior to any external escort taking place, HMPPS will undertake a robust risk assessment, which is a multi-disciplinary approach. This will ensure that all relevant information is gathered and used to inform the decision-making process. Healthcare staff are always included in the escort risk assessment process and security departments work collaboratively with healthcare to inform their decisions. The need for the prisoner’s privacy must be considered as part of the escort risk assessment, with the decision clearly documented, particularly where the prisoner is to undergo an intimate examination or procedure. Privacy should be accommodated in so far as it does not compromise the security of the escort. Further information on Prevention of Escape – External Escorts policy framework can be found on https://www.gov.uk/government/publications/prevention-of-escape-external-escorts-policy-framework HMP Send is exploring the possibility of escorting prisoners to mobile breast screening buses that are visiting HMP Downview and HMP Bronzefield, where no restraints would be needed.
HMPPS In progress
4 The Board remains concerned about the absence of in-cell technology at Send. There has been no progress on this subject and no evidence available of plans for future change. Repeated
Response
HMPPS is keen to deliver in-cell technology across the estate, which is subject to funding being available. However, in the interim prisoners are able to access IT via the Education provider, allowing prisoners to complete distance learning along with other courses. Additionally, HMP Send have also sourced ten laptops, which are available to prisoners to use as part of their education.
HMPPS Partial
5 There have been persistent comments to the Board from prisoners about low local levels of pay. There is a lack of consistency of pay across the female estate.
Response
As the board will be aware, the national minimum and flat pay rates for prisoners have been in place for a number of years and are set through the Prisoners’ Pay PSO 4460. However, budgetary pressures for prisons does mean that there is little scope to significantly improve the prisoner pay budget. Nevertheless, Governors do have the discretion to pay above the nationally set minimum rates of pay and are required to review their local pay policy annually. At HMP Send prisoner pay was reviewed earlier this year resulting in an increase of 12.5% across all activities. In September 2022, a national approach to the rising cost of living was implemented and a 10% uplift in private cash allowances was introduced to help mitigate against price increases. In November 2022, several new value brand product lines were made available through the Prison Retail service which give prisoners the choice to purchase less expensive, non-premium branded items just as people in the community are doing. Purchases of the value brands are becoming increasingly popular.
HMPPS Partial
6 The shortage of offender managers, both at Send and in the community, has a damaging effect on prisoners and on their ability to successfully reintegrate into society (7.3) (7.5). Repeated
Response
Recruitment and retention remains a priority across the Probation Service. HMPPS has launched various initiatives to deliver more robust supervision, recruit more staff as well as reducing caseloads. Between 20 June 2021 – 31 March 2024, overall staffing numbers have increased by 17% across the entire Probation Service. In addition to this, HMPPS remains committed to recruiting 1,000 new trainee Probation Officers by March 2025. Kent Surrey Sussex (KSS) Regional Probation Director (RPD) continues to work proactively on recruitment of Probation staff at HMP Send. There are firm plans to utilise Probation Service Officers (PSOs) to support the team at HMP Send.
HMPPS In progress
7 The Board would like to see a consistent approach to induction paperwork. Governor / Director
8 The Board is concerned about the increased number of applications received concerning delays in refunds from DHL. Governor / Director
9 The initiative to tackle obesity in prisoners needs to be followed through. Governor / Director
10 The Board would like to see more prisoners in education. Repeated
Response
The Board has been told that the prison sees education as important and that participation in other types of purposeful activity is as important to prepare a prisoner for life back in the community (7.1).
Governor / Director
11 The long-term absence of a computer in the library impacts on the provision of this valuable service. Governor / Director
12 Staff shortages within OMU need to be addressed. Repeated
Response
Recruitment and retention remains a priority across the Probation Service. HMPPS has launched various initiatives to deliver more robust supervision, recruit more staff as well as reducing caseloads. Between 20 June 2021 – 31 March 2024, overall staffing numbers have increased by 17% across the entire Probation Service. In addition to this, HMPPS remains committed to recruiting 1,000 new trainee Probation Officers by March 2025. Kent Surrey Sussex (KSS) Regional Probation Director (RPD) continues to work proactively on recruitment of Probation staff at HMP Send. There are firm plans to utilise Probation Service Officers (PSOs) to support the team at HMP Send.
Governor / Director In progress

Applications to the IMB

CategoryCurrentPrevious
Accommodation, including laundry, clothing, ablutions 19 6
Canteen, facility list, catalogues 5 1
Discipline, including adjudications, incentives scheme, sanctions 15 13
Equality 13 8
Finance, including pay, private monies, spends 22 1
Food and kitchens 11 8
Health, including physical, mental, social care 30 21
Letters, visits, telephones, public protection, restrictions 24 24
Miscellaneous 21 10
Property during transfer or in another facility 30 17
Property within the establishment 24 18
Purposeful activity, including education, work, training, time out of cell 16 10
Sentence management, including HDC (home detention curfew), ROTL (release on temporary licence), parole, release dates, re-categorisation 19 20
Staff/prisoner concerns, including bullying 17 11
Transfers 4 5

Related inspections & investigations

17 Mar 2025 HMIP · Unannounced
PPO fatal incident Ann Browning · Natural causes
PPO fatal incident Georgina Vilella
PPO fatal incident Stella McNulty
PPO fatal incident Scarlet Witch
6 Jan 2024 PPO fatal incident Kim Chapman · Natural causes

Other reports for Send

2025 Published 10 Sep 2025 Population 245 · Self-harm 590 · Concerns
2023 Published 7 Sep 2023 Population 177 · Self-harm 867 · Concerns
2022 Published 16 Aug 2022 Population 182 · Self-harm 837 · Concerns
2021 Published 26 Aug 2021 Population 168 · Self-harm 510 · Concerns
2020 Published 10 Jul 2020 · Self-harm 543 · Concerns

Report details

Establishment
Send
Type
Prison · Cat closed women's
Report year
2024
Published
27 September 2024
Responsible body
HMP Send
Recommendations
12
MoJ rating (2024/25)
3 — Good

Population

Population247
Operational capacity255

Service providers

Education
Milton Keynes College
Escort contractor
Serco
Healthcare and pharmacy
Central and North West London (CNWL) NHS Foundation Trust
Maintenance
Gov Facility Services Limited (GFSL)
Mental health
CNWL NHS Foundation Trust
Resettlement support
the Probation Service
Social Care
Surrey County Council
Substance misuse programme
The Forward Trust
Visitors’ centre
Prisoner advice and care trust (PACT)

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