Kent Coast Short Term Holding Facilities (STHF)

Response
Border Force remains committed to ensuring all persons detained are aware of their ‘process journey’. However, there are limitations to the volume of information that can be presented on digital display screens, particularly where there are literacy concerns of arrivals. Information screens at Western Jet Foil (WJF) and Manston are, and will continue to be, regularly reviewed to ensure that all information is displayed is accurate, relevant and in the most common languages of arrivals. Pictorial aids are already used in WJF to obtain basic information at first point of contact; however, Border Force will explore whether their use can be developed. Screening interviews take place at Manston and KIU with in-person or phone interpreters present. Mitie C&C officer interview scripts have recently been developed to improve process journey information provided, offering detained people an opportunity to query the process journey while an interpreter is available. Post-interview, officers have access to interpretation devices should detained individuals approach officers with questions. Border Force continues to explore how messages on the digital message boards can be better tailored regarding bail and next steps.

Response
Border Force is responsible for all facility repairs (Mitie Care & Custody is the custodial provider only) and is committed to resolving facility issues as swiftly as possible. A well-established process is in place between Border Force and a number of contractors to complete remedial work in line with set service level agreements. The one maintenance issue highlighted in the report concerns a shower in the non-detained area of KIU, which has since been rectified. Throughout this time, showers were available for use in the detained area of KIU, if required.

Response
Under the Short-Term Holding Facility Rules 2018, detained persons in holding rooms can not be held for up to 24 hours, and 96 hours in residential holding rooms, unless an extension is agreed in exceptional circumstances. Border Force always ensures that the length of detention is kept to a minimum and for the shortest time possible, prioritising children and the vulnerable. However, there may always be exceptional circumstances where detention may need to be extended and, for this reason, we are unable to accept this recommendation.

Response
Border Force is committed to ensuring all persons detained are aware of their ‘process journey’; however, this recommendation has been partially accepted, as there are limitations to the volume of information that can be provided via digital display screens. At Western Jet Foil, pictorial aids are used to obtain the basic information required of all arrivals supplemented by the digital screens, which use pictorial images to help aid the process. In- person translators are provided at Manston in order to assist with initial examination and subsequent interview of detained persons. Work will continue to ensure that small boat arrivals are kept informed about the process. This includes keeping information provided via digital display screens under regular review to ensure any enhancements can be made when required.

Response
Border Force aims to process individuals as quickly as possible through Western Jet Foil (WJF) and, as such, all children are processed during night hours. This now includes the interviewing of those where there are concerns about age and an initial age decision interview is required. Previously, age decisions were delayed until the morning to allow a period of rest. However, since the IMB shared this recommendation, Border Force has reviewed the position and has decided that, subject to appropriate monitoring, with due regard to an individual’s welfare needs, age-decision interviews will be conducted during night hours. This should ensure children who require initial age-decision interviews are processed at WJF as soon as possible. The Board has been informed of this decision. However, should an individual feel too tired, a period of rest will be given prior to interview. Consideration has already been given to the provision of sleeping mats at WJF. However, due to limited space, the mats would be a trip hazard and, as such, Border Force is unable to fully accept this recommendation. Border Force will, however, continue to explore ways of making extended stays at WJF more comfortable within the constraints of the available accommodation.

Response
Border Force are responsible for ensuring cleaning contractors provide a particular level of service or rectify issues promptly with cleaning standards when identified. Since the last IMB reporting year commenced, Border Force has had a contract monitoring team in place who carefully monitor cleaning standards daily. This ensures that issues requiring escalation can be escalated quickly and resolved with cleaning contractors. Monthly governance meetings have been established to discuss any concerns, and clear processes are in place to ensure that the frequency of cleaning is adapted in line with the numbers of arrivals. This ensures standards are maintained.

Response
Border Force and contracted partners remain committed to ongoing engagement with the Board and maintaining attendance at the monthly Board meetings. The commitment to ensuring the safety and wellbeing of people in our care, through an open and honest relationship with the Board, and SBOC will continue to strive to resolve any matters promptly and effectively as they arise.

Response
Border Force is responsible for all facility repairs (Mitie Care & Custody is the custodial provider only) and is committed to resolving facility issues as swiftly as possible. A well-established process is in place between Border Force and a number of contractors to complete remedial work in line with set service level agreements. The one maintenance issue highlighted in the report concerns a shower in the non-detained area of KIU, which has since been rectified. Throughout this time, showers were available for use in the detained area of KIU if required.