Source · IMB Annual Report
New Hall
Year: 2025
Published: 26 Feb 2026
Type: Prison · Cat YOI, women's prison
Population: 313
Recommendations: 9
Key concerns
Positive findings
HMP/YOI New Hall operates as a closed prison for women, holding 313 prisoners against an operational capacity of 376. The report highlights several positive developments, including effective reception processes, successful key worker implementation, and improved chaplaincy services. However, significant concerns remain regarding inadequate mental health provision and lengthy transfer delays for acutely unwell prisoners, a 50% increase in healthcare complaints, and ongoing issues with regime limitations and prison maintenance.
Safety statistics
| Indicator | This year | Previous |
|---|---|---|
| Deaths in custody | 2 | — |
| Self-harm incidents | 1,162 | 1,032 |
| ACCT cases opened | 343 | 451 |
| Prisoner assaults | 138 | 133 |
| Assaults on staff | 79 | 110 |
| Use of force | 384 | 470 |
Positive findings
The Board observed professionally managed, efficient reception processes and a clean, calm environment. The HOPE intervention is well-received, and the Listener service continues to improve with 24-hour support. Key worker implementation is successful, resolving issues quickly. Good relationships between staff and prisoners were noted, supported by the in-cell technology. Chaplaincy provides comprehensive faith and pastoral support, with a choir helping prisoners grow in confidence. Complaints processing is well-established, with central logging and quality checks.
Key concerns
Staffing
Changes to the sentencing guidelines have put additional pressures on the OMU staff.
Mental Health
Repeated
The changes to the Mental Health Act mean that acutely mentally unwell prisoners cannot easily access appropriate mental health services once they are admitted to prison. Changing this would help to accelerate the process of prisoners to secure units.
Safety
The ability to use the body scanner as soon as possible would help prison security.
Mental Health
Repeated
Increased levels of funding are essential to meet the complex and severe mental health needs of the women. The Board wishes to reiterate its concerns about the number of women with severe mental health condition who are being sent to the prison solely as a place of safety. We feel that prison is not an appropriate environment for women with severe mental health issues and those women requiring assessment and admission to secure mental health establishments were not assessed and transferred promptly enough.
Estate/Conditions
Maintenance of equipment, e.g. washing machines / tumble dryers and basic furnishings, such as carpets stuck together with gaffer tape, take a long time to repair (first night centre and Oak 2).
Education/Purposeful Activity
Moving forward there is concern about national policy which will cut the education and skills funding and possibly reduce access to education in the future.
Healthcare
An increase in number of complaints about the healthcare provision, e.g. plans for the women’s health hub and Practice Plus Group monitoring of health care centre concerns and complaints.
Regime/Time Out of Cell
Lack of time ‘out of cells’ to eat, shower and exercise, and resentment about early lockups.
Estate/Conditions
The temperature is still a problem on wings with old heating systems, which are either on or off. There are comments about being ‘frozen’ at times.
Regime/Time Out of Cell
The intermittent nature of contracts was frustrating. The IMB observed an occasional number of days when work was cut short and prisoners were left to fill the time with colouring sheets, nail painting and hair braiding.
Other
Not all respondents' property arrived with them at New Hall.
Resettlement/Release
Not all respondents were clear about who their prison offender manager was.
Regime/Time Out of Cell
Frustration was expressed in the time taken to get approval, particularly for phone PINS.
Staffing
Staff cuts and higher staff turnover, the ambition to achieve a cohesive working culture between prison and community-based services is still limited, which can lead to variable and disconnected sentence planning as individuals are released through the gate.
Resettlement/Release
Some women asserted that they did not have confirmed accommodation on the day of release.
Recommendations
| # | Recommendation | Addressee | Status |
|---|---|---|---|
| 1 | The IMB recommends that more purposeful activity is timetabled for prisoners if/when contractual sewing work is not available. | Governor / Director | |
| 2 |
The Minister should mitigate the pressure on OMU staff caused by changes to sentencing guidelines.
Response
The Board has expressed concern about the pressure placed on the Offender Management Unit following recent sentencing changes. The Sentencing Act 2026 is now law and requires His Majesty’s Prison and Probation Service (HMPPS) to make operational changes based on the recommendations of the Independent Sentencing Review. These include standardised release points for determinate sentences and reforms to recall. Although the Act is now in force, not all measures take immediate effect; they will be implemented in phases to support operational readiness. HMPPS is undertaking a dedicated programme of work to prepare for these changes, including modelling the impact on Offender Management Units and strengthening processes, training and systems to support the revised framework. |
Ministry of Justice | In progress |
| 3 |
Changes to the Mental Health Act mean that acutely mentally unwell prisoners cannot easily access appropriate mental health services once they are admitted to prison. Changing this would help to accelerate the process of prisoners to secure units.
Repeated
Response
The Board has again reiterated concern about acutely unwell women who cannot access hospital treatment swiftly once they have been admitted to custody. This remains a pressing issue across the women’s estate. The Mental Health Act 2025, which received Royal Assent on 18 December 2025, introduces substantial reforms designed to improve access to appropriate clinical settings. The Act will prevent courts from using prison as a temporary place of safety while individuals await assessment or treatment, will end the use of remand for “own protection” where mental health is the sole concern and will introduce a statutory requirement that transfers from prison to hospital must occur within a maximum of 28 days. These changes represent a significant shift intended to reduce delays and ensure that those who require specialist treatment can access it more swiftly. Work with health partners is now underway to implement these reforms, including identifying the operational changes necessary to deliver the statutory time limit. This includes work to address barriers related to secure bed capacity, workforce availability and estates constraints. In the interim, all people in prison continue to receive NHS commissioned mental health services in line with the national service specification. |
Ministry of Justice | In progress |
| 4 |
The Minister should implement the X-ray body scanner as soon as possible to help prison security.
Response
A comprehensive review of the X-Ray Body Scanner Policy Framework is currently in progress to support the planned extension of their use across the women’s estate. This work includes careful consideration of a range of factors — including privacy implications — which need to be fully addressed prior to implementation. |
Ministry of Justice | In progress |
| 5 |
The Prison Service should address the issue of increased levels of funding essential to meet the complex and severe mental health needs of women, and ensure women requiring assessment and admission to secure mental health establishments are assessed and transferred promptly enough.
Repeated
Response
The Mental Health Act 2025 introduces vital reforms to support people with severe mental illness in custody. The Act ends the use of prison as a place of safety, removes the ability to remand a person to prison for their own protection where the sole concern relates to mental health and establishes a statutory 28 day time limit for transfers from prison to hospital. These changes are intended to reduce unnecessary delays and enable people to access appropriate treatment more swiftly. NHS England and HMPPS are working together to implement these reforms. In the region, escalation meetings with healthcare providers and commissioners take place regularly to review complex cases and quarterly contract review processes analyse transfer data to identify trends. Joint work, including a pathway pilot at HMP Leeds is underway to identify and address operational obstacles in the transfer process and the learning will be shared across the estate, including HMP/YOI New Hall. Additional investment has been made to support a dedicated mental health practitioner for the twelve-cell vulnerable-women unit and the procurement of healthcare services includes additional funding to meet the needs of the population. |
HMPPS | In progress |
| 6 |
It is recommended that data, specific to New Hall, regarding reoffending rates are gathered and monitored by the Ministry of Justice (MoJ) and HMP New Hall.
Response
Following improvements to data quality, the Ministry of Justice has recommenced publication of reoffending rates by releasing prisons. The first publication including HMP/YOI New Hall was issued on 29 January 2026 and covers adults released between April 2023 and March 2024. This data will continue to be published annually. Due to historic data quality limitations, it is not possible to produce releasing prison rates for cohorts released between October 2015 and September 2022. |
HMPPS | Implemented |
| 7 | The Governor should address how the prison will deal with the national policy which will cut the education and skills funding and possibly reduce access to education in the future. | Governor / Director | |
| 8 | The continued development of appropriate support for vulnerable prisoners on release. | Governor / Director | |
| 9 |
Continued strategies to address the increase in number of complaints about the healthcare provision, e.g. plans for the women’s health hub and Practice Plus Group monitoring of health care centre concerns and complaints.
Response
The continuing development of the Drug Recovery Wing is helping women to stabilise without drugs and work to establish a women’s welfare hub is strengthening provision for health and wellbeing. |
Governor / Director | In progress |
Applications to the IMB
| Category | Current | Previous |
|---|---|---|
| Accommodation, including laundry, clothing, ablutions | 8 | 9 |
| Discipline, including adjudications, incentives scheme, sanctions | 8 | 3 |
| Equality | 4 | 1 |
| Finance, including pay, private monies, spends | 3 | 3 |
| Food and kitchens | 5 | 3 |
| Health, including physical, mental, social care | 49 | 37 |
| Letters, visits, telephones, public protection, restrictions | 3 | 9 |
| Miscellaneous | 9 | 3 |
| Property during transfer or in another facility | 5 | 3 |
| Property within the establishment | 4 | 3 |
| Purposeful activity, including education, work, training, time out of cell | 2 | 5 |
| Sentence management, including HDC, ROTL, parole, release dates, re-categorisation | 8 | 3 |
| Staff/prisoner concerns, including bullying | 16 | 19 |
| Transfers | 5 | 2 |
Related inspections & investigations
Other reports for New Hall
Report details
- Establishment
- New Hall
- Type
- Prison · Cat YOI, women's prison
- Report year
- 2025
- Published
- 26 February 2026
- Responsible body
- HMP New Hall
- Recommendations
- 9
- MoJ rating (2024/25)
- 3 — Good
Population
| Population | 313 |
| Operational capacity | 376 |
Service providers
CIAG
Acorn
Comprehensive Support Services (Counselling, advocacy, accommodation, rape and sexual trauma, domest
Together Women Project
Drug treatment
Inclusion Services
Education
Novus
Family and relationships service
PACT
Healthcare
Practice Plus Group
Library
Novus
Mental health service
Practice Plus Group
Psychological service
WEPS